Guest Reviews

Reviews of West Inn & Suites - Carlsbad CA

At West, we seek feedback to improve continuously through guest comment surveys and on our website. Know that we are especially proud of our TripAdvisor reviews and cherish our Travelers Choice Award. We can say with confidence and integrity that these reviews are not solicited or requested yet come from the heart of our leisure and corporate guests. At West, your stay is personal and we are especially honored to serve our corporate/business travelers as well as families, pets and couples here for romance.

Enjoy what our past guests of West Inn & Suites in Carlsbad, CA have to say about their experience with us.

Believe the reviews this place is EXCELLENT

Had a business meeting nearby and decided to stay at West Inn & Suites. It was easy to get to, parking was uncomplicated, the lobby and the staff were excellent, room was wonderfully designed and quiet, pool was heated and hot tub was great. Keep in mind this is right off of the freeway so the pool is quite noisy, but that's to be expected. Breakfast was excellent. If I had one thing to nitpick is that I like stronger coffee, other than that - PERFECT stay.

Stayed January 2017

Half Marathon stay- great hospitality

So I was here for the Carlsbad Half and it was a great spot. The lovely lady that drove the shuttle was also the one who welcomed me to the hotel. She was very kind. They provided drop off service and pick up at the start and finish line. It was soooo nice to not have to worry about driving in traffic and parking. I would definitely stay here again for the race hands down.

The hotel is also walking distance (about 5-10 min) from the cliffs and beach. From there you can walk about 2.5 mi to Carlsbad village if you're up for it. The restaurant seemed too $$ for me but there is easy driving access to the outlets (same exit) and associated eateries. Blaze pizza and Rubios are easy and cheap! The breakfast on offer at the hotel is free and hot! French toast casserole and bacon were bomb!

Stayed January 2017

Surprise Hotel Stay

My wife and I annually drive to Carlsbad on New Years eve to stay overnight to attend a family gathering on New Year's day. Our hotel that we usually stay at was booked so after reading reviews on your website we decided to stay at the West Inn. What a surprise to find that what all the reviews we had read were true. The place was clean throughout the hotel, our room was clean and spacious. Great beds, excellent breakfast, two excellent restaurants and the staff was gracious and accommodating for any of our requests for service. We will be back next year.

Stayed January 2017

Pleasant Modern Hotel

Conveniently located, good breakfast, spacious rooms, dining areas and lobby. Great value. Will be back. Great restaurant choices right next door. Several shopping centers and fast food restaurants nearby. Less than 5 minutes to the beach.

Stayed January 2017

Great stay

The hotel was clean and friendly, shuttle service was excellent as well as the breakfast. My 3 year old look forward to the cookies and milk each night which was a nice treat for him. I would go back to this hotel.

Stayed January 2017

West Inn is our new go-to for Carlsbad

Could not have been happier! Excellent...a step up from a Hampton and more reasonably priced. Even closer to the beach. Has an associated restaurant/bar a few steps away from the front entry and an upscale convenience store with gas just across the lot. I would classify everything as upscale. Coffee is good, too.

Stayed December 2016

Great Stay

This hotel is the nicest I have ever stayed at. Great staff, really comfortable rooms and not far from anything in Carlsbad. Our child had his 6th birthday and the hotel was nice enough to bring balloons to our room and a card signed by the employees. Classy and the only hotel we will stay at while in Carlsbad or San Diego. I would give this place 6 stars!!

Stayed December 2016

Fantastic Stay

My husband, 5 year old son and I stayed here over the New Year's weekend. This is one of the nicest (if not the nicest) hotel we have stayed in. The first night we arrived, we enjoyed dinner at the Bistro West. It was a limited menu due to the holiday, however, it was very good. We had an Executive King room which was a nice size and the bathroom was very large. We used the shuttle service to and from the park which was very nice and they provided a booster for our son which was great. Also, the drop off and pick up is close to the LEGOLAND entrance.

They provide a good variety of breakfast foods and drinks and the food is very good as well as milk and cookies in the evening. They have a lot of seating so we were always able to sit down and enjoy breakfast in the dining area.

The front desk staff were great. Everyone that we spoke with during our stay was so friendly. They really went above and beyond our expectation with an issue we had with family arriving (not an issue on their part). We appreciate all that they did for us! Our son loved the dog, Kairo, that was with the front desk staff.

I have already recommended this hotel to our friends and family and definitely plan on returning.

Stayed December 2016

The best!

We stayed here over Christmas weekend for our Legoland vacation and had a wonderful time. We couldn't have asked for a more beautiful hotel and awesome staff. We stayed in a king suite - the beds were so comfy and we also had a small refrigerator and microwave. The housekeeping staff was so attentive. They left a basket of towels/soaps etc outside our door one day when we left the do not disturb sign out. We all enjoyed the cookies & milk at 8pm which was a nice treat. Breakfast is included with your stay and it was a much more than your standard hotel breakfast. There was always eggs, bacon or sausage, bagels/toast/muffins/cereal, one day there was a French toast casserole, juice/milk/coffee and fruit. They also have two restaurants on site. We ate at the Bistro one night and the food/wait staff was great. There is also a convenience store on the property but just a forewarning, they don't sell alcohol there. There are several stores close by though. Their shuttle will take anywhere you need to go within a 5 mile (I think) radius which was perfect for us - Legoland is less than a 1/2 mile away. What else.....the wifi is strong/free and if you're there in the right night maybe a canine friend will be waiting for you (some of the front desk staff bring their dog to work - we all loved him!). The West Inn & Suites was an exceptional value and you can really tell that the people that work there really take pride in making sure heir guests have a great stay. We would definitely stay here again.

Stayed December 2016

Christmas Stay

Exceptional value, very quiet rooms. Comfortable, with a very attentive staff. Every time we are in San Diego, we stay here. Bistro, and Steakhouse Restaurants are great for cocktails, as well as the food.

Stayed December 2016

It's our home away from home

If this app allowed, I would give the West 10+ stars!

We average 6 weekly stays a year at the West for business and they never disappoint.

Super friendly, professional and always very accommodating service. Rooms are clean and in perfect condition. Much appreciate the complementary breakfast. And of course, the managers cocktail hour during the off-season. Very nice! We truly LOVE the West!!! It's our home away from home.

Stayed December 2016

Clean, Comfortable, Relaxing- West Inn & Suites Has it All

Carlsbad, California is a fun place to visit. Located just north of San Diego, it’s a popular stopover for those visiting Legoland, nearby museums, or the ever- popular and scenic Pacific Ocean beaches. It is also home to some very impressive places of lodging, one of which is the West Inn & Suites.

I stayed at this boutique hotel on a recent Carlsbad beercation and I was quite smitten by this place of lodging right from the beginning. The staff is very friendly and helpful, anxious to make your stay the best it can be and ready to assist with anything. The interior is fancy in a non- pretentious way. The amenities are many and they include a heated pool and spa, fitness center, complementary shuttle service to local attractions, and even a wine/beer social hour plus bedtime cookies and milk. Some of the amenities are expected, but others go beyond the ordinary and it is precisely these extra, added touches that place the West Inn & Suites in a class by itself.

The above qualities would be reason enough to recommend a stay at the West Inn & Suites, but I think what I like best of all is the rooms themselves. They are impressively clean and nothing is out of place. I also like that each room contains either 1 or 2 king size beds. Most hotels offer only queen or full size beds in the rooms, but West Inn & Suites goes the extra mile, offering larger beds than most, providing ample sleeping space for everyone. And the sleeping comfort? Well, it would be difficult to match this. They went out of their way with the choice of mattresses and sheets and many will feel like they are sleeping on their own deluxe mattresses at home. For others, it could very well be even better than home and it’s certainly better than the sleeping experience at most hotels.

So, the amenities are great, the rooms look fantastic, and the sleeping comfort is top notch. Could there be any more? Well in fact, yes. Located right on property are two excellent restaurants- Bistro West and West Steak and Seafood. These two restaurants have their own personality and both are renowned for their quality and excellence. They rate among the best restaurants in the area and they are right here, a simple walk away from your room.

Carlsbad, California is best known for its close distance to top attractions and it was a fine choice of destinations for my beercation in southern California. And as I quickly learned, Carlsbad also has some excellent places of lodging and this hotel ranks among the very best. West Inn & Suites takes the phrase ‘home away from home’ to an entirely new level and it is one of the nicest places I have stayed in a long time.

Stayed November 2016

It's a Keeper in Carlsbad

We needed a place to stay over Thanksgiving and based on location and rate I opted for the West Inn & Suites. I was hoping to find somewhere decent, clean and hopefully no less than mediocre. Didn't know anything about it, had never heard of it but decided to take a chance.... WOW - we hit the jackpot. We are so happy to have found the West Inn & Suites. It's location right off of I-5 makes it easily accessible. There is complimentary parking which is so appreciated as well a complimentary Wi-Fi throughout the property. We had a 2 bedded room which came with 2 King beds - FABULOUS. Usually a 2 bedded room means two double beds and if you are lucky it will be 2 queens. To have 2 King beds was heaven!!!! The beds, pillows, linens were so comfortable and being one that has issues sleeping I was amazed that I slept 10 hours without waking up or having an achey back by the morning. The room is a good size - especially for having 2 king beds in it... Flat screen TV, dual wardrobes for clothing, desk and reading chair. The bathroom has a good size vanity, commode and tub/shower combination. I found it impressive that the hotelier thought to provided towels embroidered with "makeup" on it which was a black towel while the rest of the towels were white. I loved the fact that the white towels were just that - white... no dinginess, no holes, no stains that wouldn't fully come out. The bath towels were soft and showed no signs of being old or worn. Your stay comes with a complimentary hot, buffet breakfast. It was fantastic to have a real breakfast daily with plenty of options outside the hot food. It was so nice to have eggs, bacon or sausage, potatoes or french toast along with the fruit, cereal, bagels/breads, oatmeal, and yogurt options. Hawaiian brewed coffee, hot chocolate and tea for the warm morning drinks and of course juice, water and milk for the cold drinks. The West Inn & Suites covered everything to suit all likes.

The front desk is all smiles and very helpful. The staff was always pleasant and very customer oriented. They recommended things when they could and if they didn't know something they simply stated that. They were candid and frank which I truly appreciate. The staff seems to really enjoy what they do and who the are doing it for. Loved the morning wait staff. Always cheery and attentive without being intrusive. They are such a delightful crew and it was always nice interacting with them. They are a big part of why I will return. The housekeepers were great too... stayed on top of needs and really made sure that your room was in tip-top shape upon your return.

There is a pool and hot tub which guests can enjoy and some did even though in my mind it was way too cold. The hotel also provides shuttle service in and around Carlsbad which is really nice when you are just wanting to run down the road for dinner.

As someone who works in the hospitality industry (meeting & event planner/business owner) I am very particular and very type A about where I stay and what establishments I support. Finding the West Inn & Suites was a huge "W" for my family. This stay exceeded expectations and I will be recommending the West Inn & Suites to family, friends and colleagues.

Stayed November 2016

Comfort and Cleanliness

Had never stayed in this location for business in all my times heading to SD County over the years. It's location close to the beach for exercising and close to Carlsbad Village for dining is outstanding. The on-site Bistro and Restaurant are of high quality. the service is impeccable and the staff friendly and helpful. The pool and hot tub area also great. Exercise room is a little small for such a nice hotel, but it has "enough" equipment and it is kept up nicely.

Stayed November 2016

Great place to stay in Carlsbad

Found this on TripAdvisor, and West Inn didn't disappoint. The staff was great and accommodating. Stayed for 3 nights for a family trip to go to Legoland, and this place is just about perfect. Close to the Legoland, and other places in Carlsbad. Everyone from the front desk to housekeeping to the servers at the restaurant were great. Will be coming back.

Stayed November 2016

This will be my go to spot for staying in Carlsbad

The staff is amazing. From the housekeepers to the front desk everybody was extremely polite and helpful. They ad a lot of little details to your stay that make it extra special, like chairs and umbrellas to borrow for your trip to the beach. Best of all they gave us an upfront price without all the hidden "resort" fees. I guess that's why they are number one on trip advisor.

Stayed November 2016

Outstanding!

Stayed here 4 nights for family visit. We needed a dog-friendly hotel and this was the best! The hotel itself is lovely and clean. We stayed in one of the suites and have no complaints. It was exceptionally clean and comfortable. Staff was exceptional... very friendly, always someone available for your needs. Many amenities provided in addition there are two excellent restaurants on the grounds. A class act! Definitely will stay here again!

Stayed November 2016

Great hotel with excellent staff!

I came here after going to LEGOLAND. The staff was incredible and so helpful. I was traveling alone with three kids and they could not have been more accommodating. From Salita at the front desk to Carl from facilities. Both went the extra mile for us. The cookies at night were yummy. Great breakfast and the staff never let the buffet run low. Totally worth money and worth skipping loyalty points.

Stayed November 2016

Very relaxing place with great service clean rooms and very helpful staff

Great place to stay close to outlet stores, beach and eateries! We watched game seven of the World Series there with great company from other guests. Very nice breakfast in the mornings along with beer and wine in the evenings. I would highly recommend West Inn & Suites Carlsbad.

Stayed November 2016

This is one of the best places...

This is one of the best places we have ever stayed in. We have been here once before but this time we reserved a 2 king bed room. When we got to hotel I asked for the 2 king bed suite and they were able to accommodate us. I told the front desk we were here to take my son to legoland for his bday. They told us the switch to a different room would take 5 min but that they would leave a little gift for son for his bday (which was unnecessary but really cool). We decided to buy some snacks from their snack bar and they gave us them all for free due to the wait. After 5 min the front desk told us that the rooms AC was really loud so they put us on a different floor in their biggest suite and gave it to us for the cheaper price. The room is amazing. 2 king beds.....and a seperate room for us that has a couch and tv. We will be using that room for a baby to feed at night. The customer service has been amazing so far. Thank you to the staff in particular Sherrina.

Stayed October 2016

Great value

We were in Carlsbad to take our children to Legoland and absolutely fell in love with this quaint beach town and the West Inn Suites was perfect for us. Personally I just loved the the way it is decorated. It is very elegant yet cozy and warm. We had the two king bed suite and it was very very large. It was perfect for our family. The included breakfast was much better than comparable hotels I've experienced. The pool area was was great. The have pool noodles and 'puddle jumper' style floaties for kids. The front desk also has many items you can borrow and take to the beach. They had plenty of parking and we were always able to park close to an entrance. We really liked this location for our short stay. We were very close to restaurants, the beach, and Legoland. Our only disappointment was that we wished we had planned to stay in Carlsbad a few extra days. It is a great beach town. I felt the value of the West Inn was great. After staying there and the amazing service and such a wonderful experience they provided I would have expected to pay much more. When we come back for a longer stay we will definitely stay here again.

Stayed October 2016

Awesome hotel!

We loved staying here. We stayed here last night because we were attending the brick or treat at Legoland. Great, spacious rooms, free shuttle to Legoland, awesome staff, free breakfast, great restaurants nearby. We will definitely be coming back.

Stayed October 2016

Always excellent

Perfect in every way!! Pool is very nice and salt water. They have non-dairy milk! Parking is free. Rooms are large and clean. Refrigerator is provided. Staff is superb in service. Very close to Legoland to come back midday or naps or rest.

Stayed October 2016

Unexpected Luxury!

We stayed here for one night to attend a funeral and were pleasantly surprised by the ambiance and service. It was so convenient having two restaurants and a mini mart right on property. Everything was clean, beautifully decorated and even smelled lovely. We are spoiled and often stay at 5 star hotels so we are usually disappointed when we have to stay at less. The staff was friendly, knowledgeable and went out of their way to provide excellent service.

Stayed October 2016

I can't say enough about this wonderful place!

The room/suite was lovely...could have had a little brighter lighting, but it was OK. But the overall Inn was just fantastic! The breakfast area was very large with a big living room area in the middle of it, which was beautifully decorated. (and the food was great, too!) We were in the area for a family reunion, and hosted a little happy hour after our main event, for a few family members. We gathered in the large patio area and set up wine and appetizers. The staff could not have been more accommodating!! And to top it off, I left some clothing hanging in the closet, which they mailed back to me! Amazing!

Stayed October 2016

Unexpected excellence!

This is a wonderful little "boutique" hotel that is perfect for a short getaway or touring base for north county attractions (e.g., Legoland, beaches, etc.). It has a very open and welcoming lobby adjacent to this is the dining area where breakfast is served. This hotel is kept immaculate by the many courteous and smiling staff, everyone of them that we passed in the hallways and elevators made a point of greeting us with a smile and a hello! I can't recall the last hotel where I could say the same. Our spacious room was well appointed with a cozy sitting area and an extremely comfortable bed. Although it is located next to Interstate 5, the dual glazed double windows (yes, that's 4 panes of glass) shut out virtually all of the traffic noise. Notably scrambled eggs, bacon, hash browns, french toast casserole was served for breakfast which was better than most complimentary breakfasts, my only complaint there was more fresh fruit should be served. It is about a 3/4 mile walk to a sandy beach so most folks will opt to drive but convenient underground and above ground parking is available. My wife and I thoroughly enjoyed our stay and agree that we will be returning.

Stayed October 2016

Great Place and close to so many activities

The West Inn and Suites in Carlsbad is a place that goes above and beyond for its guest. They had a electrical outage when we first arrived and one of the people at the front desk help carry our baggage and put it in our room. We were offered free ice cream and they accommodated us very quickly. We liked this hotel because it offered free shuttle to Lego Land and other place like the Outlet malls. If we had more time we would have checked out the Beach also. We enjoyed the breakfast which offered a variety of options. it is very easy access to the freeway. My husband said the big plus was that we had "2" king size beds in the room. We will keep West Inn & Suites in our books.

October 2016

Great hotel for a Legoland visit

We stayed here for 2 nights on a weekend trip to Legoland with my son, daughter in law and three grandchildren. Great location, just a few miles from the park, with shuttle service. We had two king suite rooms at a AAA rate, very reasonable for a weekend. The family was in a double king suite, and my husband and I are were in a King suite. Both had a separate living room area with a pull out sofa and an extra TV. Everything was perfect. The rooms were large and modern, beds were comfy and customer service was excellent. Only downfall was no bathtub in either room which we had requested for our toddler grandbaby. But a very nice large shower. The full, hot breakfast buffet each morning was fresh and satisfying, including eggs, meat, french toast or pancakes, oatmeal, cold cereal, yogurts, fresh fruits, breads and pastries. Plenty of tables inside and out. The heated pool and spa area is nice and has pool toys and swim vests for the kiddies. They offer a long list of free dvds to watch in the room and set up a nightly cookies and milk bar for the kids (and adults too!) There is an on site steakhouse (fancy, with dress code) and also a bistro/bar, where the family had dinner the first night. Excellent food and drinks although a little pricey and not open very late. Overall, would come again if visiting the area. P.S. It is near a train which you can hear in the distance, but it did not bother us sleeping. They also allow pets with a pet cleaning fee.

Stayed October 2016

Awesomeness abounds

Wow, just wow! We just came back from a vacation and stayed at West Inn & Suites! This was our first time at this hotel, but if we get around to going back to the Carlsbad or San Diego area, this is the hotel we will be coming back to. The biggest star of this wonderful place are the staff. They were all so friendly and accommodating and made us feel so welcome. The kids loved it and they were so comfortable walking around. They couldn't wait to get back each night from one of our day trips. They didn't say "let's go back to the hotel." They said, "let's go back home." I have to agree with the kids, it was like home, but a lot nicer. LOL! The kids loved the pool and ping pong table. They were either swimming or playing ping pong everyday. We all loved the free breakfast. My husband fell in love with the french toast. There's also free milk and cookies every night. We got there on a Wednesday and there was also a complimentary wine or beer tasting. Love, Love, Love, this place. We would absolutely, without a doubt recommend this place to anyone looking to stay at Carlsbad. Plus, free shuttle to Legoland!

Stayed October 2016

A very pleasant stay!

My wife and I decided to take our young grandson on a trip to Legoland. After doing a lot of research I decided to pick this place as a lot of previous reviews really seemed positive. I almost booked a stay at the hotel at the park and I am now glad I didn't. Sure, the themed rooms they had for the kids would have been great, but for the price I just couldn't really see staying there when this place has so much going for it. For instance the entire staff was exceptionally nice and really seems to go out of their way to ensure our stay was great. Even before we even arrived they called a couple of days in advance and made sure that everything was ok with our upcoming trip. Check in was fast and easy and the room we got (single king suite) was very nice. Some of the other nice perks was the free shuttle to the park so that alone saved us $15 in parking. I also was able to purchase discount tickets *($5 off each ticket) so that was even more savings for our pocketbook. They also had a free happy hour every night (but we weren't around for that) and milk and cookies every night as well. The location was in easy reach of a lot of places to eat including a couple of resteraurants right next to the hotel. It was also within a few minutes from the beach. Apparently they have free stuff you can check out to take with you to the beach but I didn't know about that until after the fact. Breakfast was good, with the usual hotel fare and plenty of places to sit and eat. My ONLY negative, and this is a small one, was they didn't have waffles or pancakes that you could make, but this was a very small negative. The rooms were quiet, even though the hotel is close to a train tracks, you could barely hear it. The bed was comfy and they provided turn-down service for our grandson's sofa bed at night, which was nice. It also has a pool and jacuzzi. The pool was too cool for my taste, but then again I am from Phoenix AZ and my pool is pretty darn warm so that's not really a negative. The jacuzzi did have some nice strong jets that hit in all the right places. So for the price if you are on the fence between staying at the park or somewhere else, choose this place if you don't want to be at the park.

Stayed October 2016

My Favorite Hotel... And I Travel A Lot!

This is my first stay at West Inn & Suites and it may be the very best hotel I have ever experienced. I travel regularly for business and have stayed in all the usual national brands. This hotel surpasses all of them! Where do I start? Great hospitality, clean and comfortable rooms, fluffy pillows and cozy bedding, happy hour, warm cookies with cold milk and amazing restaurants with casual & upscale choices. I will be back and recommend it to all my friends!

Stayed October 2016

Upscale lodging in boutique hotel

While surfing the web to find a place to stay in Carlsbad near Legoland, I came across an ad for the 10th Anniversary of this hotel with prices to match their opening rates. It was a good deal. Although it is located across the street from an industrial looking power plant, you wouldn't know it while at this tree lined oasis. The rooms are large, and we enjoyed two king size beds plus a counter with a sink, microwave, and refrigerator. We had a spacious bathroom plus a desk, lounge chair and side table. The beds were firm with a cushy top and cozy comforters. The hotel also has a nice pool area with chaise lounge chairs, lush landscaping, and a ping pong table to one side. The hotel offers a free hot breakfast with a wide selection of fruit, cereal, eggs, meat, yogurt, and breads. Everyone in my family could find things they liked. The staff are super friendly and very helpful. They responded very quickly via e-mail when we asked questions about the area, their offerings, and travel times. The hotel offers a free shuttle within 5 miles and has a sign up sheet for rides to and from Legoland nearby. They also offer beach chairs and equipment if you want to spend time by the water nearby. We highly recommend this hotel for their top notch service and friendly staff.

Stayed October 2016

Lovely boutique hotel

West Inn is the perfect place to stay in Carlsbad. The rooms are clean and well appointed. Plenty of amenities. Staff are very helpful. Location is very convenient. I would highly recommend this hotel.

Stayed October 2016

Great place close to Legoland

West Inn and Suites is a great place to stay if planning a trip to Carlsbad. The staff is great and very friendly. Brian, Chris, and the ladies up front are very helpful and nice. The buffet breakfast is filling and the cookies and milk are night is a nice touch. If planning a trip to Legoland then this is the place. They shuttle to and from and it's so close it takes no time to get there. They also provide beach chairs, beach toys and umbrellas for a fun beach outing. The beach is a 10-15 min walk away. The double king deluxe room is great for a family of 4. We also enjoyed the pool and we're happy they provide towels, floaties for the kids and even little swimmer diapers for those kids still wearing diapers. Will recommend and will return when visiting Legoland. Thanks all.

Stayed October 2016

Consistently pleased

I've been here twice and have been consistently pleased. The service and staff here are great. Like EVERYONE is awesome. We really enjoyed our stay, the amenities, the milk and cookies at night, the breakfast in the mornings, and the heated pool and jacuzzi. Its so close to Legoland and right around the corner from the beach and Carlsbad Village.

Stayed October 2016

Very impressed!

We were very impressed with our accommodations. The Inn is very clean and nicely decorated; our room had everything we needed (refrigerator, micro, coffee, free wi-fi and I MUST mention the beds were ones you would find in a high end hotel and towels were soft :-) Oh and did I mention free daily breakfast and cookies in the pm? Nice....!

Stayed October 2016

Our go to stay cation place here in Carlsbad

We have had the opportunity to stay here multiple times and have yet to be disappointed. Being a big "value guy" and having 5 kids, it's sometimes tough to find the combination of a decent price along with feeling catered to and special. West knocks it out of park for many reasons:

1) They Communicate Very Effectively. From your first reservation, to before you arrive, to right after you have checked out they are on it. They are in constant contact to make sure you are having a wonderful experience.

2) Going the extra mile. When my wife was pregnant with our youngest daughter, they asked if she would like a room with a tub in it and a "body pillow" for her comfort which they promptly provided in our room. On our most recent stay when I mentioned it was my wife's birthday, all the staff took the time to personally sign a card for her and put some champagne and glasses in our room. A hotel doing this isn't new, but "everyone" signing the card, just goes to show the lengths they go to. They don't just listen to your needs, they anticipate, and actually follow through with their actions to keep the "West Thread" flowing through your entire stay.

3) Caring about customers. During our last stay, my daughter was teething and woke up at 4:30am. Not wanting her to wake up the other guests, I took her out to the main room outside the breakfast area. Obviously it was too early for them to be serving anything, however, the front desk clerk saw us, came up and asked if I would like some coffee, there was some already brewed but he offered to make some fresh, he also brought out some fresh muffins for us to enjoy and put on some cartoons on the TV, what amazing caring and catering to our needs.

Can't say enough nice things about this hotel. They are our go to stay cation place here in Carlsbad.

Stayed October 2016

Above and Beyond

This really is an awesome hotel. Everything is finely tuned for the guests. A couple of examples are the evening cookies and the swimming diapers kept near the pool. We are looking for any excuse to visit San Diego and stay here again.

Stayed September 2016

Amazing Hotel and Staff!

We visit the West Inn and Suites in Carlsbad Sept 24th-26th after a few days at Legoland. I can't say enough about how amazing this hotel was! The grounds were beautiful! The lobby was wonderful and the room was large and clean with amazingly comfortable king beds!!! The whole hotel was absolutely spotless! My 2 boys LOVED the cookies and milk at night (and so did we)! The breakfast was the perfect amount and good food. We arrived towards the later end on our second day for breakfast, the staff brought out fresh bacon and refilled everything! Our first morning, we asked about beach supplies. When we left the hotel 30 mins later, they had beach chairs, towels, toys and a cooler waiting for us!!! The staff was excellent and helpful with every questions we had! We will absolutely return to this hotel and recommend it to anyone staying in the area!!!!

Stayed September 2016

Convenient, Clean and Comfortable!

My friends and I were attending a wedding in Carlsbad and this hotel was perfectly located between the wedding and reception.

We had two rooms and checked in on a Saturday. Upon check-in, the front desk staff were very friendly and welcoming. The check-in process was quick and easy. We requested a late check-out for the next and they were able to accommodate us which was great.

The hotel is conveniently located to the beach, Legoland, Interstate 5 and other San Diego attractions. Downtown SD was only 20-25 minutes away by car.

I had an executive king room which was very clean and comfortable. Bathroom was a nice size and had nice amenities. The bed and pillows were very comfortable. This room had some nice well thought out touches such as the dark brown towel that had "Make-up" on it, the beach rock that told housekeeping if you wanted fresh sheets to the "do not disturb" sign. Room included a mini fridge and coffee maker.

The breakfast that came with the room was good. Plenty of cold items (bagels, cereal, muffins and fruit) to choose from as well as some nice hot items such as eggs, sausage, potatoes and French toast. Plenty of coffee and juices too. It was a buffet and it was very busy, but the staff seem to keep everything cleaned and tidy.

Overall, this hotel was very nice and comfortable. It had a new feel to it - not sure when it was built, but you can tell it is well maintained. They have 2 restaurants next door, a nice pool and friendly staff. The price for the room was great too. I would definitely recommend this hotel especially if you want to get away from the over priced hotels in downtown SD and stay in a nice cute So Cal beach town.

Stayed September 2016

A gem of a hotel in Carlsbad

I really liked this hotel. We have been to Carlsbad several times to go to LEGOLAND and have tried almost 6 different places to stay. This one beats them hands down. New, fresh, classy, clean, comfortable. My favorite things were the bed linens and the heated pool. So many pools are supposed to be heated but they really aren't. This one was heated nicely. The linens were 4 seasons quality. The rooms were big, the ac worked great.

Stayed September 2016

Excellent stay at West Inn and Suites, Carlsbad

Excellent stay at West Inn and Suites in Carlsbad. Staff service was excellent, polite and efficient. The staff could not do enough for you. Coupled with the high standard of accommodation, shuttle service and comfortable pool area made this a superb stay.

Stayed September 2016

Lovely, modern hotel with great guest amenities!

We recently went to Carlsbad CA for a long weekend and to attend the 3rd Annual Carlsbad Brewfest. The West Inn was one of the sponsors and Brewfest goers received a special room rate and free shuttle service to/from the fest location. These perks contributed to our decision to stay at West Inn Suites, in addition to the rave reviews it received on Tripadvisor -- and it did not disappoint! The hotel property is lovely, modern, well maintained and very clean. The ladies at the front desk were all AWESOME -- super friendly and accommodating! Parking, an abundant breakfast each day, cookies and milk in the evening and local shuttle service are all complimentary during your stay. They also provide room service and you can order from either the Bistro restaurant menu or the upscale steak house restaurant menu. We stayed in a deluxe king room on the third floor which was very quiet and comfortable.

However, if you're looking for ocean views or want to be within walking distance of Carlsbad Village, this probably isn't the ideal spot for you. The beach is a short walk (about a half mile) from the hotel and hotel views consist of the Encina Power Station or the parking lot. The definite upside is that West Inn's rates are very reasonable (especially considering all of the included amenities), it is conveniently located near the freeway so you can get around quickly and they do have two restaurants, a market and gas station right on the property for their guests' convenience. All these things considered, we would DEFINITELY stay at West Inn Suites again.

Stayed September 2016

Family holiday in Carlsbad

Our whole family stayed at the West Inn and Suites for a week at the end of September. Everyone at the hotel made us feel really special. We had two king suites and one double suite for our family. The rooms were large, clean and really quiet because of the triple pane windows. The grandchildren loved the pool, hot tub, and cookies and milk at 8:00 every evening! We were close to legoland, the ocean, and excellent shopping within 5 minutes. Another highlight was the complimentary breakfast that included everything that you could imagine. Parking was also free which saved our family a lot of money because we had three vehicles. The restaurants in the area were also very close and excellent food was had by all. We drove to Disneyland after the week was over and our grandchildren missed the hotel every day. The West Inn & Suites is now one of our happy places that we will return to whenever we go to the San Diego area!

Stayed September 2016

Excellent hotel and a great value

I found West Inn & Suites via trip advisor and was rewarded with a great hotel and probably the most friendliest staff we have meet in quite a few years from the gardener to the front desk and the folks working the breakfast all were fantastic and always had a warm smile and greeting each time you saw them.

Stayed September 2016

Fantastic hotel! Great location!

The hotel is lovely. We had a suite on the second floor and it was perfect. It was large, clean and cleaned very well every day.

On the property the whole staff are friendly and willing to help you in any way that they can. The food choices on and near the property are wonderful., especially the West steakhouse!

Very good location to many attractions. You will be pleased with your stay here.

Stayed August 2016

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  • "Believe the reviews this place ..."

    Had a business meeting nearby and decided to stay at West In...

    Feb 02,2017Trip Advisor

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  • "Half Marathon stay- great hospi..."

    So I was here for the Carlsbad Half and it was a great spot....

    Feb 02,2017Trip Advisor

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  • "Surprise Hotel Stay"

    My wife and I annually drive to Carlsbad on New Years eve to...

    Feb 02,2017Trip Advisor

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  • "Pleasant Modern Hotel"

    Conveniently located, good breakfast, spacious rooms, dining...

    Feb 02,2017Trip Advisor

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  • "Great stay"

    The hotel was clean and friendly, shuttle service was excell...

    Feb 02,2017Trip Advisor

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  • "West Inn is our new go-to for C..."

    Could not have been happier! Excellent...a step up from a Ha...

    Jan 03,2017Trip Advisor

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  • "Great Stay"

    This hotel is the nicest I have ever stayed at. Great staff,...

    Jan 03,2017Trip Advisor

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  • "Fantastic Stay"

    My husband, 5 year old son and I stayed here over the New Ye...

    Feb 02,2017Trip Advisor

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  • "The best!"

    We stayed here over Christmas weekend for our Legoland vacat...

    Feb 02,2017Trip Advisor

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  • "Christmas Stay"

    Exceptional value, very quiet rooms. Comfortable, with a ver...

    Jan 03,2017Trip Advisor

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  • "It's our home away from home"

    If this app allowed, I would give the West 10+ stars!

    Jan 03,2017Yelp

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  • "Clean, Comfortable, Relaxing- W..."

    Carlsbad, California is a fun place to visit. Located just n...

    Dec 05,2016Trip Advisor

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  • "It's a Keeper in Carlsbad"

    We needed a place to stay over Thanksgiving and based on loc...

    Dec 05,2016Trip Advisor

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  • "Comfort and Cleanliness"

    Had never stayed in this location for business in all my tim...

    Dec 05,2016Trip Advisor

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  • "Great place to stay in Carlsbad"

    Found this on TripAdvisor, and West Inn didn't disappoint. T...

    Dec 05,2016Trip Advisor

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  • "This will be my go to spot for ..."

    The staff is amazing. From the housekeepers to the front des...

    Dec 05,2016Yelp

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  • "Outstanding!"

    Stayed here 4 nights for family visit. We needed a dog-frien...

    Dec 05,2016Trip Advisor

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  • "Great hotel with excellent staff!"

    I came here after going to LEGOLAND. The staff was incredibl...

    Dec 05,2016Trip Advisor

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  • "Very relaxing place with great ..."

    Great place to stay close to outlet stores, beach and eateri...

    Dec 05,2016Trip Advisor

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  • "This is one of the best places..."

    This is one of the best places we have ever stayed in. We ha...

    Nov 09,2016Yelp

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  • "Great value"

    We were in Carlsbad to take our children to Legoland and abs...

    Nov 09,2016Trip Advisor

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  • "Awesome hotel!"

    We loved staying here. We stayed here last night because we ...

    Nov 09,2016Trip Advisor

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  • "Always excellent"

    Perfect in every way!! Pool is very nice and salt water. The...

    Nov 09,2016Trip Advisor

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  • "Unexpected Luxury!"

    We stayed here for one night to attend a funeral and were pl...

    Nov 09,2016Trip Advisor

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  • "I can't say enough about this w..."

    The room/suite was lovely...could have had a little brighter...

    Nov 09,2016Trip Advisor

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  • "Unexpected excellence!"

    This is a wonderful little "boutique" hotel that is perfect ...

    Nov 09,2016Trip Advisor

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  • "Great Place and close to so man..."

    The West Inn and Suites in Carlsbad is a place that goes abo...

    Nov 09,2016Trip Advisor

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  • "Great hotel for a Legoland visit"

    We stayed here for 2 nights on a weekend trip to Legoland wi...

    Nov 09,2016Trip Advisor

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  • "Awesomeness abounds"

    Wow, just wow! We just came back from a vacation and stayed ...

    Nov 09,2016Trip Advisor

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  • "A very pleasant stay!"

    My wife and I decided to take our young grandson on a trip t...

    Nov 09,2016Trip Advisor

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  • "My Favorite Hotel... And I Trav..."

    This is my first stay at West Inn & Suites and it may be...

    Nov 09,2016Trip Advisor

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  • "Upscale lodging in boutique hotel"

    While surfing the web to find a place to stay in Carlsbad ne...

    Nov 09,2016Trip Advisor

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  • "Lovely boutique hotel"

    West Inn is the perfect place to stay in Carlsbad. The rooms...

    Nov 09,2016Trip Advisor

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  • "Great place close to Legoland"

    West Inn and Suites is a great place to stay if planning a t...

    Nov 09,2016Trip Advisor

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  • "Consistently pleased"

    I've been here twice and have been consistently pleased. The...

    Oct 11,2016Yelp

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  • "Very impressed!"

    We were very impressed with our accommodations. The Inn is v...

    Oct 11,2016Trip Advisor

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  • "Our go to stay cation place her..."

    We have had the opportunity to stay here multiple times and ...

    Oct 11,2016Yelp

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  • "Above and Beyond"

    This really is an awesome hotel. Everything is finely tuned ...

    Oct 11,2016Trip Advisor

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  • "Amazing Hotel and Staff!"

    We visit the West Inn and Suites in Carlsbad Sept 24th-26th ...

    Oct 11,2016Trip Advisor

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  • "Convenient, Clean and Comfortable!"

    My friends and I were attending a wedding in Carlsbad and th...

    Oct 11,2016Trip Advisor

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  • "A gem of a hotel in Carlsbad"

    I really liked this hotel. We have been to Carlsbad several ...

    Oct 11,2016Trip Advisor

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  • "Excellent stay at West Inn and ..."

    Excellent stay at West Inn and Suites in Carlsbad. Staff ser...

    Oct 11,2016Trip Advisor

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  • "Lovely, modern hotel with great..."

    We recently went to Carlsbad CA for a long weekend and to at...

    Oct 11,2016Trip Advisor

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  • "Family holiday in Carlsbad"

    Our whole family stayed at the West Inn and Suites for a wee...

    Oct 11,2016Trip Advisor

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  • "Excellent hotel and a great value"

    I found West Inn & Suites via trip advisor and was rewar...

    Oct 11,2016Trip Advisor

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  • "Fantasti..."

    The hotel is lovely. We had a suite on the second floor and ...

    Sep 13,2016Trip Advisor

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