Guest Services

Award Winning Guest Services at West Inn & Suites in Carlsbad, California

Traveling to the coast of Carlsbad California transports you to a breathtakingly beautiful destination of luxury and exhilaration. Located an hour and a half south of LAX or between San Diego and Orange County airports and just a quarter-mile from the beach sits West Inn & Suites - one of the most welcoming hotels in the Carlsbad and San Diego areas.

Our intimate size – 86 beautifully appointed rooms and suites – allows us to take the time to get to know each guest and personalize our approach accordingly. From the day we opened our doors, one West tradition has endured above all others: our devotion to first-class hospitality. Our staff is what sets us apart from the normal top of mind hotel, and the warm, personalized service we provide is what brings our guests back to us again and again.

Now, what can we can do to make your stay with us more enjoyable?

Our complimentary guest services include:

  • Extensive Breakfast Buffet
  • High Speed Wired & Wireless Internet
  • Underground Parking
  • Shuttle within Carlsbad based upon LEGOLAND hours
  • Cribs and Pack n Plays
  • Concierge Services
  • Newspapers in breakfast
  • Seasonal Pour
  • Milk & Cookies at bedtime
  • Beach chairs, umbrellas & toys

Guest Services & Property Features

  • 86 rooms with 36 Suites
  • Heated outdoor pool & spa
  • Fitness Center
  • 24-hour business center with printing, fax and photocopying services
  • Complimentary wireless high speed Internet access
  • 24 hour Pantry with snacks, beverages, and more
  • Meeting/Conference Room
  • Smoke Free Environment
  • Dog/Cat Friendly Rooms ($75 for one night, $150 for two or more nights)
  • In-room safes
  • Casual & Fine Dining on property- supported by our own West Farm
  • On site Park
  • Best climate in the US
  • Guest Pantry
  • Guest Laundry-coin operated
  • Interactive Library with games and books
  • Complimentary breakfast from 6:30-9:30am Monday through Friday and 6:30-10am Saturday and Sunday
  • Complimentary "Grab and Go" breakfast
  • Complimentary coffee and tea 24 hours a day in the breakfast room
  • Same day valet laundry service (excludes Sundays and Holidays)

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  • "The staf..."

    On Tuesday June 30, 2015, I received a call from West Inn &a...

    Jul 07,2015Trip Advisor

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  • "Would De..."

    I expected a very barebones, utilitarian place for my five-d...

    Jul 07,2015Trip Advisor

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  • "Really o..."

    This hotel is so well designed and maintained, it's a pleasu...

    Jul 07,2015Trip Advisor

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  • "A top no..."

    We stayed at the West Inn & Suites on Saturday June 20th...

    Jul 07,2015Trip Advisor

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  • "What a g..."

    Friendly staff, nice rooms, free shuttle to Legoland, milk a...

    Jul 06,2015Trip Advisor

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  • "Wonderful home away from home, ..."

    My husband and I took our two little boys here last week for...

    Jun 02,2015Trip Advisor

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  • "Loved it!"

    My family of five had a great stay at West Inn! We loved the...

    Jun 02,2015Trip Advisor

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  • "Look no further."

    Ok, I don't typically write "reviews" or even believe them f...

    Jun 02,2015Trip Advisor

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  • "Absolutely Amazing!"

    I've been going here since I was 7 years old, because my gra...

    Jun 02,2015Trip Advisor

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  • "Over The Top Service"

    The West Inn has wonderful service and the staff goes over a...

    Jun 02,2015Trip Advisor

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  • "Great value!"

    We stayed at this hotel last week. We had a great stay at th...

    Jun 02,2015Trip Advisor

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  • "A Night to Remember- Our Honeym..."

    My husband and I was celebrating 29 years of marriage and de...

    Jun 02,2015Trip Advisor

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  • "Great relaxing weekend"

    First time we've stayed at the West Inn and it lived up to a...

    May 05,2015Trip Advisor

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  • "Best customer service!"

    A friend recommended this hotel to us for a little weekend g...

    May 05,2015Trip Advisor

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  • "Very Relaxing with all the amen..."

    My family of 5 had a great stay at this hotel. We were so pl...

    May 05,2015Trip Advisor

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  • "Calling ALL LEGOLANDERS!!!!"

    If you are planning a trip to Legoland anytime soon and you ...

    May 05,2015Trip Advisor

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  • "Top Notch"

    This is the second time I have stayed at the West Inn in six...

    May 05,2015Trip Advisor

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  • "The Only Place to Stay in Carlsbad!"

    I can safely say that I have never experienced such fantasti...

    May 05,2015Trip Advisor

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  • "A first class visit to the beach"

    May 05,2015Trip Advisor

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  • "From search, to reservation, to..."

    I work for an airline so we've been lucky enough to travel a...

    Apr 02,2015Trip Advisor

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  • "Best family hotel we have ever ..."

    Our family loved this hotel. From the family feel to the spa...

    Apr 02,2015Trip Advisor

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  • "Legoland trip 2015"

    I love this hotel. The staff are amazing. We took the shuttl...

    Apr 02,2015Trip Advisor

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  • "Exceptio..."

    Everyone was very welcoming and friendly and went above and ...

    Apr 02,2015Trip Advisor

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  • "Fantastic & friendly"

    From the minute we arrived to the time we checked out everyo...

    Mar 02,2015Trip Advisor

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  • "Above and beyond service!"

    This hotel truly lived up to the reviews from TripAdvisor. T...

    Mar 02,2015Trip Advisor

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  • "Delivered on review."

    My family was completely satisfied. Our purpose was to go to...

    Mar 02,2015Trip Advisor

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  • "Hidden G..."

    If you're planing to visit the San Diego/Carlsbad area (espe...

    Feb 17,2015Trip Advisor

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  • "Impressi..."

    This hotel has one of the highest rankings in Carlsbad on Tr...

    Feb 17,2015Trip Advisor

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  • "Top Notc..."

    My wife and I stayed here for 4 nights recently and am still...

    Feb 17,2015Trip Advisor

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  • "Home awa..."

    My family and I spent about 5 days at this hotel and loved e...

    Feb 17,2015Trip Advisor

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  • "Perfect ..."

    My husband and I own a local Carlsbad business and have used...

    Feb 17,2015Trip Advisor

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  • "Perfect ..."

    We stayed here over Thanksgiving with 4 of our kids. The dou...

    Feb 17,2015Trip Advisor

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  • "Perfect ..."

    We originally booked the West Inn and Suites because of the ...

    Feb 17,2015Trip Advisor

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