Guest Reviews

Reviews of West Inn & Suites - Carlsbad CA

At West, we seek feedback to improve continuously through guest comment surveys and on our website. Know that we are especially proud of our TripAdvisor reviews and cherish our Travelers Choice Award. We can say with confidence and integrity that these reviews are not solicited or requested yet come from the heart of our leisure and corporate guests. At West, your stay is personal and we are especially honored to serve our corporate/business travelers as well as families, pets and couples here for romance.

Enjoy what our past guests of West Inn & Suites in Carlsbad, CA have to say about their experience with us.

From search, to reservation, to walking in the door...it has everything!

I work for an airline so we've been lucky enough to travel a little more than the average. To that point, we seem to be experts at planning last minute trips. In this instance, the second we found the West-Inn hotel in the search function of a website we use often, we really wanted to be there. We have a young-one and the description and the reviews all confirmed this was a family friendly hotel. We called to make the reservation just a few days before our trip was to start and, unfortunately, they had just (merely minutes before) sold the last room they had on Saturday which was right in the middle of our trip and it wasn't going to work as well if we had to find someplace else. It was then, that the front desk (not an 800 reservation hotline in a random city elsewhere) recommended going on a waitlist or standby. As an airline employee, we're used to standby and we really hoped it would come together. AND IT DID. IN a funny quirk, another agent from the hotel called to ask us if we needed anything special or anything to make our stay better...at this time, we didn't know we had the reservation. AFter an awkward exchange of "...wait a minute...are you saying we got the hotel!!?" we both laughed and then I realized, No one's ever called to ask about what we needed from the hotel??? From that point on, this hotel, instantly, stood out above nearly all the other hotels we've ever visited. You'd expect that kind of service from a major chain that's wanting to woo your business, but this hotel - from start to finish - gave more of a mom-and-pop or family hotel-feel with a wonderful and brand new appearance. The staff - every one of them - was pleasant all the time, the cleaning staff were friendly and conversive, the breakfasts were MUCH MUCH better than any continental breakfast I've ever had. Don't get me wrong....don't expect a chef at every table making the perfect DEnver omelet for everyone, but they were the basics with a homemade feel. The staff was attentive, informative, well-prepared and accommodating. FAmily friendly (NOTE: and PET friendly) is an understatement. We asked to go to the beach and get maybe some blankets and a few beach toys for our little one... We got two backpack lounge chairs that were awesome! We're actually looking to buy some for home, we liked them so much. We also were given a beach umbrealla, a boogie board, and a bucket full of beach toys! we didn't need anything else! They provided a free shuttle to/from LegoLand which was a real time/money saver. PARKing at LL costs at least $15/day which saved us 30 bucks over 2 days. Nice van and they provide booster seats for those that need them...who does that!!? FIRst time I'd seen that. The pool was nice and the hottub was huge and a great conversation place for the adults. The complex was confusing at first. There's a Bistro West - High casual dining. A Steak/Seafood West - borderline black-tie...NOTE: They don't have a kids menu. And they have a GAS Station/Mini-Mart as well. You've got everything...a little weird with the gas station, but it all worked and provided a consistent style and cleanliness (impeccable) throughout. The rooms were spacious with two major sections (King Suite). ONe side, normal sized King bedroom. ONe side full size sitting area with couch, desk, sitting chair, large dorm fridge and sink and the couch was a pullout bed. Each section had a 40+" TV WITH a DVD player (2 TVs in one Room!) and additional SVideo and RCA hookups. You could basically hook-up any video device you bring with you AND they have a giant list of DVDs to just borrow...no fee...and it was full of recent selections. The bathroom didn't have a tub, but it didn't have to. The Shower was MASSIVE and well done. The bathroom wasn't large, but, the one sink vanity had room for two side-by-side and more towels than I've ever been provided in a hotel room! We put the Do Not Disturb sign out a couple of days, but they still left us sundries and additional amenities in a large wicker basket by our door each time. To summize: We Loved THis hotel...for everything from the amenities, the above and beyond service, the preparedness, the restaurant (BistroWest...we didn't go to the seafood/steak place, but it looked awesome and very well-attended) the location to the beach, the free hotel parking and free shuttle, the informative, attentive and caring staff and the breakfasts we looked forward to every day (another cost savings)! To the management and staff we commend you on your service and attention to detail. THAnk you, thank you, Thank you for making our stay uneventful, pleasant and a memory worth sharing. I don't think there was a loyalty program here, but we didn't need one...everyone in this hotel complex made everyone feel special and at home! Well done West-Inn...well done!

Stayed April 2015

Best family hotel we have ever stayed in

Our family loved this hotel. From the family feel to the spacious suites we had more than enough space for the 5 of us and great service. The pool was great, the breakfast good and the cookies and milk every night was a highlight for our children. We were there 7 nights and used the guest laundry which was also great. The DVD library was great for the kids as well. The staff went out of their way to provide excellent service. One day we accidentally locked our keys in our rental car and one of the front desk agents went out of her way to help us, call help and got our keys back at no charge.
Thanks to all who made our stay memorable. We hope to come back again soon.

Stayed March 2015

Legoland trip 2015

I love this hotel. The staff are amazing. We took the shuttle to Legoland, and they met were so accommodating. Later they took us to the beach and back, they gave us chairs, towels, and toys for the beach. The rooms are awesome, and the most comfortable beds. Cookies and milk in the evening! Plenty of room to sit and eat or play games. I wish we were staying more than one night. Our whole family agreed that we must come back. This is one of the best hotel experiences I have ever had. Bravo to the wonderful staff!

Stayed March 2015

Exceptional and friendly service by all staff.

Everyone was very welcoming and friendly and went above and beyond in everything that they did. They provided rides to attractions in Carlsbad and supplied everything we needed for a day at the beach , including umbrellas, chairs and sand toys! All free of charge!

Stayed March 2015

Fantastic & friendly

From the minute we arrived to the time we checked out everyone in the hotel was incredibly friendly and service was truly excellent. I was also struck by how impeccably clean the hotel was everywhere. The room was very nice and the bed was very comfortable to sleep in. Everything looked nearly new or in excellent condition. One example of the excellent service: my young son loves bacon for breakfast and was slightly disappointed when they didn't have it. Marisela in the dining room noticed this and made a special order of bacon for him! The shuttle service to nearby Legoland is extremely convenient. Microwave and refrigerator in the room is a plus. All in all, we highly recommend this place for anyone staying in Carlsbad and we will definitely be returning!!

Stayed February 2015

Above and beyond service!

This hotel truly lived up to the reviews from TripAdvisor. They go above and beyond to take care of their guests. From the moment we checked in, Elizabeth was great! She was very patient and just nice! Amanda was great too as our driver and front desk. They do it all!

Stayed February 2015

Delivered on review.

My family was completely satisfied. Our purpose was to go to Legoland and see family that live in San Diego. I chose the West Inn & Suites based on the reviews of families that have taken the time to write a review. Now I can see why. The staff, accomodations, grounds, and location for our visit was spot on. Could not have chosen a better place to stay in my history of travel to Southern California. There was not one staff team member that I came across that was not helpful or friendly. We booked a two king bed suite for 3 adults and one child. Plenty of room for all of us. The pool was fantastic, parking great, the breakfast good, and location to where we wanted to go was fantastic. They have a wonderful shuttle service which we utilized to go to Legoland. No hidden fee's or charges. Corey Volk [Front Office Manager] is even mailing me back my favorite pillow I left in the room.

Stayed February 2015

Hidden Gem!

If you're planing to visit the San Diego/Carlsbad area (especially with children) this is the place to stay. The customer service here is by far the best I have ever had and this includes stays I've had at some of the world's most prestigious and renowned hotels. The front desk staff literally treat each guest as if you were the only ones here (special thanks to Amanda, Shireena and Emily). The hotel itself is quaint not flashy, but it is extremely clean and well kept. We were traveling with our kids and booked a king deluxe room connected to a double king room. More than enough room for us all. Lovely breakfast is included every morning along with milk and warm cookies every night. The housekeeping leaves a basket full of clean towels and replenishments for the bathroom in a tidy little basket outside the door in the event you do not wish to have services in the room. Complimentary shuttle service to/from Legoland was a bonus for us to avoid the crazy lines of cars and parking fee for the park. A short walk or drive to the beautiful beaches of Carlsbad/Oceanside, the hotel even provides beach chairs and other beach necessities. Close enough to see all the sights of San Diego as well. Wifi is included as well and worked well for all 5 in our family even by the pool. Will definitely stay here again!

Stayed February 2015

Impressive

This hotel has one of the highest rankings in Carlsbad on TripAdvisor and it's easy to see why. This has to be just about the friendliest little hotels we've stayed in anywhere. We arrived at 9:30am not expecting to be able to check in, but sure enough, a room was ready on arrival. We had a double king suite, meaning in addition to having two king beds, it also had a sofa bed - Perfect for our family of 6. We traveled with another family of 6 who had the same type room.The room was very clean and beds super comfortable. There was refrigerator and microwave in the room, and two TVs, one in the bedroom area and one in the "living" area. The hotel is near the freeway, but you could not hear it from the room when the windows were closed.

One thing that makes this hotel so different from the upscale chain hotels in its category: the lack of nickel-and-diming. No resort fees, no parking fees, no wi-fi fees, free breakfast, etc. Even the bottles of water in the room were free. The only caveat: the wi-fi worked only intermittently, but I understand they are working on this. Also, the hotel is not really walking distance to much, but there is a free shuttle that will take you around Carlsbad. There are also two restaurants that we didn't get to try, but did seem pretty popular with the locals. The free breakfast was decent, and the pool area was quiet and nice. The pool is good sized, with a large spa, and they also provide lifejackets and inflatables for kids.

We really enjoyed staying here, and especially the friendliness of the staff. We'll be back!

Stayed February 2015

Top Notch Customer service

My wife and I stayed here for 4 nights recently and am still amazed at the service we receive here every time we visit. I travel quite often and I still have yet to have stayed at a property with better staff. They were in process of upgrading the landscaping and exterior of the facility and because of the noise etc. while we were at the pool we were twice given free lunches at the Bistro. A nice touch and something that was not expected.
Rooms are always nice, beds comfortable and a well maintained facility.

Stayed February 2015

Home away from home

My family and I spent about 5 days at this hotel and loved every minute of it. The service was amazing. Each member of the staff was kind and caring. The rooms were big and comfortable. We highly recommend it. Can't wait to go back.

Stayed January 2015

Perfect for business or personal

My husband and I own a local Carlsbad business and have used the West many times for out of town guests as well as personally when we need to stay close to the office. They are pet friendly which sometimes scares me, however, the rooms are always clean and fresh when we arrive.

The staff is friendly and helpful and the beds are super comfortable.

Their daily breakfast is perfect. When you travel, breakfast can add up quickly, and their hot breakfast is the perfect start to the day.

If you are in the mood, they have a first rate Steak House right in the parking lot, or a more casual Bistro that is in the parking lot - both owned by West - and both very good.

I always recommend the West!

Reviewed December 2014

Perfect hotel for the family!

We stayed here over Thanksgiving with 4 of our kids. The double king suite was a perfect fit for the 6 of us (with the pullout bed). The room was immaculate and the beds were very comfortable. The complimentary breakfast each morning was delicious. We enjoyed the pool and the exercise room each day. My family's favorite part of this hotel, however, was the free cookies and milk each evening!! We were central to the soccer fields for my both of my kids and close to the beach. We will definitely stay here again in the future!

Stayed November 2014

Perfect Location for Exploring the San Diego Area

We originally booked the West Inn and Suites because of the great reviews it has on Trip Advisor and because it offers shuttle service to and from Legoland which is about five minutes away. The hotel did not disappoint. We stayed six nights and used the hotel as a base for traveling to various San Diego attractions. The hotel breakfast was great with a variety of both hot and cold offerings. The hotel pool was clean and well-maintained with plenty of towels and a nice jacuzzi. We also ate four times at the on-site restaurant, Bistro West. Even our picky-eater grandson gave it a thumbs-up. The best thing about the West Inn is the service. Everyone on staff is friendly and helpful. They seem to want their guests to have an enjoyable stay.

Stayed November 2014

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  • "From search, to reservation, to..."

    I work for an airline so we've been lucky enough to travel a...

    Apr 02,2015Trip Advisor

    View More
  • "Best family hotel we have ever ..."

    Our family loved this hotel. From the family feel to the spa...

    Apr 02,2015Trip Advisor

    View More
  • "Legoland trip 2015"

    I love this hotel. The staff are amazing. We took the shuttl...

    Apr 02,2015Trip Advisor

    View More
  • "Exceptio..."

    Everyone was very welcoming and friendly and went above and ...

    Apr 02,2015Trip Advisor

    View More
  • "Fantastic & friendly"

    From the minute we arrived to the time we checked out everyo...

    Mar 02,2015Trip Advisor

    View More
  • "Above and beyond service!"

    This hotel truly lived up to the reviews from TripAdvisor. T...

    Mar 02,2015Trip Advisor

    View More
  • "Delivered on review."

    My family was completely satisfied. Our purpose was to go to...

    Mar 02,2015Trip Advisor

    View More
  • "Hidden G..."

    If you're planing to visit the San Diego/Carlsbad area (espe...

    Feb 17,2015Trip Advisor

    View More
  • "Impressi..."

    This hotel has one of the highest rankings in Carlsbad on Tr...

    Feb 17,2015Trip Advisor

    View More
  • "Top Notc..."

    My wife and I stayed here for 4 nights recently and am still...

    Feb 17,2015Trip Advisor

    View More
  • "Home awa..."

    My family and I spent about 5 days at this hotel and loved e...

    Feb 17,2015Trip Advisor

    View More
  • "Perfect ..."

    My husband and I own a local Carlsbad business and have used...

    Feb 17,2015Trip Advisor

    View More
  • "Perfect ..."

    We stayed here over Thanksgiving with 4 of our kids. The dou...

    Feb 17,2015Trip Advisor

    View More
  • "Perfect ..."

    We originally booked the West Inn and Suites because of the ...

    Feb 17,2015Trip Advisor

    View More

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