At West, we seek feedback to improve continuously through guest comment surveys and on our website. Know that we are especially proud of our TripAdvisor reviews and cherish our Travelers Choice Award. We can say with confidence and integrity that these reviews are not solicited or requested yet come from the heart of our leisure and corporate guests. At West, your stay is personal and we are especially honored to serve our corporate/business travelers as well as families, pets and couples here for romance.
Enjoy what our past guests of West Inn & Suites in Carlsbad, CA have to say about their experience with us.
We stayed here for our honeymoon 6/1-6/8 and loved everything about the hotel. Each member of the staff were excellent and delivered amazing an amazing guest experience. Even the cleaning crew and the kitchen staff were very friendly and greeted us every time we would see them. The entire hotel was kept clean and nice looking. The room that we stayed in was great! The room was spacious, well maintained, and had a VERY comfortable bed. The pool and hot tub were very nice as well, both being clean and modern looking. During 8pm to 9pm the hotel serves fresh baked cookies and nice cold milk for all guests in the lobby! The hotel is also very close to Tamarack Beach and the hotel lets you borrow chairs, umbrellas, towels, and boogie boards free of charge anytime!
Overall, when staying in the San Diego area this is a great choice for a hotel. It's about a 30 minute drive from the city center of SD which I think is great. It's out of all the crazy business of the big city but close enough to be able to enjoy the big city when you want to.
What can i say, i guess the previous few reviews capture it all.
We travelled down from Anaheim after doing the Disney stuff, to make West Inn & Suites our home for 11 nights. I has pre travel concerns over the location and earlier reviews about train tracks etc. These concerns were to very quickly disappear - the hotel facility is first class, attention to detail and little touches are special, staff are exceptional, service is first rate without being over fussy. All in all a 5* service that would come to expect at some very high end international chains.
Coming from the UK and travelling with my wife and three girls we thoroughly enjoyed our Californian experience but if i was to be honest this was made special by the West Inn and Suites.
Great rooms (probably one of the best i have ever stayed in - if you can afford the little extra go for the double king suite; well worth it), fantastic facility, spotlessly clean, exceptional staff, convenient location, good food, fab little touches...... its difficult to say anymore.
We will hopefully one day return!
Thanks West Inn and Suites for a memorable stay.
Oh, and by the way, why the West isn't No 1 in the list, beggars belief - it leaves the rest standing.
Room Tip: Go for the Double King Suite - we were in room 311 - superb!
This hotel is one of the best hotels I have stayed in. It had very clean rooms, lobby and grounds. The beds were comfortable even the sofabed was comfortable. My 10 year old son even noticed how fresh the whole hotel smelled and how clean it was. The staff were all wonderful from the front desk professionals to the shuttle drivers and the kitchen staff. The maids were even very nice and professional. We had room service from the Bistro, the gentleman who delivered it was wonderful. The service was fast and reasonable and the food was great! We stayed here while visiting Legoland and took the hotel shuttle to and from the park, it was so convenient and took so much stress and expense away from our outings there. We also used the complimentary beach chairs and towels when going to the beach, which was very nice. The pool is warm and the setting is tranquil and inviting. We will definately stay here when in the area again. I can't say enough good things about it.
We chose to stay at this hotel from May 2 thru May 4 while planning a trip to Legoland. We traveled with our kids- ages 17,11 and 2. We knew we had to find something that pleased the oldest, a nice pool for the middle child and definitely toddler friendly for my active 2 yr old. I was so happy when I arrived to see that the hotel had a mini mart/gas station next to it, a steak house restaurant in case you wanted fancy food and a bistro next door which had plenty of options for the whole family. It was very clean landscaping. Looks like it was all owned by West Inn. It beats having to drive around town if you need a carton of milk for the toddler or quickly put gas on your way out. This was very convenient. Next, the parking was great. You can park in the underground parking lot or outside which was not far from the hotel door. Once again perfect when you forget something in the car. When we entered the hotel it smelled so clean. Our room smelled so clean too. Almost like a new house smell. The beds were big and comfy. There were double sheets. I loved that there was double closet space and plenty of hangers. The bathroom towels were nice and thick. The toiletry items were Aveda. The view from my window was looking out to where I parked my car. I did hear a train when we were out by the pool but didn't hear it once inside our room. No big deal. I loved that there was complimentary milk and cookies from 8pm-9pm everynight. Perfect timing to grab the toddler a quick glass of milk before bed time. The fridge in the room included 2 bottles of water each day. I loved that the coffee pot was not in the bathroom. There was a little nook area next to the tv and closet that had a microwave, fridge, sink and coffee pot. It was nice that under the cabinet was a trash can (1 of 3 in the room) and a roll of paper towels. The room size was perfect for us. Next, we used the pool the first afternoon when we arrived. There were not too many chairs, but I never had a problem finding one if I needed it. I must have not went at peak times. They provided swim diapers...which came in handy the second day. Didn't think the toddler would want to swim more than once..wrong...he loved it. They even provided pool floaties and pool noodles for the kids to enjoy. Refreshing water with lemon/orange slices was there along with magazines. The pool towels were thick and perfect to quickly dry off. They kept it well stocked all the time. I never had to go ask for more. The breakfast the next morning was great. My toddler gets up really early and wants his pancakes. Breakfast that morning did not consist of pancakes, but we asked the cook lady if it was possible to make him a couple. She happily agreed to do it for us. We were the only ones down there, maybe thats why but we were very much appreciative of that. I wish I got her name. That was great customer service. The breakfast we had was eggs, potatos, bacon...they also provided bagels, danishes, oatmeal (which was very good), yogurt, cereal. They provided a few types of juices, coffee (and to-go cups--loved it), hot chocolate, hot tea. Plenty of silverware, plastic ware, so many choices. I can't say one negative thing about this place. All the staff greeted us whether we were walking down the stairs, getting on elevator , passing by front desk, out by the pool. Other hotel owners need to take note of this. To sum it up, this is what made me happy that I didn't have to ask for, it was already provided:
Paper towels in room, plenty of hangers, microwave, fridge, paper cups with lid at breakfast time to get my coffee to go, milk in the evening provided for free, swim diapers by pool, ice water by pool, pool toys, plenty of towels by pool and the lovely lady that made my son pancakes and the location of minimart/ gas station, restaurants on campus. If I ever just need to get away, I will book another stay at this hotel for sure. Thank you so much for providing the best service and truthfully giving us what your website tells us you offer plus more.
Room Tip: Pick any room and I'm sure you will love the comfort of it no matter where its at.
We travel a TON and this time we were here for 5 days with our two children. The staff was amazing, so friendly, room and hotel was beautiful pictures do not do it justice. The breakfast was great and the milk and cookies were such an awesome added touch. What did it for us was the convenience hands down. It was so close to everything including Legoland and beaches. Beach equipment, movies, games, were available to use complimentary. Free shuttle, gas station on site, bistro and nice steak restaurant on site. The pool was outside, well kept and warm! I LOVED this place, none of us wanted to leave. Definitely would stay again, I wish they had more hotels throughout the country, I would never stay anywhere else!
Room Tip: All rooms here are AMAZING!!