FAQ

Frequently Asked Questions - West Inn & Suites, Carlsbad, California

1. Is a deposit required at the time a reservation is booked?

No, but we do take a credit/debit card number. To avoid charges against the card, please be aware of the 72-hour cancellation policy for the room your are booking.

2. What is required at check-in?

A credit or debit card and a photo ID are always required at check-in, no matter how you ultimately pay for your stay. Please be aware that if you present a debit card, a hold will be placed for the estimated cost of your stay. Your card is not charged at check-in, but this amount will be unavailable for other transactions. It can take a day or more for the hold to be released, depending on your bank.

3. How may I pay for my stay?

We accept all major credit/debit cards, cash, and traveler's checks.

4. Is there a minimum age to reserve and occupy a room?

You may check in with a chargeable, valid credit card in your name that will authorize for the amount of your entire stay plus incidentals.

You must also provide a valid government issued ID in your name.

5. I have to go to a meeting. Can someone check in for me?

For your protection, the name of the person checking in must match the reservation. If a change is necessary, call us for assiatance.

6. What is required to qualify for a government, AARP, AAA or other special rate?

A current ID for a federal, state or local government or the appropriate organization.

7. Do you have ADA-accessible rooms?

We have five rooms meeting ADA accessibility standards, one of which has a roll-in shower.

8. Do you have connecting suites?

No. We have a limited number of Double King Deluxe rooms that connect to other Deluxe options. Please contact us to discuss your needs and we will make every effort to accomodate you.

9. Will preferences I state when making a reservation always be honored?

Your requested preferences for a specific room or room location, amenities, and special services are a high priority for West Inn & Suites, but prior reservations and other operational factors mean fulfillment of special requests are based upon availability. Please feel free to call and talk with us if there are any questions about special needs for your stay. We are at your service.

10. Is there a door between the living room and bedroom in the suites?

No, but the hallway that connects these two spaces allows for privacy.

11. Can a rollaway bed be placed in any room?

If you will need a twin rollaway bed, please select either an Executive King, King Suite, or Double King Suite. For your safety the local fire code limits rollaway bed use to these room types.

12. Do all rooms have balconies or patios?

Our rooms do not have balconies or patios.

13. Do the guest rooms have kitchenettes?

Every guest room has a microwave, refrigerator, and coffee maker but no stove or hotplate. You are welcome to order food delivered from many local restaurants, and we encourage you to avail yourself of the two excellent restaurants that are part of West Village.

14. What about pets?

We have 10 rooms in which you are welcome to have a pet guest. There is no limit on size. For the comfort of those with allergies or not used to being around animals, we ask that you not linger in the common areas with your furred friend. The patio at the adjacent Bistro West restaurant is pet friendly.

There is a supplemental charge of $75 per night for the first two nights if you have a pet. Additional nights do not incur the pet charge.

Please be considerate of others by never leaving your pet alone in the room, and by cleaning up after your pet. We can help you arrange for doggie day care, a dog walker, or other assistance with your animal.

15. Is high speed Wi-Fi available throughout the hotel?

Yes. No passcode is required. Simply log in to "West_Guest" and acknowledge that you accept the terms of service.

16. Does the breakfast buffet include any non-gluten options?

Select from many breakfast options in our delicious breakfast buffet that do not inherently contain gluten, including fresh fruit, eggs, yogurt, and bacon. Both of our on-site restaurants offer without-gluten menu options, as well. Please be aware, however, that we are not a gluten-free facility and do not segregate non-gluten foods, so you must determine your acceptable exposure risk.

17. What local transportation is available?

We offer free local shuttle service to nearby LEGOLAND and the beach. You are welcome to use this service any time during your stay, including the day of your check-in and check-out. Our insurance allows us to provide this service to registered guests. We will be glad to help arrange alternate transportation if friends will be joining you for the day that are not staying with us.

Lyft, Uber, and taxi service are available in our area.

18. How far are the nearest airports and what transportation is available?

We are 54 miles (about an hour) from John Wayne/Orange County airport, 32 miles (about 35 minutes) from San Diego International Airport, and the local Carlsbad McClellan-Palomar Airport is 4.5 miles from the hotel. We will be glad to assist you in arranging for a commercial shuttle or limo service to or from any of these airports.

19. What is the availability of food, gas, and other needs?

We have a well stocked pantry store adjacent to the front desk, available 24 hours a day, from which you may purchase ice cream, personal care items, newspapers, candy, non-alcoholic drinks, and many other immediate needs. You may pay cash or charge purchases to your room account.

The West Inn & Suites property includes two restaurants- the widely acclaimed West Steak and Seafood restaurant, for sophisticated dinner dining, and the versatile and informal Bistro West for Sunday brunch, lunch and dinner. Children will find the atmosphere and selections of the the latter more to their liking. Casual attire (but no swimsuits) is always welcome at Bistro West. Business casual (no hats, caps, or beach attire) is appropriate for the West Steak and Seafood restaurant.

Bistro West serves lunch, dinner and Sunday brunch. For exact hours each day, please visit www.bistrowest.com. West Steak and Seafood hours are 5-9pm Sunday-Thursday, and 5-10pm Friday and Saturday. Reservations are highly recommended and can be made online at www.weststeakandseafood.com, or the front desk will be glad to make arrangements for you at either restaurant.

There is also a 24-hour-a-day gas station on the premises with a minimart (Westmart) that carries a wide variety of food and other items for sale; and is open from 5:30-12am daily. Westmart does not sell beer or wine, but there are several nearby convenience stores that do. Feel free to ask the front desk for directions.

20. How do I find out about local restaurants?

Just ask us! We love to talk about food, because Carlsbad and surrounding areas offer many wonderful eating options, from world-class international cuisine to local seafood. We maintain a library of menus from most local restaurants, and any of our front desk staff will be pleased to help you out with a few of their favorite picks.

21. What if we want to go to the beach?

We'll be there to help you get there. It is only three blocks to the ocean, but another half-mile or so to the nearest beach access point, so let us take you there by shuttle. No charge, and we offer our guests complimentary use of beach chairs, umbrellas, body boards and sand toys! We want you and your family to have fun. Don't forget the sunscreen (if you do, don't worry- we have it for sale in our pantry store).

22. What is the smoking policy?

For the comfort and safety of all our guests and staff, West Inn & Suites is a smoke-free environment, including tobacco-less electronic devices and medical marijuana. Smoking is not permitted in any room or public area of the hotel.

23. What if I need a pharmacy, physician, or dentist?

Our front desk staff is on duty and ready to assist you 24 hours a day with the names and contact information of local healthcare professionals.

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