Guest Reviews

Reviews of West Inn & Suites - Carlsbad CA

At West, we seek feedback to improve continuously through guest comment surveys and on our website. Know that we are especially proud of our TripAdvisor reviews and cherish our Travelers Choice Award. We can say with confidence and integrity that these reviews are not solicited or requested yet come from the heart of our leisure and corporate guests. At West, your stay is personal and we are especially honored to serve our corporate/business travelers as well as families, pets and couples here for romance.

Enjoy what our past guests of West Inn & Suites in Carlsbad, CA have to say about their experience with us.

“Fantastic & friendly”

From the minute we arrived to the time we checked out everyone in the hotel was incredibly friendly and service was truly excellent. I was also struck by how impeccably clean the hotel was everywhere. The room was very nice and the bed was very comfortable to sleep in. Everything looked nearly new or in excellent condition. One example of the excellent service: my young son loves bacon for breakfast and was slightly disappointed when they didn't have it. Marisela in the dining room noticed this and made a special order of bacon for him! The shuttle service to nearby Legoland is extremely convenient. Microwave and refrigerator in the room is a plus. All in all, we highly recommend this place for anyone staying in Carlsbad and we will definitely be returning!!

Stayed February 2015

“Above and beyond service!”

This hotel truly lived up to the reviews from TripAdvisor. They go above and beyond to take care of their guests. From the moment we checked in, Elizabeth was great! She was very patient and just nice! Amanda was great too as our driver and front desk. They do it all!

Stayed February 2015

“Delivered on review.”

My family was completely satisfied. Our purpose was to go to Legoland and see family that live in San Diego. I chose the West Inn & Suites based on the reviews of families that have taken the time to write a review. Now I can see why. The staff, accomodations, grounds, and location for our visit was spot on. Could not have chosen a better place to stay in my history of travel to Southern California. There was not one staff team member that I came across that was not helpful or friendly. We booked a two king bed suite for 3 adults and one child. Plenty of room for all of us. The pool was fantastic, parking great, the breakfast good, and location to where we wanted to go was fantastic. They have a wonderful shuttle service which we utilized to go to Legoland. No hidden fee's or charges. Corey Volk [Front Office Manager] is even mailing me back my favorite pillow I left in the room.

Stayed February 2015

Hidden Gem!

If you're planing to visit the San Diego/Carlsbad area (especially with children) this is the place to stay. The customer service here is by far the best I have ever had and this includes stays I've had at some of the world's most prestigious and renowned hotels. The front desk staff literally treat each guest as if you were the only ones here (special thanks to Amanda, Shireena and Emily). The hotel itself is quaint not flashy, but it is extremely clean and well kept. We were traveling with our kids and booked a king deluxe room connected to a double king room. More than enough room for us all. Lovely breakfast is included every morning along with milk and warm cookies every night. The housekeeping leaves a basket full of clean towels and replenishments for the bathroom in a tidy little basket outside the door in the event you do not wish to have services in the room. Complimentary shuttle service to/from Legoland was a bonus for us to avoid the crazy lines of cars and parking fee for the park. A short walk or drive to the beautiful beaches of Carlsbad/Oceanside, the hotel even provides beach chairs and other beach necessities. Close enough to see all the sights of San Diego as well. Wifi is included as well and worked well for all 5 in our family even by the pool. Will definitely stay here again!

Stayed February 2015

Impressive

This hotel has one of the highest rankings in Carlsbad on TripAdvisor and it's easy to see why. This has to be just about the friendliest little hotels we've stayed in anywhere. We arrived at 9:30am not expecting to be able to check in, but sure enough, a room was ready on arrival. We had a double king suite, meaning in addition to having two king beds, it also had a sofa bed - Perfect for our family of 6. We traveled with another family of 6 who had the same type room.The room was very clean and beds super comfortable. There was refrigerator and microwave in the room, and two TVs, one in the bedroom area and one in the "living" area. The hotel is near the freeway, but you could not hear it from the room when the windows were closed.

One thing that makes this hotel so different from the upscale chain hotels in its category: the lack of nickel-and-diming. No resort fees, no parking fees, no wi-fi fees, free breakfast, etc. Even the bottles of water in the room were free. The only caveat: the wi-fi worked only intermittently, but I understand they are working on this. Also, the hotel is not really walking distance to much, but there is a free shuttle that will take you around Carlsbad. There are also two restaurants that we didn't get to try, but did seem pretty popular with the locals. The free breakfast was decent, and the pool area was quiet and nice. The pool is good sized, with a large spa, and they also provide lifejackets and inflatables for kids.

We really enjoyed staying here, and especially the friendliness of the staff. We'll be back!

Stayed February 2015

Top Notch Customer service

My wife and I stayed here for 4 nights recently and am still amazed at the service we receive here every time we visit. I travel quite often and I still have yet to have stayed at a property with better staff. They were in process of upgrading the landscaping and exterior of the facility and because of the noise etc. while we were at the pool we were twice given free lunches at the Bistro. A nice touch and something that was not expected.
Rooms are always nice, beds comfortable and a well maintained facility.

Stayed February 2015

Home away from home

My family and I spent about 5 days at this hotel and loved every minute of it. The service was amazing. Each member of the staff was kind and caring. The rooms were big and comfortable. We highly recommend it. Can't wait to go back.

Stayed January 2015

Perfect for business or personal

My husband and I own a local Carlsbad business and have used the West many times for out of town guests as well as personally when we need to stay close to the office. They are pet friendly which sometimes scares me, however, the rooms are always clean and fresh when we arrive.

The staff is friendly and helpful and the beds are super comfortable.

Their daily breakfast is perfect. When you travel, breakfast can add up quickly, and their hot breakfast is the perfect start to the day.

If you are in the mood, they have a first rate Steak House right in the parking lot, or a more casual Bistro that is in the parking lot - both owned by West - and both very good.

I always recommend the West!

Reviewed December 2014

Perfect hotel for the family!

We stayed here over Thanksgiving with 4 of our kids. The double king suite was a perfect fit for the 6 of us (with the pullout bed). The room was immaculate and the beds were very comfortable. The complimentary breakfast each morning was delicious. We enjoyed the pool and the exercise room each day. My family's favorite part of this hotel, however, was the free cookies and milk each evening!! We were central to the soccer fields for my both of my kids and close to the beach. We will definitely stay here again in the future!

Stayed November 2014

Perfect Location for Exploring the San Diego Area

We originally booked the West Inn and Suites because of the great reviews it has on Trip Advisor and because it offers shuttle service to and from Legoland which is about five minutes away. The hotel did not disappoint. We stayed six nights and used the hotel as a base for traveling to various San Diego attractions. The hotel breakfast was great with a variety of both hot and cold offerings. The hotel pool was clean and well-maintained with plenty of towels and a nice jacuzzi. We also ate four times at the on-site restaurant, Bistro West. Even our picky-eater grandson gave it a thumbs-up. The best thing about the West Inn is the service. Everyone on staff is friendly and helpful. They seem to want their guests to have an enjoyable stay.

Stayed November 2014

Peaceful hotel with outstanding service

I rely heavily on reviews to book hotel rooms in unknown areas. I am happy to say that the hotel definitely lived up to the great reviews! 

We were staying at a popular themed kiddie hotel just one mile down the road but they didn't have any availability for the weekend so we needed to find a nearby hotel. Enter West Inn and Suits. They came to the themed hotel and picked up our luggage even before we were able to check in to the hotel. Then later that day (at check in time) they came back to the theme park and picked up my children and I and took us to the hotel. Their shuttle driver was so courteous and pleasant to us after a long day of being at the park. She made us feel welcome, gave us dinner ideas, and told the kids about the milk and cookies being served in the lobby in the evening. 

The hotel itself was such a nice place with fun Halloween themed details that my kids enjoyed. It was quiet, clean, and the staff was very helpful. The shuttle service to the nearby beach with the complimentary beach towels, toys, and umbrella was such a nice touch. Those are things we couldn't even think about packing and it was nice to not have to rush out and purchase them! After spending days at a theme park hotel and spending money on every little thing, it was quite refreshing to have those little "extras" thrown into our room deal and made the hotel seem more like a boutique. 

We enjoyed our stay at the West Inn and would stay here over the themed hotel any day!

  • Stayed October 2014

A Perfect Stay

Not on the beach but close enough. Not in the town but close enough. Near the train tracks but quiet and peaceful. This is a rare family friendly, pet friendly and totally everyone friendly place to stay. My husband, I and small dog loved it. The room was set up with dog bed, dog bowls and dog treats. There is a dog park and dog walking area bordering the grounds. The plantings are beautiful. The breakfast area is fabulous. The rooms are perfectly comfortable and large. There are two top rated restaurants on the property.. The pool is heated. The hot tub is perfect. There is a shuttle to the beach and town. There is nothing lacking in this lovely inn. We loved it!

Room Tip: No suggestions.
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  • Stayed November 2014, traveled with family

Very Convenient and Nice

Took my mother to see her sister in nearby Oceanside and decided to stay overnight at this hotel. So conveniently located, right next to the freeway exit and although it is also by railroad tracks you hear almost nothing. Nice pool and jacuzzi and delicious full free breakfast - you can't beat it for the price! If you have the chance, eat at Bistro West. We had a wonderful burger (meat actually takes good and cooked perfectly) and Mom had a Reuben. Both sandwiches were well made with real swiss cheese. The service was impeccable! Next time we visit we'd like to try their steak and seafood restaurant which has great reviews.

Room Tip: I had a room on the 2nd floor towards the back and it was quiet and peaceful. I did not hear other...
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  • Stayed November 2014, traveled with family

Overnight getaway

Spent one night for an event at Carlsbad and were pleasantly surprised by this hotel. Very clean, updated, quiet, exceptionally comfortable beds, and pillows, and linens. On site restaurant, which we didn't visit. Good complimentary breakfast. Room complete with all the amenities. Beach two blocks, walking distance. For families visiting Legoland, very close. Hotel staff willing to please. I enjoyed the close proximity to the Carlsbad outlet shopping mall. Mention AARP or AAA for a discount.

  • Stayed November 2014, traveled as a couple

Perfect Location for Exploring the San Diego Area

We originally booked the West Inn and Suites because of the great reviews it has on Trip Advisor and because it offers shuttle service to and from Legoland which is about five minutes away. The hotel did not disappoint. We stayed six nights and used the hotel as a base for traveling to various San Diego attractions. The hotel breakfast was great with a variety of both hot and cold offerings. The hotel pool was clean and well-maintained with plenty of towels and a nice jacuzzi. We also ate four times at the on-site restaurant, Bistro West. Even our picky-eater grandson gave it a thumbs-up. The best thing about the West Inn is the service. Everyone on staff is friendly and helpful. They seem to want their guests to have an enjoyable stay.

Room Tip: Our room on the third floor faced the pool and trains did go by but we only heard them during the da...
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  • Stayed November 2014, traveled with family

Perfect for family vacationers

My family just got back from a stay at the West Inn and loved it! They did a great job shuttling us to Legoland and providing a good solid breakfast buffet with bacon and eggs each morning. The room was immaculate and lived up to a really high standard. If you have kids, they have step stools in the bathroom and milk and cookies at night. The restaurant has kids meals and delicious appetizers and had a 50% off all wine bottles on Mon nights. There is also a gas station on site that has great snacks. Visit Kings Fish house for a great dinner out which is across from the outlet mall and about a mile away. Perfect time in Carlsbad!

  • Stayed November 2014

Perfect for business or personal

My husband and I own a local Carlsbad business and have used the West many times for out of town guests as well as personally when we need to stay close to the office. They are pet friendly which sometimes scares me, however, the rooms are always clean and fresh when we arrive.

The staff is friendly and helpful and the beds are super comfortable.

Their daily breakfast is perfect. When you travel, breakfast can add up quickly, and their hot breakfast is the perfect start to the day.

If you are in the mood, they have a first rate Steak House right in the parking lot, or a more casual Bistro that is in the parking lot - both owned by West - and both very good.

I always recommend the West!

Room Tip: Pet friendly. Ask for a room on the lower level if you have a pet so you can get outside quickly...
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  • Stayed October 2014, traveled on business

Thanksgiving Soccer Weekend

A few days before our arrival, I received a phone call from a Hotel representative checking to confirm my reservation and to see if I Had any special request, extra towels, high floor, extra blankets, and early check-in. All request were met except for the early check-in. Had to wait 45 min. This Hotel is very nice and clean. The front desk staff, cleaning staff and breakfast staff all very nice and helpful. After a long day on the soccer field, it was nice to have the DVD player to relax and watch movies. We had a DKS, with turn down service Awesome! The breakfast area is small, fake eggs,pets are my only dislikes. A few blocks away, there is an outlet mall, restaurants, Costco and beach.

Room Tip: High floor, walk-in shower, a room away from train tracks.
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  • Stayed November 2014, traveled with family

Peaceful hotel with outstanding service

I rely heavily on reviews to book hotel rooms in unknown areas. I am happy to say that the hotel definitely lived up to the great reviews! 

We were staying at a popular themed kiddie hotel just one mile down the road but they didn't have any availability for the weekend so we needed to find a nearby hotel. Enter West Inn and Suits. They came to the themed hotel and picked up our luggage even before we were able to check in to the hotel. Then later that day (at check in time) they came back to the theme park and picked up my children and I and took us to the hotel. Their shuttle driver was so courteous and pleasant to us after a long day of being at the park. She made us feel welcome, gave us dinner ideas, and told the kids about the milk and cookies being served in the lobby in the evening. 

The hotel itself was such a nice place with fun Halloween themed details that my kids enjoyed. It was quiet, clean, and the staff was very helpful. The shuttle service to the nearby beach with the complimentary beach towels, toys, and umbrella was such a nice touch. Those are things we couldn't even think about packing and it was nice to not have to rush out and purchase them! After spending days at a theme park hotel and spending money on every little thing, it was quite refreshing to have those little "extras" thrown into our room deal and made the hotel seem more like a boutique. 

We enjoyed our stay at the West Inn and would stay here over the themed hotel any day!

  • Stayed October 2014

A Perfect Stay

Not on the beach but close enough. Not in the town but close enough. Near the train tracks but quiet and peaceful. This is a rare family friendly, pet friendly and totally everyone friendly place to stay. My husband, I and small dog loved it. The room was set up with dog bed, dog bowls and dog treats. There is a dog park and dog walking area bordering the grounds. The plantings are beautiful. The breakfast area is fabulous. The rooms are perfectly comfortable and large. There are two top rated restaurants on the property.. The pool is heated. The hot tub is perfect. There is a shuttle to the beach and town. There is nothing lacking in this lovely inn. We loved it!

  • Stayed November 2014, traveled with family

Very Convenient and Nice

Took my mother to see her sister in nearby Oceanside and decided to stay overnight at this hotel. So conveniently located, right next to the freeway exit and although it is also by railroad tracks you hear almost nothing. Nice pool and jacuzzi and delicious full free breakfast - you can't beat it for the price! If you have the chance, eat at Bistro West. We had a wonderful burger (meat actually takes good and cooked perfectly) and Mom had a Reuben. Both sandwiches were well made with real swiss cheese. The service was impeccable! Next time we visit we'd like to try their steak and seafood restaurant which has great reviews.

  • Stayed November 2014, traveled with family

Absolutely Terrific!

This was our first visit to West Inn & Suites in Carlsbad. From the moment we arrived we knew our time here would be special. First, the lobby area is spacious and beautifully maintained. Our room was equally spacious and the bathroom was enormous. All amenities were provided and replenished. A full breakfast is served daily. The selections were many though I think the addition of cut fruit would be appreciated especially for all the families with young children that were staying at the inn. The fact that the location has both casual as well as formal dinning facilities is a plus. The parking was ample. The most important thing I want to stress is the absolutely professional and friendly service the entire staff at the inn provided. The inn is minutes away from Legoland, beach and also not too far from San Diego Safari Park. I will definitely recommend this inn to friends and family going down to Carlsbad, CA.

Stayed October 2014, traveled with family

Awesome hotel!

I am a very picky hotel guest, but this place exceeded all my expectations. It's a very cute, quiet, clean and thoughtful hotel, with comfortable large rooms, exceptionally friendly staff, and a full complimentary breakfast every day. There is a pool on site, and the hotel includes complimentary poolside fruit infused water, water toys, floaties for little ones, and even water diapers for babies. Amazing! I would absolutely stay here again, and highly recommend it.

  • Stayed October 2014, traveled with family

Most hospitable

This hotel is by far, very clean, beautiful smell throughout hotel, all staff are exceptionally nice, helpful and very hospitable and accommodating! The beds are amazingly comfortable! Always enjoy staying here and their two restaurants on the property are exceptional also! ❤️

  • Stayed September 2014, traveled on business

One of the best hotels we have ever stayed at

We stayed here while visiting LegoLand, the San Diego Zoo and Balboa Park. This hotel was wonderful. Last year we stayed at the LegoLand hotel and West was so much better. The rooms are large. There were six of us and we had a small suite. There were 2 king size beds and a sofa bed and plenty of room. The breakfast was wonderful and they serve milk and cookies every night. The staff is so friendly. We will definitely stay here again. Only 5 minutes to LegoLand and only about 40 minutes to the Zoo.

  • Stayed October 2014, traveled with family

Simply Excellent

Just flat out great from the moment of check in. People often say what distinguishes are the small touches and attention to detail and this place delivers. Very friendly gals at check in (Shawanda and Amber) and then get to our room and find a handwritten note from the property GM welcoming me and thanking me for my stay. What class. Then, about an hour after checking in right outside our door was a high end wine reception that is INCLUDED in the cost of the room. The GM (I believe her name was Linda) was pouring the wines herself and chatting with guests. The wines were excellent quality and there were half a dozen choices of top shelf wines to choose from.

For dinner we went to the West Bistro and thought it was terrific in ambiance and food. When we come back there were free cookies and milk in the lobby! Delicious chocolate chip I might add! Bed was super comfy and the room was spacious and clean as a whistle. What a gem and kudos to those putting so much heart and soul into this place--we can't wait to come back. Ryan & Daniela

  • Stayed October 2014, traveled on business

Very Nice Hotel

My stay at the West Inn Suites in Carlsbad was very nice. It's a lovely upscale hotel with very comfortable rooms. I found the prices to be a little on the high side but did enjoy my stay. It's a short jog to the beach so I was able to get my workout in daily while staying here. There is a nice big outdoor pool that I did use as well as a fitness center within the hotel but why jog on a treadmill when the oceanfront is just down the street. Lots of kids at this hotel due to its close proximity to Legoland but our room was thankfully quiet.

  • Stayed November 2013

I love this hotel.

Once again, the Westin Suites did not disappoint me. Great price! No parking charge. No resort fee. Beautiful rooms ( stay in the middle of hotel facing west). Nice hot breakfast. Close to the ocean- they have a shuttle van that will take you there. Good size pool - 82 degrees. Customer service A+. The staff is so friendly.
They want to make sure you are enjoying your stay. My mother barfed in the lobby. They treated us like they cared about us. Wet towel, barf bag, the manager offered to wash her clothes, help us walk back to the room...such caring people work here. The breakfast staff have smiles and are willing to help you in anyway. I forgot to put out the sign to service my room...the gentleman, after the maids went home, was so kind. The registration staff are always asking if they can help in anyway..just pleasant people. I could have stayed other places but you do not find service like this everywhere. This is a wonderful hotel and I will always stay here when in this area.

Stayed September 2014, traveled with family

My home away from home!

I can't say enough great things about this hotel. They really bend over backwards to make you feel at home. I had the pleasure of living there for 2 weeks with my son while we were on transition to move out of the country. This establishment went above and beyond....loaning beach chairs, coolers, towels.....a paper shredder....DVDs for my little one...no request was denied. The room service was to die for, they even had salmon on the kids menu!! The rooms were so clean, and the carpet was immaculate and CLEAN. Usually a family hotel with a pool near the beach has such nasty carpet you need to wear shoes in the room, not this place!! I highly recommend this over any hotel in the area. You won't be sorry!

  • Stayed August 2014, traveled with family

Best Legoland Hotel

This hotel is right down the street from Legiland. The staff and rooms are impeccable. Couldn't be happier with my choice to stay here. It really is a beautiful hotel. And at half the price of the legoland hotel

Top Notch

I love this hotel! The staff here is beyond courteous and friendly. They go out of their way to make you feel welcome. The decor throughout the the hotel and the rooms is beautiful. My husband was traveling for business, and I decided to join him for his two night stay. I found this hotel which was only a few miles from where he would be working. They were offering a phenomenal deal called "Endless Summer". With this package you get a two-night stay in a King Suite for $299.00 which includes the full buffet breakfast. While making my reservation, I spoke with Emily and asked for an upper or 3rd floor room. She said she would be working the day of our check in and would definitely do her best to fulfill my request. Upon arrival, we had 3rd floor Suite reserved; one at the end of the hallway overlooking the pool which was perfect. Thank you Emily! Another wonderful staff member is Stephanie who checked us in to our room. She could not have been nicer. I also chatted with her the day we checked out, and she was a lot of fun to talk with, not to mention very informative about the Carlsbad area. Our Suite was beautiful and just the perfect set up to be able to enjoy a separate sitting room with a couch, chair and desk apart from the bedroom area. There was a refrigerator and microwave in the Suite which we found very convenient. The sheets were luxurious and so soft, and the bed was very comfortable. I think that this hotel must have excellent insulation because our room was very near the freeway, but we did not hear any traffic. There are lovely touches throughout the hotel ... a complimentary wine or beer pour in the early evening, cookies and milk at night, coffee and tea served all day and night, towels provided at the pool for guest's convenience, and water provided poolside while enjoying the pool and patio. My husband has since been required to return to Carlsbad twice more on business, and I didn't hesitate to make reservations for him both times at the West Inn & Suites. This place is truly top notch!

Room Tip: We loved the 3rd floor overlooking the pool!

Stayed September 2014, traveled on business

Great place to stay

Absolutely terrific place to stay. Rooms are great, service is exceptional .staff here could not be any more obliging. Buffet breakfast is great value for money, lemonade by the pool a nice touch and milk and cookies on offer at the end of each day. Would highly recommend. Great base for Lego land - 5 mins by shuttle from hotel. Shuttle bus takes you to Legoland, beaches and other places. They will even pack umbrellas, sand toys, beach chairs for you. A great welcome to So Cal. Can't speak highly enough of the staff.

  • Stayed September 2014, traveled with family

More than Expected

Emily, a front desk clerk was above and beyond courteous and gave us amazing and professional service. She surpassed my expectations. I would highly recommend staying here. Not only was Emily very professional and gave us excellent service but the hotel was very clean and had great amenities. I would definitively stay here again.

The Best - Especially the customer service

We have never had better service from a hotel than a West Inn and Suites in Carlsbad, Ca. Never.

And we have been travelling for a long while - we were in Carlsbad when our daughter was about ready to deliver her second child.

The front desk person (stephanie) actually came next door to the restaurant we were eating in to help with an issue we were having. Incredible.

The staff called us when it appeared to the cleaning crews that we had left (we left the hotel at 0400 when our daughter went into labor so we took the luggage). They kept the room open for us since we were unsure if we would need it for the next night.

All were friendly, courteous, and helpful. Significantly better customer service than any other hotel we have been in.

the hotel is near the beach, great for business travellers, a beautiful hotel with nice room and amenities.

Frankly this is our number one hotel. We loved it and the staff. We will return.

  • Stayed September 2014, traveled with family

Great Place To Stay

We stayed here because we were having a LEGOLAND weekend with our 6 year old daughter, so funny she couldn't wait to leave LEGOLAND and go swimming in the hotel pool she even elected not to go to the attractions the next day and just swim in the pool instead- they have water toys and life jackets - she had a blast playing with what was available- next time we may save some money and just spend the weekend at the hotel :)

Room Tip: “We got the deluxe king which was plenty of room for hubby daughter and I- it was a fun sleep over event!”
  • Stayed August 2014, traveled with family

Great Stay

This place was perfect for a semi-staycation two day trip to Legoland with a family of four. 

Positives: 
• Family, kid friendly place
• Staff is very friendly and goes out of the way to help. Don’t want to understate this, the staff went above and beyond on several instances 
• Do a lot of little things right e.g. free parking, no resort fee, complimentary breakfast, games and movies to check out, chairs and body boards for the beach, turndown service, cookies at night and more
• Very clean, up to date rooms
• 5 minutes to Legoland
• Great value

If you’re looking for a resort with a lazy river, kids club, golf course, bar, resort fees and parking charges this is not the place for you. We weren’t and they were perfect for what we needed.

  • Stayed September 2014, traveled with family

Great Accommodations

Best value for all the amenities! Pristine grounds, suite was more than comfy and the staff made us feel like royalty! Everything we needed to enjoy a day at the beach was offered free of charge.Definitely going to return for another get-away that I has earned our business!

 

Exceeded Expectations

My 3 sisters and I booked a double king bed suite for our annual summer birthday celebration. We were delightfully surprised with the friendly, competent staff at check in. The hotel was nicely decorated with real orchid arrangements. The rooms were clean and the beds super comfortable. We enjoyed the free 'perks' such as the parking, breakfast, reading room, pool and jacuzzi, and evening turn down service with chocolates. The on site restaurant was fabulous- Zagat rated and the food, wine, and bar couldn't have been better! Despite the hotel being pet and kid friendly, our room was quiet. We were granted a one hour complimentary extended check out. My sister discovered her tires had low air pressure & the engineer was called to assist her with that repair. We couldn't have been treated any better- the service was personalized and professional.

  • Stayed August 2014, traveled with family

Lovely Boutique Hotel

My family and I stayed in a double King suite for one night while visiting Legoland and we LOVED it. The hotel is smaller and the grounds are very well manicured. The staff was very friendly and helpful from the time we arrived. The hotel is really clean and we loved our room. We're a family of 4, with 5 and 8 year old boys. So, we love finding the right size beds for us to be comfortable. We're usually happy with 2 queen beds, but 2 KINGS?? Awesome Sauce!!!!! The best part was the cookies and milk turndown.....that's our kind of turn down. 

The pool is kind of small, but the hotel isn't huge. Lastly, the staff was very friendly and helpful from arrival until departure. West Inn & Suites is definitely going on my short list of places to stay in Carlsbad.

Stayed March 2014, traveled with family

Great Place To Stay!

 hate to be redundant,but my review is going to sound just like a lot of the others,because, this place is GREAT! ALL and I mean ALL of the staff is very friendly,helpful and seem to enjoy there job. Customer service is top notch. The hotel itself is fantastic,with a beachy,island flair,without going overboard. Have stayed at other property's in Carlsbad before,but when I go back,we are staying at the West Inn!

  • Stayed July 2014, traveled as a couple

Enjoyed Our Stay Here

Stayed here for my wife's milestone birthday celebration with kids and immediate family. Staff was professional and very friendly! Always fulfilled our needs. Free shuttle to anywhere within 5mi radius of hotel was always on time for pickup and return! They also provided complimentary crib and pack and play for our room, and baby car seats for infants and toddlers (which they setup for families in advance). So many complimentary amenities that would've been extra at other hotels. West Inn Cafe had AMAZING food. Although a little on the pricey side for families, the quality was outstanding! We loved this hotel, and will definitely book here again! Awesome job West Inn & Suites!

  • Stayed August 2014, traveled with family

Can't Go Wrong

A wedding in Oceanside brought us to San Diego - I was having trouble locating a suitable (location and price) hotel to stay in....stumbled across West Inn & Suites here on TripAdvisor - and, based on reviews I picked it...normally i wouldn't dare go with something i'd never heard of - but i figured i'd give it a shot - what a great decision!!! The staff was some of the friendliest i have encountered....The Front Desk folks were always greeting us with smiles and offering assistance and so much information.
They have thought of everything - how great it was to go to the front desk and be given beach towels and even beach chairs - Tommy Bahama chairs no less!!! 
The beds were amazingly comfortable....the rooms large enough to move around and not feel cramped....their bath towels are some of the softest i've ever had in a hotel!
Parking was never a problem and the convenience being right off I-5 was a blessing for this out-of-towner. 
Their Bistro had fabulous food - the only downfall there was that it was pretty pricey and they were extremely limited in their beer selection - the service was impeccable.
We made sure everyone at the wedding knew about the place and if we had cause to be back in San Diego we wouldn't hesitate to stay there again.
Traveling only as a couple, we did feel a little out of place - most other guests were families traveling with children...but that didn't bother us.

  • Stayed August 2014, traveled as a couple

Perfect

Trip Advisor helped us find this gem. We were getting away w/o kids/grandkids for the first time. I shared that with the hotel in an email, asking for a quiet room on the top floor. We were greeted with champagne on ice and chocolates upon our arrival. WOW what a start to this perfect getaway. Add to that the incredibly helpful and informative staff all around. The breakfast options were amazing -- eggs, bacon, sausage, potatoes, pancakes (and sugar free syrup), bagels, toast. fruit, oatmeal, and more. The special touches and the family environment made us realize that we need to do this more often so we will be back. thank you West Inn & Suites Carlsbad!

  • Stayed August 2014, traveled as a couple

A Great Surprise

We spent three nights at the West Inn & Suites and were greatly impressed by everything about the hotel. Before we even arrived, the hotel was emailing with us to confirm a rollaway for our room. They also called the day before our arrival to see if there was anything else we needed prior to our stay. Once we arrived, we were greeted by the super friendly staff and checkin was a breeze. Once in our room, the front desk called to see if there was anything else we needed.


The room (executive king,) was a good size and even with the rollaway, did not seem to be overly crowded. The Coaster train runs right along the east side of the property, but was not a negative for us at all. The windows are very thick, and block a lot of the noise. We could still hear the train occasionally during the day, but not at night, so it was not a factor at all for our sleep. The room was very clean and comfortable. We used the fridge and microwave a lot. 

The entire hotel is very clean and well kept. Even the stairwells are really nice. The pool was perfect, and very popular around 6pm. We "rented" a movie from the front desk and got delivery from West Bistro one night. The food was great (much better than your typical room service,) and the movie selection was very current.

The breakfast buffet was good. The weakest point was the eggs, which were somewhat institutional and rubbery. Everything else was good, with good variety. We are gluten free, but there were still plenty of options for us.

One of the best things about the hotel were the beach items that they had for use, for free. We used chairs, an umbrella, boogie boards, a cooler bag, a frisbee and a nerf football. It was absolutely everything we could have possibly needed and was so great to have it be right in the lobby and free of charge.

The only potential negative (other than the eggs,) were the tv and wifi service. But the hotel is very upfront about the poor signals and how it is something they are working hard to improve. But the wifi is free, so that's great.

Overall, the location and amenities were perfect for us and the entire staff was super friendly and helpful. We will stay there again anytime we are in Carlsbad and definitely recommend it to people.

  • Stayed August 2014, traveled with family

Great family-friendly hotel

We recently stayed at the West Inn and Suites in Carlsbad for a family wedding. The hotel is clean, updated and the staff are very friendly and helpful. The beds were very comfortable and we would highly recommend this hotel if you want to stay in Carlsbad near the beach. The beach is about a 5 minute drive from the hotel. The hotel provides free parking and a free shuttle that will take you anywhere within 7 miles of the hotel. The morning breakfast had a good selection and was a little different every day. Coffee, tea and fruit were available all day long. We will definitely be back.

Stayed July 2014, traveled with family

Spoiled Us Rotten!

I love, love, love this hotel! The customer service is top notch and the services they provide is amazing! My family and I stayed in Carlsbad for a week - we did the beach and Legoland thing. West Inn is minutes away from beaches and less than 10 minutes away from Legoland. They offer free shuttle service (within a 5 mile radius); hence, the free ride to Legoland and guests can borrow beach stuff (umbrellas, beach chairs, boogie boards, sand pails, etc). The facilities are clean, the free breakfast is delicious, my daughters looked forward to an evening treat of cookies and milk from 8pm-9pm, and Josh was a great concierge! 

There is one issue I did have though, Wifi is not so great. If you are planning on working from your room, you'll probably just get frustrated that Wifi is not working well. West Inn does have a business center but brought my laptop just so I can do all my internet stuff in the room.

Stayed July 2014, traveled with family

Fantastic!!

We stayed here with our two children- they both have allergies and the staff was very accommodating as per our request for a pet free room. This property is beautiful and great location too! The housekeeping staff and the girls at the front desk are so friendly. The property is kept immaculate and the customer service is top notch ! We have stayed at many hotels in this area and this is the best! We loved the breakfast and especially the cookies and milk in the evening for the kiddos! Not usually too impressed with many hotel restaurants but the Bistro at happy hour is Awesome!! Thanks Again!!

Stayed July 2014

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