Guest Reviews

Reviews of West Inn & Suites - Carlsbad CA

At West, we seek feedback to improve continuously through guest comment surveys and on our website. Know that we are especially proud of our TripAdvisor reviews and cherish our Travelers Choice Award. We can say with confidence and integrity that these reviews are not solicited or requested yet come from the heart of our leisure and corporate guests. At West, your stay is personal and we are especially honored to serve our corporate/business travelers as well as families, pets and couples here for romance.

Enjoy what our past guests of West Inn & Suites in Carlsbad, CA have to say about their experience with us.

This is one of the best places...

This is one of the best places we have ever stayed in. We have been here once before but this time we reserved a 2 king bed room. When we got to hotel I asked for the 2 king bed suite and they were able to accommodate us. I told the front desk we were here to take my son to legoland for his bday. They told us the switch to a different room would take 5 min but that they would leave a little gift for son for his bday (which was unnecessary but really cool). We decided to buy some snacks from their snack bar and they gave us them all for free due to the wait. After 5 min the front desk told us that the rooms AC was really loud so they put us on a different floor in their biggest suite and gave it to us for the cheaper price. The room is amazing. 2 king beds.....and a seperate room for us that has a couch and tv. We will be using that room for a baby to feed at night. The customer service has been amazing so far. Thank you to the staff in particular Sherrina.

October 2016

Great value

We were in Carlsbad to take our children to Legoland and absolutely fell in love with this quaint beach town and the West Inn Suites was perfect for us. Personally I just loved the the way it is decorated. It is very elegant yet cozy and warm. We had the two king bed suite and it was very very large. It was perfect for our family. The included breakfast was much better than comparable hotels I've experienced. The pool area was was great. The have pool noodles and 'puddle jumper' style floaties for kids. The front desk also has many items you can borrow and take to the beach. They had plenty of parking and we were always able to park close to an entrance. We really liked this location for our short stay. We were very close to restaurants, the beach, and Legoland. Our only disappointment was that we wished we had planned to stay in Carlsbad a few extra days. It is a great beach town. I felt the value of the West Inn was great. After staying there and the amazing service and such a wonderful experience they provided I would have expected to pay much more. When we come back for a longer stay we will definitely stay here again.

Stayed October 2016

Awesome hotel!

We loved staying here. We stayed here last night because we were attending the brick or treat at Legoland. Great, spacious rooms, free shuttle to Legoland, awesome staff, free breakfast, great restaurants nearby. We will definitely be coming back.

Stayed October 2016

Always excellent

Perfect in every way!! Pool is very nice and salt water. They have non-dairy milk! Parking is free. Rooms are large and clean. Refrigerator is provided. Staff is superb in service. Very close to Legoland to come back midday or naps or rest.

Stayed October 2016

Unexpected Luxury!

We stayed here for one night to attend a funeral and were pleasantly surprised by the ambiance and service. It was so convenient having two restaurants and a mini mart right on property. Everything was clean, beautifully decorated and even smelled lovely. We are spoiled and often stay at 5 star hotels so we are usually disappointed when we have to stay at less. The staff was friendly, knowledgeable and went out of their way to provide excellent service.

Stayed October 2016

I can't say enough about this wonderful place!

The room/suite was lovely...could have had a little brighter lighting, but it was OK. But the overall Inn was just fantastic! The breakfast area was very large with a big living room area in the middle of it, which was beautifully decorated. (and the food was great, too!) We were in the area for a family reunion, and hosted a little happy hour after our main event, for a few family members. We gathered in the large patio area and set up wine and appetizers. The staff could not have been more accommodating!! And to top it off, I left some clothing hanging in the closet, which they mailed back to me! Amazing!

Stayed October 2016

Unexpected excellence!

This is a wonderful little "boutique" hotel that is perfect for a short getaway or touring base for north county attractions (e.g., Legoland, beaches, etc.). It has a very open and welcoming lobby adjacent to this is the dining area where breakfast is served. This hotel is kept immaculate by the many courteous and smiling staff, everyone of them that we passed in the hallways and elevators made a point of greeting us with a smile and a hello! I can't recall the last hotel where I could say the same. Our spacious room was well appointed with a cozy sitting area and an extremely comfortable bed. Although it is located next to Interstate 5, the dual glazed double windows (yes, that's 4 panes of glass) shut out virtually all of the traffic noise. Notably scrambled eggs, bacon, hash browns, french toast casserole was served for breakfast which was better than most complimentary breakfasts, my only complaint there was more fresh fruit should be served. It is about a 3/4 mile walk to a sandy beach so most folks will opt to drive but convenient underground and above ground parking is available. My wife and I thoroughly enjoyed our stay and agree that we will be returning.

Stayed October 2016

Great Place and close to so many activities

The West Inn and Suites in Carlsbad is a place that goes above and beyond for its guest. They had a electrical outage when we first arrived and one of the people at the front desk help carry our baggage and put it in our room. We were offered free ice cream and they accommodated us very quickly. We liked this hotel because it offered free shuttle to Lego Land and other place like the Outlet malls. If we had more time we would have checked out the Beach also. We enjoyed the breakfast which offered a variety of options. it is very easy access to the freeway. My husband said the big plus was that we had "2" king size beds in the room. We will keep West Inn & Suites in our books.

October 2016

Great hotel for a Legoland visit

We stayed here for 2 nights on a weekend trip to Legoland with my son, daughter in law and three grandchildren. Great location, just a few miles from the park, with shuttle service. We had two king suite rooms at a AAA rate, very reasonable for a weekend. The family was in a double king suite, and my husband and I are were in a King suite. Both had a separate living room area with a pull out sofa and an extra TV. Everything was perfect. The rooms were large and modern, beds were comfy and customer service was excellent. Only downfall was no bathtub in either room which we had requested for our toddler grandbaby. But a very nice large shower. The full, hot breakfast buffet each morning was fresh and satisfying, including eggs, meat, french toast or pancakes, oatmeal, cold cereal, yogurts, fresh fruits, breads and pastries. Plenty of tables inside and out. The heated pool and spa area is nice and has pool toys and swim vests for the kiddies. They offer a long list of free dvds to watch in the room and set up a nightly cookies and milk bar for the kids (and adults too!) There is an on site steakhouse (fancy, with dress code) and also a bistro/bar, where the family had dinner the first night. Excellent food and drinks although a little pricey and not open very late. Overall, would come again if visiting the area. P.S. It is near a train which you can hear in the distance, but it did not bother us sleeping. They also allow pets with a pet cleaning fee.

Stayed October 2016

Awesomeness abounds

Wow, just wow! We just came back from a vacation and stayed at West Inn & Suites! This was our first time at this hotel, but if we get around to going back to the Carlsbad or San Diego area, this is the hotel we will be coming back to. The biggest star of this wonderful place are the staff. They were all so friendly and accommodating and made us feel so welcome. The kids loved it and they were so comfortable walking around. They couldn't wait to get back each night from one of our day trips. They didn't say "let's go back to the hotel." They said, "let's go back home." I have to agree with the kids, it was like home, but a lot nicer. LOL! The kids loved the pool and ping pong table. They were either swimming or playing ping pong everyday. We all loved the free breakfast. My husband fell in love with the french toast. There's also free milk and cookies every night. We got there on a Wednesday and there was also a complimentary wine or beer tasting. Love, Love, Love, this place. We would absolutely, without a doubt recommend this place to anyone looking to stay at Carlsbad. Plus, free shuttle to Legoland!

Stayed October 2016

A very pleasant stay!

My wife and I decided to take our young grandson on a trip to Legoland. After doing a lot of research I decided to pick this place as a lot of previous reviews really seemed positive. I almost booked a stay at the hotel at the park and I am now glad I didn't. Sure, the themed rooms they had for the kids would have been great, but for the price I just couldn't really see staying there when this place has so much going for it. For instance the entire staff was exceptionally nice and really seems to go out of their way to ensure our stay was great. Even before we even arrived they called a couple of days in advance and made sure that everything was ok with our upcoming trip. Check in was fast and easy and the room we got (single king suite) was very nice. Some of the other nice perks was the free shuttle to the park so that alone saved us $15 in parking. I also was able to purchase discount tickets *($5 off each ticket) so that was even more savings for our pocketbook. They also had a free happy hour every night (but we weren't around for that) and milk and cookies every night as well. The location was in easy reach of a lot of places to eat including a couple of resteraurants right next to the hotel. It was also within a few minutes from the beach. Apparently they have free stuff you can check out to take with you to the beach but I didn't know about that until after the fact. Breakfast was good, with the usual hotel fare and plenty of places to sit and eat. My ONLY negative, and this is a small one, was they didn't have waffles or pancakes that you could make, but this was a very small negative. The rooms were quiet, even though the hotel is close to a train tracks, you could barely hear it. The bed was comfy and they provided turn-down service for our grandson's sofa bed at night, which was nice. It also has a pool and jacuzzi. The pool was too cool for my taste, but then again I am from Phoenix AZ and my pool is pretty darn warm so that's not really a negative. The jacuzzi did have some nice strong jets that hit in all the right places. So for the price if you are on the fence between staying at the park or somewhere else, choose this place if you don't want to be at the park.

Stayed October 2016

My Favorite Hotel... And I Travel A Lot!

This is my first stay at West Inn & Suites and it may be the very best hotel I have ever experienced. I travel regularly for business and have stayed in all the usual national brands. This hotel surpasses all of them! Where do I start? Great hospitality, clean and comfortable rooms, fluffy pillows and cozy bedding, happy hour, warm cookies with cold milk and amazing restaurants with casual & upscale choices. I will be back and recommend it to all my friends!

Stayed October 2016

Upscale lodging in boutique hotel

While surfing the web to find a place to stay in Carlsbad near Legoland, I came across an ad for the 10th Anniversary of this hotel with prices to match their opening rates. It was a good deal. Although it is located across the street from an industrial looking power plant, you wouldn't know it while at this tree lined oasis. The rooms are large, and we enjoyed two king size beds plus a counter with a sink, microwave, and refrigerator. We had a spacious bathroom plus a desk, lounge chair and side table. The beds were firm with a cushy top and cozy comforters. The hotel also has a nice pool area with chaise lounge chairs, lush landscaping, and a ping pong table to one side. The hotel offers a free hot breakfast with a wide selection of fruit, cereal, eggs, meat, yogurt, and breads. Everyone in my family could find things they liked. The staff are super friendly and very helpful. They responded very quickly via e-mail when we asked questions about the area, their offerings, and travel times. The hotel offers a free shuttle within 5 miles and has a sign up sheet for rides to and from Legoland nearby. They also offer beach chairs and equipment if you want to spend time by the water nearby. We highly recommend this hotel for their top notch service and friendly staff.

Stayed October 2016

Lovely boutique hotel

West Inn is the perfect place to stay in Carlsbad. The rooms are clean and well appointed. Plenty of amenities. Staff are very helpful. Location is very convenient. I would highly recommend this hotel.

Stayed October 2016

Great place close to Legoland

West Inn and Suites is a great place to stay if planning a trip to Carlsbad. The staff is great and very friendly. Brian, Chris, and the ladies up front are very helpful and nice. The buffet breakfast is filling and the cookies and milk are night is a nice touch. If planning a trip to Legoland then this is the place. They shuttle to and from and it's so close it takes no time to get there. They also provide beach chairs, beach toys and umbrellas for a fun beach outing. The beach is a 10-15 min walk away. The double king deluxe room is great for a family of 4. We also enjoyed the pool and we're happy they provide towels, floaties for the kids and even little swimmer diapers for those kids still wearing diapers. Will recommend and will return when visiting Legoland. Thanks all.

Stayed October 2016

Consistently pleased

I've been here twice and have been consistently pleased. The service and staff here are great. Like EVERYONE is awesome. We really enjoyed our stay, the amenities, the milk and cookies at night, the breakfast in the mornings, and the heated pool and jacuzzi. Its so close to Legoland and right around the corner from the beach and Carlsbad Village.

Stayed October 2016

Very impressed!

We were very impressed with our accommodations. The Inn is very clean and nicely decorated; our room had everything we needed (refrigerator, micro, coffee, free wi-fi and I MUST mention the beds were ones you would find in a high end hotel and towels were soft :-) Oh and did I mention free daily breakfast and cookies in the pm? Nice....!

Stayed October 2016

Our go to stay cation place here in Carlsbad

We have had the opportunity to stay here multiple times and have yet to be disappointed. Being a big "value guy" and having 5 kids, it's sometimes tough to find the combination of a decent price along with feeling catered to and special. West knocks it out of park for many reasons:

1) They Communicate Very Effectively. From your first reservation, to before you arrive, to right after you have checked out they are on it. They are in constant contact to make sure you are having a wonderful experience.

2) Going the extra mile. When my wife was pregnant with our youngest daughter, they asked if she would like a room with a tub in it and a "body pillow" for her comfort which they promptly provided in our room. On our most recent stay when I mentioned it was my wife's birthday, all the staff took the time to personally sign a card for her and put some champagne and glasses in our room. A hotel doing this isn't new, but "everyone" signing the card, just goes to show the lengths they go to. They don't just listen to your needs, they anticipate, and actually follow through with their actions to keep the "West Thread" flowing through your entire stay.

3) Caring about customers. During our last stay, my daughter was teething and woke up at 4:30am. Not wanting her to wake up the other guests, I took her out to the main room outside the breakfast area. Obviously it was too early for them to be serving anything, however, the front desk clerk saw us, came up and asked if I would like some coffee, there was some already brewed but he offered to make some fresh, he also brought out some fresh muffins for us to enjoy and put on some cartoons on the TV, what amazing caring and catering to our needs.

Can't say enough nice things about this hotel. They are our go to stay cation place here in Carlsbad.

Stayed October 2016

Above and Beyond

This really is an awesome hotel. Everything is finely tuned for the guests. A couple of examples are the evening cookies and the swimming diapers kept near the pool. We are looking for any excuse to visit San Diego and stay here again.

Stayed September 2016

Amazing Hotel and Staff!

We visit the West Inn and Suites in Carlsbad Sept 24th-26th after a few days at Legoland. I can't say enough about how amazing this hotel was! The grounds were beautiful! The lobby was wonderful and the room was large and clean with amazingly comfortable king beds!!! The whole hotel was absolutely spotless! My 2 boys LOVED the cookies and milk at night (and so did we)! The breakfast was the perfect amount and good food. We arrived towards the later end on our second day for breakfast, the staff brought out fresh bacon and refilled everything! Our first morning, we asked about beach supplies. When we left the hotel 30 mins later, they had beach chairs, towels, toys and a cooler waiting for us!!! The staff was excellent and helpful with every questions we had! We will absolutely return to this hotel and recommend it to anyone staying in the area!!!!

Stayed September 2016

Convenient, Clean and Comfortable!

My friends and I were attending a wedding in Carlsbad and this hotel was perfectly located between the wedding and reception.

We had two rooms and checked in on a Saturday. Upon check-in, the front desk staff were very friendly and welcoming. The check-in process was quick and easy. We requested a late check-out for the next and they were able to accommodate us which was great.

The hotel is conveniently located to the beach, Legoland, Interstate 5 and other San Diego attractions. Downtown SD was only 20-25 minutes away by car.

I had an executive king room which was very clean and comfortable. Bathroom was a nice size and had nice amenities. The bed and pillows were very comfortable. This room had some nice well thought out touches such as the dark brown towel that had "Make-up" on it, the beach rock that told housekeeping if you wanted fresh sheets to the "do not disturb" sign. Room included a mini fridge and coffee maker.

The breakfast that came with the room was good. Plenty of cold items (bagels, cereal, muffins and fruit) to choose from as well as some nice hot items such as eggs, sausage, potatoes and French toast. Plenty of coffee and juices too. It was a buffet and it was very busy, but the staff seem to keep everything cleaned and tidy.

Overall, this hotel was very nice and comfortable. It had a new feel to it - not sure when it was built, but you can tell it is well maintained. They have 2 restaurants next door, a nice pool and friendly staff. The price for the room was great too. I would definitely recommend this hotel especially if you want to get away from the over priced hotels in downtown SD and stay in a nice cute So Cal beach town.

Stayed September 2016

A gem of a hotel in Carlsbad

I really liked this hotel. We have been to Carlsbad several times to go to LEGOLAND and have tried almost 6 different places to stay. This one beats them hands down. New, fresh, classy, clean, comfortable. My favorite things were the bed linens and the heated pool. So many pools are supposed to be heated but they really aren't. This one was heated nicely. The linens were 4 seasons quality. The rooms were big, the ac worked great.

Stayed September 2016

Excellent stay at West Inn and Suites, Carlsbad

Excellent stay at West Inn and Suites in Carlsbad. Staff service was excellent, polite and efficient. The staff could not do enough for you. Coupled with the high standard of accommodation, shuttle service and comfortable pool area made this a superb stay.

Stayed September 2016

Lovely, modern hotel with great guest amenities!

We recently went to Carlsbad CA for a long weekend and to attend the 3rd Annual Carlsbad Brewfest. The West Inn was one of the sponsors and Brewfest goers received a special room rate and free shuttle service to/from the fest location. These perks contributed to our decision to stay at West Inn Suites, in addition to the rave reviews it received on Tripadvisor -- and it did not disappoint! The hotel property is lovely, modern, well maintained and very clean. The ladies at the front desk were all AWESOME -- super friendly and accommodating! Parking, an abundant breakfast each day, cookies and milk in the evening and local shuttle service are all complimentary during your stay. They also provide room service and you can order from either the Bistro restaurant menu or the upscale steak house restaurant menu. We stayed in a deluxe king room on the third floor which was very quiet and comfortable.

However, if you're looking for ocean views or want to be within walking distance of Carlsbad Village, this probably isn't the ideal spot for you. The beach is a short walk (about a half mile) from the hotel and hotel views consist of the Encina Power Station or the parking lot. The definite upside is that West Inn's rates are very reasonable (especially considering all of the included amenities), it is conveniently located near the freeway so you can get around quickly and they do have two restaurants, a market and gas station right on the property for their guests' convenience. All these things considered, we would DEFINITELY stay at West Inn Suites again.

Stayed September 2016

Family holiday in Carlsbad

Our whole family stayed at the West Inn and Suites for a week at the end of September. Everyone at the hotel made us feel really special. We had two king suites and one double suite for our family. The rooms were large, clean and really quiet because of the triple pane windows. The grandchildren loved the pool, hot tub, and cookies and milk at 8:00 every evening! We were close to legoland, the ocean, and excellent shopping within 5 minutes. Another highlight was the complimentary breakfast that included everything that you could imagine. Parking was also free which saved our family a lot of money because we had three vehicles. The restaurants in the area were also very close and excellent food was had by all. We drove to Disneyland after the week was over and our grandchildren missed the hotel every day. The West Inn & Suites is now one of our happy places that we will return to whenever we go to the San Diego area!

Stayed September 2016

Excellent hotel and a great value

I found West Inn & Suites via trip advisor and was rewarded with a great hotel and probably the most friendliest staff we have meet in quite a few years from the gardener to the front desk and the folks working the breakfast all were fantastic and always had a warm smile and greeting each time you saw them.

Stayed September 2016

Fantastic hotel! Great location!

The hotel is lovely. We had a suite on the second floor and it was perfect. It was large, clean and cleaned very well every day.

On the property the whole staff are friendly and willing to help you in any way that they can. The food choices on and near the property are wonderful., especially the West steakhouse!

Very good location to many attractions. You will be pleased with your stay here.

Stayed August 2016

OH MY GOSH. Where do I even start!?

This hotel was amazing! The location, the staff, the BEDS, the bathroom and the services were all amazing! We were only going to stay one night but we loved it so much that we stayed 2 nights! Front desk was helpful about everything, the free breakfast buffet was the most decent I've had in a hotel, milk and cookies for bedtime!? And you get a microwave in the room to warm them up! Yes please! The housekeeping ladies were all so nice and everyone greets you with a smile. I was very surprised and the price (which honestly it's not bad at all for a deluxe king room) was worth it and offered more than I thought it would. We will definitely be back next time!

Stayed August 2016

Relaxing stay near the ocean

We stayed at the West Inn & Suites based on the great Trip advisor reviews, and it did not disappoint! Convenient location near the beach and downtown Carlsbad. The staff was very friendly and hospitable. The breakfast selection was very good and they had milk and cookies in the lobby every night. The suites were quiet and comfortable. Nice touch with the towel basket and do not disturb shell. Having the two restaurants right next door was helpful to have as food/drinks options. Would definitely recommend this hotel!

Stayed September 2016

Super Location and Amenities

We have stayed here three times. Although it is primarily a family and pet friendly hotel, the rooms are well done and generously appointed. There are safes in the rooms, wifi, guest laundry, free parking and breakfast. The staff is completely into service with a smile. Great value.

Stayed August 2016

Legoland and Beach Vacation

Awesome place to stay, highly recommend. Very clean, all the staff were extremely friendly and helpful. Close to Legoland and the beach. The hotel Shuttle was excellent. It was evident the owners and employees take pride with there property and make the stays enjoyable for the guests! Thank you so much.... my 5year old boy loved the cookies and milks every night, as did my wife and myself. The cleaning group, maintenance, front desk personnel, and food servers were super nice. This was by far the best hotel experience my family has experienced. Special thanks for letting us know we left our son's tablet behind. We will definitely be returning!

Stayed September 2016

Lovely Hotel

We stayed here after a trip to the LEGOLAND Waterpark. We checked in really late as we had dinner before arriving. We arrived right at 9pm, the process took 5mins. The lady at the front desk was extremely nice and accommodating, we even got upgraded to a Suite and since they had put away the cookies and milk, she offered to have some sent up to our room for my kids. They were so happy.

Our suite was great. It has two TVs, perfect w/ kids and They even had Apple Cider and glass flutes, so we toasted to my lil girl's bday! The beds are really comfy and

clean. The breakfast is good and the pool area is nice. Overall this is a good hotel w/ excellent service.

Stayed August 2016

Nice place

Great service! The accommodations are great at this hotel. Emails to confirm and a phone call prior to check in to make sure our needs are are being met. Geographically desirable to most things in the area. They also offer a shuttle for local lifts to the beach or village. The breakfast buffet is also above average.

Stayed August 2016

What a great hotel

This private boutique hotel is well located, well built, comfortable and convenient if you are in north San Diego County. Two adjacent affiliated restaurants are superb and have extensive menus. Off I-5 at Cannon Road you will find this oasis for the business and family traveler.

Stayed August 2016

West Inn Carlsbad was perfect

From arrival(noon August 22) till departure 5 days later, the West Inn far exceeded anything we had imagined. We were able to check in right away, and were treated with great kindness. They talked to my 2 grandsons, asked their names and told them about the things they had for kids(DVD's, sand toys, pool toys, cookies and milk in the evening, games in the library, etc). The housekeepers were equally as friendly and chatted with us every day. The hotel and grounds were modern, comfortable and very clean. The pool area had water w/lemon available, swim diapers and lots of floaties! Plenty of chaiselounges and umbrellas out at the pool, even had ping pong table for some extra fun. Short trip to the beach, loaded down with chairs, umbrellas, sand buckets and coolers-lent to us for free! The breakfast buffet had many choices, very kid friendly, and very good. Going out or coming back, we were always greeted by staff, and asked about where we were going or how our day had been. I would recommend this place to everyone. Oh - although between I5 and the railroad tracks, we never heard cars or trains once we were in our room.

Stayed August 2016

Wonderful stop on a bike ride

We stopped here for the night on a bike ride from LA to San Diego. The staff were friendly and accommodating of our circumstances with our bikes and needing to have our friends pick up and drop off our bags for the stay. The king sized beds (much larger than we needed) were comfortable and came with so many pillows... I didn't know what to do with myself, and neither did my friend in the other massive pillow-topped fortress bed.

The free breakfast buffet was delicious and plentiful. It was definitely several steps above the usual bagels and cereal complementary breakfast most hotels serve.

Stayed August 2016

Nice hotel for great price

After researching a very nice hotel at a good price I found West Inn. The room was very nice - modern and very clean. The service was great and it's on the beach side of the 5 freeway. It is located right next door to the Carlsbad power plant with regional power lines right next to the hotel. Somehow they aren't as noticeable as one would think. Great place for families.

Stayed August 2016

Multi family beach weekend

Spent our annual long weekend with the wonderfully friendly staff at the West Inn. My sister and her kids (ages 3 to 12) and my teenagers as well as our parents spent a relaxing, dare I say luxurious, 4 days in Carlsbad. The weekend did NOT include Legoland (thank heavens!) and even though many of the hotel guests were Legoland-bound it was [not] too loud and not overwhelming. The pool was very clean. The hot tub roomy and perfect temp. Cookies at bedtime and two restaurant options on site. I found the beds very comfortable and great linens. More than I expected.

Stayed August 2016

Great Customer Service!

Stayed here recently for one night while on a trip down the Coast. Check-in was quick and painless; front office staff was very friendly and welcoming! We even got a phone call two days before our stay in case we had any special requests!

The room was quiet and very clean. Ask for a room on the north side of the building-it seems quietest there. The milk and cookies were a nice touch in the evening, and breakfast was very good although a bit crowded on a Thursday morning. I'd definitely stay here again - easy to find, easy to access, and close to downtown Carlsbad and beaches.

Stayed August 2016

Top Notch Service

I was blown away by how accommodating they were. The service was incredibly friendly and over the top! From the front desk, the maid service and the kitchen staff were friendly as well. Every employee we encountered was cheerful and ready to help us. It was like a dream!

They also seemed to be one step ahead of us, seemingly thinking of ways to be first class:

1. They had a baby crib and baby tub waiting for us in the room for our infant.

2. The day we chose not to have the room cleaned, they left a fresh towel basket by the door.

3. The night we chose to order dinner from the adjoining West Bistro, we were served poolside!

They offered free shuttle service to and from the beach and Legoland too. They had all the beach equipment you could possibly need: umbrella, beach chairs, beach toys, ice chest, boogie boards, etc! All included for free! The fresh milk and cookie hour at night was also nice touch for the kids! They even had a free DVD library to choose from.

Most importantly, it was incredibly clean! We tracked in so much sand in from our beach day, but the next day you would have never know it after the maid service cleaned our room.

I did not use the business center that was available, but I did take advantage of the laundry room...traveling with kids, this turned out to be essential. The only glitch was the laundry autolocking at 11pm, but even then the night clerk had it open for me in a matter of minutes.

Sorry for gushing, but it was top to bottom a great experience. This hotel is the best kept secret in the San Diego area.

Stayed August 2016

Great location

The hotel is just far enough away from the crowded village area, a short drive will get you there. The beach is close enough to walk to, but would rather drive. The hotel is nice, comp breakfast was good, comp cookies and milk in the evening were delicious. Pool and jacuzzi area very comfortable. The staff are extremely courteous. There is freeway noise if you are outside in the patio, there's also a covered smoking area which is rare. The trains are very loud, which didn't bother me at all, but may be a problem for some.

Stayed August 2016

Great time, great customer service!

Breakfast was excellent. Beach equipment was perfect for those flying in from out of town to be able to enjoy a day at the beach. Rooms were clean and staff was extremely friendly. Close to the beach and centrally located!

Stayed August 2016

We know where we'll be staying when we're in the area again

I truly enjoyed my stay at this hotel. We normally would seek a more budget-friendly hotel but the wedding was taking place at the Bistro so it was easiest just to stay here; I'm really glad we did though. The staff was always friendly and ready to help. They had a full breakfast buffet every morning and the food was good. The pool was also a fun place to take a splash if you weren't heading to the beach. Most of the guests I assume were going to Legoland which is just down the way so expect a lot of kids around. But the walls were pretty thick and I really didn't hear much of my neighbors at all which is something I look for in a good hotel. We stayed for 3 nights and it was well worth it.

Stayed August 2016

Very nice stay!

We enjoyed our weekend trip to Legoland here! The pool was fun and the nightly milk and cookies was a treat. The shuttle provided to Legoland was a plus. Every staff member we encountered was friendly and accommodating. The breakfast choices were awesome and the women that worked there were so sweet to my daughter. Will surely stay here next time we go to Legoland!

Stayed August 2016

Easy to see why they're #1

We stayed 3 nights in a king suite overlooking pool . Family visited to Legoland and surrounding attractions . every staff member were very friendly and accommodating . upon check in, our room was spacious and spotless.all our special requests were honored, even on a packed Saturday. We used the shuttle daily to Legoland and our own car for other spots . drivers Patrick and Stephen are amazing and very knowledgeable about the area . they have a bottom floor that is pet friendly, but honestly, you would never know it . very quiet on all floors. The occasional train passing through and freeway traffic were barley noticeable. Buffet breakfasts were plentiful and varied day to day believe all the great reviews! Completely worth every penny and hands down best hotel in carlsbad.

Stayed August 2016

I will definitely be back

This was a great place to stay. All the staff were accommodating and friendly. They called me 2 days prior to my reservation to ask if there was anything we needed for our stay. Rooms clean, beds comfortable. Free shuttle back and forth to Legoland.

Stayed August 2016

Great staff, beautiful hotel!

My visit to the West Inn & Suites was very pleasant! I was in town for business and although I arrived very late, the service was incredible with cookies and milk waiting in my room. Every staff member I passed in the halls always greeted me and not once did I see anything but a smile on their face. Plus, the breakfast buffet was delicious!

I wish I traveled more to San Diego so that I could stay there again. Thank you to the entire staff for making my short stay a memorable one :)

Stayed July 2016

Love the place!

The perfect place to stay. A quick drive to the beach and the hotel supplies you with everything you need ( chairs boogie boards umbrella ect). Close to highway so easy to get to other places. Staff is amazing! Rooms beautiful! We will be back!

Stayed July 2016

One of my favorite places!

I can't say enough how incredible this place is! Every one from the front desk to the maids was happy and friendly and helpful. The rooms were spotless and the beds were so comfortable. The added touches like cookies at night and the rock on the bed to let them know you want new sheets and the hanging shell on the door for do not disturb were great. They truly made you feel special and welcome. The Steakhouse across the way was amazing as well! We will definitely be back!

Stayed July 2016

Great Service and Facilities

On site for a 4 day stay coupled with a LEGOLAND visit.

Front Desk Reception and Service - Great. Were able to get free movies from a nice selection.

Room - Good size for a family of 3 adults and 2 kids. Clean and well appointed.

Free Breakfast Buffet - Good enough to get you going every morning. Eggs, bacon, cereal etc.

Free Shuttle Service within 5 miles of resort. Make sure you reserve ahead of time for pick up and return.

On site dining - Did not use but West Bistro and West Rest. looked very good but a little pricey for a family.

Beach Toys - You can check out umbrellas, chairs etc. from front desk to use. Shuttle will drop you off at beach. No parking hassels.

Price we paid was $250.00 a night. Consider it was mid summer and peak time for LEGOLAND.

Stayed July 2016

3rd times a charm

This is our 3rd stay at the West and it keeps getting better and better! This place is immaculately kept by ALL staff members,NOTHING is out of place and is sparkling clean! The staff are FANTASTIC,customer service is beyond the norm. The rooms are spacious and so comfortable you won't want to leave!

Stayed July 2016

I'd definitely recommend this place

We stayed here one night while visiting Legoland. Two days before our arrival someone from the hotel called and confirmed our upcoming stay and asked if we had any special needs/requests. I said, "No, we're just staying one night so we can take our 4 year old son to Legoland." Upon entering our room two days later, we were surprised to find a bouquet of Star Wars balloons. My son was thrilled! I thought that was a nice touch, thank you very much West Inn. The accommodations were nice and clean and we used the free shuttle to take us and drop us off both days. The breakfast was better than expected. The pool and jacuzzi were fantastic!

Stayed July 2016

Best hotel experience

This was our first trip with the family for Legoland. We arrived early, but the front desk accommodated. I loved that the hotel called me before or trip to let us know that they are looking forward to our visit, and to let them know if they can do anything to make stay our stay enjoyable. It's a family friendly hotel. Every single staff we've come across genuinely asked how we were doing, and with a warm smile. Such nice people and are yes people. In the eve, they provide warm chocolate chip cookies which our child loved. The breakfast is complimentary and the best selection for an inn. Those potatoes were so flavorful! For those that are vegan, there's good breakfast choices. They provide soy milk! They have bacon and scrambled eggs, too. Coffee is my favorite, Hawaiian Gold! We had a rental car, but rarely needed to use since the hotel provides complimentary shuttle to Legoland or to the beach, which is a few blocks. Parking is free! We loved this place and would definitely be back!

Stayed July 2016

Fantastic stay!

We had the most wonderful stay at this hotel! The hotel is 5-star in my view, very clean room with everything we need, comfortable beds, and the hotel staff is very friendly and helpful. We arrived a few hours early and they were able to check us in earlier, the shuttle service to legoland is very easily arranged. The cookies and milk provided at night was a nice touch, and the breakfast in the morning was good as well. Overall we enjoyed the hotel very much and would definitely recommend it.

Stayed July 2016

We would definitely be back!

I've never been to a resort where EVERY single employee you come across smiles and asks how we are. This place had the most friendliest & nicest people ever! My family & I came here to go to Legoland for couple of days. I liked the complimentary breakfast: Hawaiian Lion Coffee (yum!), potatoes (yum!), fruits, to toast were good. The rest of the family had the scrambled egg and bacon which they seem to like. The best was that they had soy milk for my kid.On top of it, parking is free. In San Diego, we paid $32/nt at our hotel.

Stayed July 2016

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