FAQ

Frequently Asked Questions - West Inn & Suites, Carlsbad, California

1. Is a deposit required at the time a reservation is booked?

No, but we do take a credit/debit card number. To avoid charges against the card, please be aware of the 72-hour cancellation policy for the room your are booking.

2. What is required at check-in?

A credit or debit card and a photo ID are always required at check-in, no matter how you ultimately pay for your stay. Please be aware that if you present a debit card, a hold will be placed for the estimated cost of your stay. Your card is not charged at check-in, but this amount will be unavailable for other transactions. It can take a day or more for the hold to be released, depending on your bank.

3. How may I pay for my stay?

We accept all major credit/debit cards, cash, and traveler's checks.

4. Is there a minimum age to reserve and occupy a room?

You may check in with a chargeable, valid credit card in your name that will authorize for the amount of your entire stay plus incidentals.

You must also provide a valid government issued ID in your name.

5. I have to go to a meeting. Can someone check in for me?

For your protection, the name of the person checking in must match the reservation. If a change is necessary, call us for assistance.

6. What is required to qualify for a government, AARP, AAA or other special rate?

A current ID for a federal, state or local government or the appropriate organization.

7. Do you have ADA-accessible rooms?

We have five rooms meeting ADA accessibility standards, one of which has a roll-in shower.

8. Do you have connecting suites?

No. We have a limited number of Double King Deluxe rooms that connect to other Deluxe options. Please contact us to discuss your needs and we will make every effort to accomodate you.

9. Will preferences I state when making a reservation always be honored?

Your requested preferences for a specific room or room location, amenities, and special services are a high priority for West Inn & Suites, but prior reservations and other operational factors mean fulfillment of special requests are based upon availability. Please feel free to call and talk with us if there are any questions about special needs for your stay. We are at your service.

10. Is there a door between the living room and bedroom in the suites?

No, but the hallway that connects these two spaces allows for privacy.

11. Can a rollaway bed be placed in any room?

If you will need a twin rollaway bed, please select either an Executive King, King Suite, or Double King Suite. For your safety the local fire code limits rollaway bed use to these room types.

12. Do rooms have balconies or patios?

Our rooms do not have balconies or patios.

13. Do the guest rooms have kitchenettes?

Every guest room has a microwave, refrigerator, and coffee maker but no stove or hotplate. You are welcome to order food delivered from many local restaurants, and we encourage you to avail yourself of the two excellent restaurants that are part of West Village.

14. What about pets?

We have 10 rooms, limited to the first floor only, in which you are welcome to have a pet guest. There is no limit on size, but we only allow a maximum of 2 pets per room. For the comfort of those with allergies or not used to being around animals, we ask that you not linger in the common areas with your furred friend. The patio at the adjacent Bistro West restaurant is pet friendly.

There is a supplemental charge of $75 per night for the first two nights if you have a pet. Additional nights do not incur the pet charge.

Please be considerate of others by never leaving your pet alone in the room, and by cleaning up after your pet. We can help you arrange for doggie day care, a dog walker, or other assistance with your animal.

15. Is high speed Wi-Fi available throughout the hotel?

Yes. No passcode is required. Simply log in to "West_Guest" and acknowledge that you accept the terms of service.

16. Does the breakfast buffet include any non-gluten options?

Select from many breakfast options in our delicious breakfast buffet that do not inherently contain gluten, including fresh fruit, eggs, yogurt, and bacon. Both of our on-site restaurants offer without-gluten menu options, as well. Please be aware, however, that we are not a gluten-free facility and do not segregate non-gluten foods, so you must determine your acceptable exposure risk.

17. What local transportation is available?

We offer free local shuttle service to nearby LEGOLAND and the beach. You are welcome to use this service any time during your stay, including the day of your check-in and check-out. Our insurance allows us to provide this service to registered guests. We will be glad to help arrange alternate transportation if friends will be joining you for the day that are not staying with us.

Lyft, Uber, and taxi service are available in our area.

18. How far are the nearest airports and what transportation is available?

We are 54 miles (about an hour) from John Wayne/Orange County airport, 32 miles (about 35 minutes) from San Diego International Airport, and the local Carlsbad McClellan-Palomar Airport is 4.5 miles from the hotel. We will be glad to assist you in arranging for a commercial shuttle or limo service to or from any of these airports.

19. What is the availability of food, gas, and other needs?

We have a well stocked pantry store adjacent to the front desk, available 24 hours a day, from which you may purchase ice cream, personal care items, newspapers, candy, non-alcoholic drinks, and many other immediate needs. You may pay cash or charge purchases to your room account.

The West Inn & Suites property includes two restaurants- the widely acclaimed West Steak and Seafood restaurant, for sophisticated dinner dining, and the versatile and informal Bistro West for Sunday brunch, lunch and dinner. Children will find the atmosphere and selections of the the latter more to their liking. Casual attire (but no swimsuits) is always welcome at Bistro West. Business casual (no hats, caps, or beach attire) is appropriate for the West Steak and Seafood restaurant.

Bistro West serves lunch, dinner and Sunday brunch. For exact hours each day, please visit www.bistrowest.com. West Steak and Seafood hours are 5-9pm Sunday-Thursday, and 5-10pm Friday and Saturday. Reservations are highly recommended and can be made online at www.weststeakandseafood.com, or the front desk will be glad to make arrangements for you at either restaurant.

There is also a 24-hour-a-day gas station on the premises with a minimart (Westmart) that carries a wide variety of food and other items for sale; and is open from 5:30-12am daily. Westmart does not sell beer or wine, but there are several nearby convenience stores that do. Feel free to ask the front desk for directions.

20. How do I find out about local restaurants?

Just ask us! We love to talk about food, because Carlsbad and surrounding areas offer many wonderful eating options, from world-class international cuisine to local seafood. We maintain a library of menus from most local restaurants, and any of our front desk staff will be pleased to help you out with a few of their favorite picks.

21. What if we want to go to the beach?

We'll be there to help you get there. It is only three blocks to the ocean, but another half-mile or so to the nearest beach access point, so let us take you there by shuttle. No charge, and we offer our guests complimentary use of beach chairs, umbrellas, body boards and sand toys! We want you and your family to have fun. Don't forget the sunscreen (if you do, don't worry- we have it for sale in our pantry store).

22. What is the smoking policy?

For the comfort and safety of all our guests and staff, West Inn & Suites is a smoke-free environment, including tobacco-less electronic devices and medical marijuana. Smoking is not permitted in any room or public area of the hotel.

23. What if I need a pharmacy, physician, or dentist?

Our front desk staff is on duty and ready to assist you 24 hours a day with the names and contact information of local healthcare professionals.

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  • "Nice Place to Stay in Carlsbad"

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  • "Top notch hotel"

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  • "Amazing Staff, beautiful rooms!"

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  • "Awesome for family!"

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  • "Another great visit"

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  • "Outstanding!"

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    Feb 09,2016Trip Advisor

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  • "This place is FANTASTIC!"

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  • "Nice Hotel and a Great Location..."

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  • "Let's just say! Awesome!"

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  • "Amazing Stay"

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  • "I love love love this hotel!"

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  • "You want the perfect family sui..."

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  • "Wonderful, child friendly hotel!"

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  • "Ranked #1 in Carlsbad for a reason"

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  • "Our experience was better than ..."

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  • "Inexpensive luxury in Carlsbad"

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  • "This place fit my needs perfectly"

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  • "I would definitely come back here"

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  • "Great Stay!"

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  • "Very enjoyable stay!"

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  • "Luxurious!"

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  • "Wonderful!"

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  • "Amazing Amazing Amazing!"

    Just spent 8 days at this amazing hotel and I could not comp...

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  • "Amazing service!"

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  • "Really outstanding..."

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  • "A top notch hotel we will stay ..."

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    Jul 07,2015Trip Advisor

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  • "What a great hotel!"

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  • "Wonderful home away from home, ..."

    My husband and I took our two little boys here last week for...

    Jun 02,2015Trip Advisor

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  • "Loved it!"

    My family of five had a great stay at West Inn! We loved the...

    Jun 02,2015Trip Advisor

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  • "Look no further..."

    Ok, I don't typically write "reviews" or even believe them f...

    Jun 02,2015Trip Advisor

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  • "Absolutely Amazing!"

    I've been going here since I was 7 years old, because my gra...

    Jun 02,2015Trip Advisor

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  • "Over The Top Service"

    The West Inn has wonderful service and the staff goes over a...

    Jun 02,2015Trip Advisor

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  • "Great value!"

    We stayed at this hotel last week. We had a great stay at th...

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  • "A Night to Remember..."

    My husband and I was celebrating 29 years of marriage and de...

    Jun 02,2015Trip Advisor

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  • "Great relaxing weekend"

    First time we've stayed at the West Inn and it lived up to a...

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  • "Best customer service!"

    A friend recommended this hotel to us for a little weekend g...

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  • "Very Relaxing..."

    My family of 5 had a great stay at this hotel. We were so pl...

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  • "Calling ALL LEGOLANDERS!!!!"

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    May 05,2015Trip Advisor

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  • "Top Notch"

    This is the second time I have stayed at the West Inn in six...

    May 05,2015Trip Advisor

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  • "The Only Place to Stay in Carlsbad!"

    I can safely say that I have never experienced such fantasti...

    May 05,2015Trip Advisor

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  • "A first class visit to the beach"

    A great suite and plenty of room for 5. A full breakfast is ...

    May 05,2015Trip Advisor

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  • "From search, to reservation, to..."

    I work for an airline so we've been lucky enough to travel a...

    Apr 02,2015Trip Advisor

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  • "Best family hotel we have ever ..."

    Our family loved this hotel. From the family feel to the spa...

    Apr 02,2015Trip Advisor

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  • "Legoland Trip 2015"

    I love this hotel. The staff are amazing. We took the shuttl...

    Apr 02,2015Trip Advisor

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  • "Exceptional and friendly servic..."

    Everyone was very welcoming and friendly and went above and ...

    Apr 02,2015Trip Advisor

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  • "Fantastic & friendly"

    From the minute we arrived to the time we checked out everyo...

    Mar 02,2015Trip Advisor

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  • "Above and beyond service!"

    This hotel truly lived up to the reviews from TripAdvisor. T...

    Mar 02,2015Trip Advisor

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  • "Delivered on reviews..."

    My family was completely satisfied. Our purpose was to go to...

    Mar 02,2015Trip Advisor

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  • "Hidden Gem!"

    If you're planing to visit the San Diego/Carlsbad area (espe...

    Feb 17,2015Trip Advisor

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  • "Impressive"

    This hotel has one of the highest rankings in Carlsbad on Tr...

    Feb 17,2015Trip Advisor

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  • "Top Notch Customer Service"

    My wife and I stayed here for 4 nights recently and am still...

    Feb 17,2015Trip Advisor

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  • "Home away from home"

    My family and I spent about 5 days at this hotel and loved e...

    Feb 17,2015Trip Advisor

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