FAQ

Frequently Asked Questions - West Inn & Suites, Carlsbad, California

1. Do you take a deposit at the time of booking?

We do not.

2. Can you pay with cash at check in?

Yes, you may pay with cash but must have an authorized credit card on file for incidentals.

3. Is a credit card needed at check in?

Yes, always.

4. How old do you have to be to check into the hotel?

You may check in with a chargeable, valid credit card in your name that will authorize for the amount of your entire stay plus incidentals.

You must also provide a valid government issued ID in your name.

5. Can someone else check in for me if the reservation is under my name?

No, this is for your protection.

6. What qualifies for a government rate?

You must have a valid Federal Government ID.

7. How many accessible rooms does West Inn & Suites have?

Five accessible rooms- One with a roll in shower.

8. Do suites connect?

Our suites do not connect. Some Double King Deluxe Rooms connect to other Deluxe options. All are based upon availability.

9. Do you guarantee preferences?

Every attempt is made to meet all preferences but we can’t always guarantee all requests.

10. Is there a door between the living room and bedroom in the suites?

There is not a door that can be closed to separate these two spaces, but being a large suite, there is a hallway that allows for privacy.

11. Can all of the rooms accommodate a rollaway bed?

Due to the local fire codes, there are select rooms in which we are able to offer a twin-size rollaway. They include: Executive King, Single King Suites and Double King Suites.

12. Do your rooms have balconies or patios?

No, they do not.

13. Do the guest rooms have kitchenettes?

They do not but do offer a microwave at the wet bar with a small refrigerator that remains unstocked.

14. Are all your room’s pet friendly?

No, we have ten pet friendly rooms. Out of respect for safety and those with allergies, pets are not permitted in common areas. The patio at Bistro West is pet friendly.

15. What is the pass code for Wi-Fi?

We do not have a pass code for Wi-Fi

16. Are there gluten-free options in your breakfast buffet?

Yes, and both of our restaurants offer Without Gluten Menu options.

17. Can we use the shuttle to LEGOLAND/Beach the day we check in/out?

Absolutely

18. Is shuttle service offered for guest not registered?

For insurance purposes, you must be a registered guest of West to ride in our vehicles.

19. Do you provide shuttle service to San Diego or the Orange County Airports?

We do not provide shuttle service to these airports but are happy to arrange transportation for you.

20. Does the WestMart/Gas Station sell Liquor or beer?

WestMart does not sell beer or spirits. However there are many grocery stores within a short distance that do.

21. Can you walk to the beach?

West is just 4 short blocks to the ocean on Pacific Coast Hwy.  However, there would be another one-half mile for beach access. Our complimentary shuttle can easily transport our guests to one of the Carlsbad swimming beaches and include beach chairs, umbrellas, body boards and sand toys at no additional charge.

22. Restaurant Dress Code:

Bistro West – Casual with no swimsuits.

West Steak and Seafood- Business Casual with no hats, caps or beach attire permitted.

23.  Is West Steak & Seafood appropriate for small children?

Both of our restaurants welcome children, however Bistro West is a casual and more comfortable setting for small children. Bistro West also offers more menu choices. West Steak & Seafood is a fine dining experience that also caters to our smaller guests.

24. What are the hours of both restaurants?

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