Guest Reviews

Reviews of West Inn & Suites - Carlsbad CA

At West, we seek feedback to improve continuously through guest comment surveys and on our website. Know that we are especially proud of our TripAdvisor reviews and cherish our Travelers Choice Award. We can say with confidence and integrity that these reviews are not solicited or requested yet come from the heart of our leisure and corporate guests. At West, your stay is personal and we are especially honored to serve our corporate/business travelers as well as families, pets and couples here for romance.

Enjoy what our past guests of West Inn & Suites in Carlsbad, CA have to say about their experience with us.

This is an outstanding hotel with high value for money

5-star room. Excellent service at reception. Excellent location. In summary, above and beyond what we expected at a fair price. Well done!! This hotel should be a model for excellence in all areas for all others.

Stayed October 2017

Wedding in San Diego

I love everything about this hotel! If I could rate it more than a five I would! From the minute we walked into the lobby, which smells amazing by the way, to the time we left, everything about our stay was first-class. My daughter found this hotel and we stayed for three nights in early-October since it was very close to the venue where my niece held her wedding. It was our first time and I really hope we have a reason to come back to Carlsbad, so we can stay in this hotel again! The rooms are well appointed and so clean, bedding very comfortable, bathroom and shower were huge, even the towels are nice! Breakfast was delicious each day and because they have a lot of seating, they can accommodate without feeling crowded. We chose to sit outside because we couldn't get enough of the So Cal weather! Thank you to everyone associated with West Inn for making our stay memorable. We really hope to come back again!

Stayed October 2017

Best hotel

We recently stayed at West Inn & Suites for my nephews wedding and loved our stay. This hotel has beautiful rooms, great pool, and helpful, friendly employees. Everything is so clean from the rooms, pool, and even stairways. What a great place to stay!

Stayed October 2017

LOVE.... That's what I felt arriving and leaving here.

Super clean and quiet. Lovely complimentary cookies and milk every night and breakfast menu switches everyday. Staff was super friendly. You are also able to check put family board games and movies which was great.

It just keeps getting better, free shuttle to Lego land. Close to grocery store and local quick bites. They have a heated pool and lots of life vest different sizes and pool toys.

We stayed here for my daughter's bday weekend and they left balloons and a card signed by staff in our room. This is definitely somewhere you will not be disappointed to stay at.

Stayed October 2017

Great spot in Carlsbad!!!

Spent one night at West Inn for family get together. Although not part of some major chain, this hotel is beyond what you would expect for a hotel along the interstate. The quality of the facilities are top notch, the staff is very friendly and the restaurants located at the hotel are among the best in the Carlsbad area. Prices are reasonable and I do not think you can go wrong spending time here.

Stayed October 2017

Never been so anxious to submit a review before!

"We strive to deliver a memorable experience by serving with passion, grace, and a dedication to excellence". This is their motto. Actions speak louder than words and their actions spoke extremely loudly. Everything at West Inn & Suites was memorable and well done down to the last detail. (Holynski family Room 226, Sept 27 - Oct 3)

A few days before our stay, we received a call from the front desk to confirm that we didn't have any additional needs. My wife had a few additional questions about freezer use, as well as storing of luggage for early arrival. Not only did they store luggage, they tried to accommodate with an early room. When we arrived (at 10am, with check-in not until 3PM), the front desk agent checked us in immediately and found us a room. We had a number of bags, which they helped with quickly and eagerly. After finding parking for our rental car, we already had our requested pack and play delivered for our child to our room by the Director of Housekeeping, Carl Holmes. Little did we know, but Carl was someone that we would get to know quite well, as he fulfilled other numerous requests during our stay. Less than a half hour later, we received a call from the front desk, confirming that we got our pack and play and found everything to our satisfaction. We had a King Suite room, which was plenty spacious, with a bed and tv area, bathroom, lounge area, as well as a sink/micro/fridge area.

Everyone at West was the definition of friendly. Every single employee greeted us with a smile and a "Hello/Good Morning/How are you doing?" There was an ice machine on every floor located centrally near the elevators, which is great for California weather when you drink a ton of water. This ice machine just happened to be next to the housekeeping storage/office and I'd often head there when housekeeping were gathering their supplies for the day. Even though they didn't need to, the room attendants would always apologize for being in the way and do their best to adjust their supply carts to let me through. Like I said, it wasn't a big deal and I always told them that they were just doing their jobs, but it was a great example of their effort to be as hospitable as possible.

Continental Breakfast was better than any hotel that I've stayed at (mind you that I don't routinely stay at luxury hotels). There was always a selection of either sausage and hash browns or bacon and french toast with cream cheese in addition to scrambled eggs, cereal, oatmeal, fresh fruit, yogurt, muffins/bagels, toast, and granola. Beverage choices ranged from water to coffee to juices. The staff was very attentive to the levels of food and were constantly monitoring and accommodating needs. My son is a messy eater (he's only 21 months so you can imagine) and the staff routinely assisted with cleaning up after him. Highchairs were provided, despite us bringing our own travel one.

The pool and hot tub looked nice. We didn't actually have time to use either so we can't speak too much of them. The business center was very useful with 3 computers and a printer. This came in handy when planning a trip to Joshua Tree (no cell coverage in that park). The fitness center was adequate with a treadmill, bike, elliptical, free weights, and multi-use machine and bench. Water cooler and bathroom were conveniently near by and the room was always stocked with towels. We didn't utilized shuttle service, so I can't speak to that. Carl provided us a great idea for a beach trip to Moonlight Beach, which was only 10 minutes down the coast. It was a clean, uncrowded beach with small waves and adequate shower and bathroom facilities. The hotel provided us, free of charge, a set of towels, beach chairs, an umbrella, and beach toys for our son to play with. I was able to return the towels and they cleaned them for free (despite having a pay laundry service on our floor. The laundry service was more than adequate and reasonably priced.

Check in and check out were quick and efficient and the front desk staff were able to answer all our questions about recommendations in the area and hours of their restaurants. We did not eat at the steakhouse, but ate at the bistro one night. My wife's burger was huge and tasted good. My Penne Bolognese was very good. We did takeout, because it was easier with my son, and everything with that was quick and efficient.

Our room, as I said, was spacious and clean. Housekeeping gave you the option of having your room cleaned or not, but would also schedule a time if you wanted a particular time for them to clean. Even if you declined service, they left all necessary supplies and a nice note reminding you of additional options. The bathroom was spacious and clean. The shower was great and helped with the beach sand cleaning process. Two tvs with over 100 channels were provided, as well as plenty of pillows for the bed. Dining recommendations were spot on as we enjoyed some great local cuisine. Parking was convenient and more than adequate. The staff were very respectful to everyone, including pets and small children, especially my son.

The one existing drawback is beyond West's control. Their location is a block away from the thruway (route 5) and a set of train tracks. However, the only trains were passenger trains (5 or 6 cars max) and the tracks ran up and down the whole coast, so every hotel near the coast was near them. That being said, I was not disturbed by the trains or the highway traffic and had perfect rest for the entirety of the trip. Staying in Carlsbad (a half hour north of San Diego) I thought might be slightly difficult when going places, but it ended up not being too bad at all. We were out of high traffic areas, close to downtown Carlsbad, where most of the stores and restaurants resided. A half hour from Downtown San Diego (the zoo, La Jolla Cove, and the airport), 1 hour away from the safari park, and 2.5 hours away from Joshua Tree National Park.

Overall, because of our positive experience, my family is planning on visiting in the future and we plan to once again stay at West Inn & Suites. Thank you to all the staff that made our stay so enjoyable and we look forward to seeing your again!

Stayed October 2017

Legoland Stay

The hotel was great, they focus on service and on making your stay convenient and comfortable with shuttle service to LEGOLAND, underground parking and cookies and milk in the evening. The front desk was helpful with questions and always greeted everyone coming into the hotel. The room was perfect for families with space for the kids to play and watch TV.

Stayed September 2017

We'll be back!

Hands down the best Hotel/Inn experience I have ever had. We came to celebrate my boyfriends honorable discharge out of the Navy after 5 years. The hotel staff was so accommodating! They set up the room with red white and blue balloons and decorations that I brought days prior. Everything had a personal touch and it came to together wonderfully. I can't thank them enough for going above and beyond for us. On top of that the hotel is BEAUTIFUL. The rooms were spotless and the king size bed was a dream. They offer so much and will accommodate any request. I highly recommend anyone to stay here. Not to mention the beach is right around the corner and there's amazing restaurants next door and the Bistro delivers room service. West, thank you again so much.

Stayed September 2017

Yes, everything they say about this place is TRUE!

I had very high expectations after reading such positive reviews (I mean what place has all positive reviews!?), I can truly say I was not disappointed! They have thought about everything you could ever want in a home away from home and it's absolutely gorgeous! I am a bit of hotel snob and I am just so impressed.

We were in a 2 King Suite and a rather large family of 7 with 2 toddlers. We made it work and there was plenty of room. The breakfast was really really good for a hotel buffet. The staff are incredibly kind and thoughtful- always smiling! Pool with toys and swim diapers... Just amazing! This is truly a beautiful property and I cannot wait to stay there again!

Stayed September 2017

Very Nice

Stayed one night as our house was being worked on. A much better property than the major chains. Modern decor, clean and well maintained. The best part, for me, is that it is right next door to two excellent restaurants. Will definitely recommend to anyone traveling to Carlsbad.

Stayed September 2017

Great spot for families going to Legoland!

An amazing hotel, close to everything in Carlsbad. We stayed just for a night, but this has to be one of the friendliest, cleanest, best overall value in Southern California.

From a convenience standpoint, you have a gas station next door, a 5-star steakhouse for dinner, and a great bistro to choose from as well. The rooms include a breakfast buffet of eggs, sausage, toasts, pastries and more. A great savings right there to start your day. Our room was quiet as can be, with a great king sized bed. Included was a fridge and microwave, all comes in handy.

Overall I would stay here again in a heartbeat.

Stayed September 2017

The best on the West Coast

We have just returned from another fabulous 18 night stay at the West Inn and Suites, this being our tenth visit from the UK to the hotel since it opened in 2006. It is a boutique establishment offering a bespoke experience by comparison to larger hotel chains.

During this visit we were resident over a ‘sold out’ Labor Day weekend and the effort made by the hotel to mark this historical event (for example, Kimberley, the endearing VP of the West, placing a large number of flags along the borders of the garden area at the front of the property) was notable.

The accommodation was, as always, well presented and exceptionally clean, with the housekeeping staff, such as David, Griselda, Karmen and Rosalie, fastidiously carrying out their duties under the management of the exceptional Carl Holmes and his supervisory team of Berni and Edith. The suite we have on the second floor has two supersized beds, two tvs, a kitchenette, a sofa bed, separate chair and a workstation. For the additional guest we had staying with us this time we had a further foldaway bed put in the room by the hotel staff, which was very comfortable and gives an indication of the overall space available.

Together with complimentary wifi and parking, breakfast is also provided and supplies a good choice of products to suit all dietary requirements including fresh fruit and juice, yoghurts, cereals, scrambled eggs, bacon, selection of breads/bagels etc.; Roberto’s home-style brioche was particularly well received by members of our entourage this year. Ably marshalled by Marisela and Roberto, the breakfast area does get busy at times but for those who don’t have sufficient time to eat inside or outside adjacent to the pool, there is a selection of drinks/pastries/muffins/fruit in the reception area of the hotel ‘to go’.

Additionally, there are two restaurants on site, which are managed by Bob and Gus respectively. Greeted by Eddie, the ebullient maitre d, the renowned steak and seafood restaurant had a vibrant yet sophisticated atmosphere when we visited and we also enjoyed the quieter Bistro. They offer generous sized childrens meals on their menu and we experienced traditional UK ‘Fish Friday’ meals containing large portions of white fish on one occasion.

Around the pool area there are a good number of sun loungers and umbrellas for patrons requiring shade. It is particularly nice to relax in the hot water Jacuzzi and to then transfer to the salt water pool to cool off! There are water toys for children to play with, buoyancy aids and also a ping pong table for entertainment. Daytime around the pool is generally quieter as corporate clients staying at the hotel are at work and families are out and about. Board games are also available for use in the hotel and there are several tvs around displaying current new footage for adults in the breakfast room and childrens programmes in the morning in the lounge area.

The free hotel shuttle bus driven by Marcus and Zac, both friendly and helpful, is driven to local sites such as Carlsbad Outlets, Legoland and Carlsbad village. It is a welcome amenity used by visitors and removes the stress of trying to find parking along such as the Pacific Coast Highway a couple of blocks away and the village beyond that.

At night the front of the property has twinkling white lights wrapped around the palm trees which coupled with the bright stars and full moon illuminating the sky, helps create a magical feel of peace and tranquillity. We were also blessed to witness the lunar eclipse, with some of the staff and visitors from Texas joining us, who provided special glasses to view this through.

During our stay we engaged with various visitors including Canadian families, people from Arizona and a couple from West Palm Beach, Florida, who were concerned about getting home given the hurricanes that are sadly hitting the Caribbean area presently. They were looking to extend their stay at the hotel and said guest services had proven very accommodating and reassuring in this regard. Additionally, we had great exchanges with Debra and Parker from Torrance (who visit each year the same as us) and over Labor Day weekend we also spoke with a family with young children from Los Angeles who were visiting the area and it was their first time at the hotel. Roger said they were very impressed with the ambience and facilities offered and would be returning in the future.

Finally, a mention for the front desk staff, who, as always, discharged their guest services duties seamlessly with aplomb. Nothing was too much trouble for Jordan, Michelle, Sean, Stanislava, a fellow European and employee of the month we were pleased to see(!) and Ed (overnight) who are well supported by the management team of Sherrina and Salita. They always assisted us with a smile, provided human friendly dog biscuits for us to sample, welcome advice when requested and would even ‘throw in’ a bucket and spade along with boogie boards, towels, chairs and umbrellas for the beach when required. Other managerial staff, Athena and Nick, ensure the financials/invoicing for guest checkout runs smoothly and the directors we bumped into occasionally, such as Linda, were exceptionally pleasant and happily spent a few minutes with us enquiring what we were up to and was everything satisfactory at the hotel.

In summary, we have nothing but praise and admiration for how the West continues to deliver an exceptional, bespoke, experience for us year after year and look forward to returning again as soon as possible!

Stayed August 2017

FABULOUS!!!

We booked this hotel last minute for a 4th birthday getaway at LEGOLAND for my son. We arrived early and ready to go to the Water Park - they had the room ready for us and a van ready to take us over. We spent the day at the water park, called for a pick up and they were there on time (with very courteous drivers, I should add!). We got back to the room where there were birthday balloons and a card waiting for my son - he was thrilled - such a sweet, personal touch. We then headed to the pool - because a 4 year old can never spend too much time in the water! - where they had bins full of toys to play with in the heated pool! Not all hotels spend the money to warm the pool water. We later had dinner at the hotels own Bistro and had a FANtastic dinner (they also have their own Steakhouse, small market, and gas station!). We ended the night watching a movie from the hotels extensive list of movies available for free checkout - the list was categorized by rating, and also included family board games...

Stayed August 2017

Perfect for families!

Loved the hotel. Very family friendly. Pool was clean and had lots of pool toys, life jackets, floaters, you name it. Cookies and milk served at 8:00 pm for the kiddos. Staff was amazing, friendly and helpful. Location near LegoLand was bonus. Nearby beaches weren't the best - steep drop offs and heavy waves. But if you go south to Solana Beach, it's so calm and beautiful.

Stayed August 2017

I never give 5 stars but they deserve it

We don't stay anywhere else but here - even during the peak season. This quaint hotel has great service and great rooms. Our whole family fits in one room! The updated rooms are well kept and clean! The staff has been CONSISTENTLY friendly and kind during all our stays. My family and I enjoy the daily chocolate chip cookies and milk every evening.

Stayed August 2017

We will be back!

My daughter had a sports tournament in Carlsbad and we wanted to make a long girl's weekend out of it. We wanted a big room with sitting area where we felt safe, close to beach and playing fields. The Inn was 100% perfect. Our huge room was near the pool and was quiet. The beach was a five minute walk and the Outlets were nearby. At first I was concerned as the hotel is near the power plant between the train tracks and freeway, but we couldn't hear the train whistles or freeway from the room. The beds were so comfortable and the A/C worked better than any hotel we have stayed. The staff was probably the nicest we have encountered in all of the traveling we do (which is a lot). The breakfast was good but the guests acted like they had not been fed in a week!! Get there early. Not the Inn's fault! My only request--can you dim the lights a little in the breakfast area for those of us who don't do mornings well? The Bistro was a hidden gem too--Filet Mignon on the children's menu! Yes, we were both spoiled.

Stayed August 2017

We love the West Inn and Suites

We have stayed here many times. This trip was 2 weeks ago. We brought our Goldendoodle, Murphy, with us. They were so accommodating to us and our dog. Everyone was extremely helpful and professional. They have some of the rooms that are set aside for travelers with dogs. They had a nice, clean dog run outside. And, an adjacent park (not fenced) to take the dog to do his business.

We enjoyed the breakfast buffet. And, loved the cookies at night. We also ate two times at the Bistro next door (also dog friendly). Very good food. And, not too pricey. We will back again soon.

Stayed August 2017

All the reviews are right!

We just finished up a wonderful three night stay at this lovely hotel. We were there celebrating my son's 7th birthday with a trip to legoland but also visited beaches and tooled around San Diego. We were so undecided about staying closer to the resort v San Diego, and which resort to stay in close to Legoland. We stayed at the Legoland hotel the last time, and while that was a fun experience, West provided a nice change of pace and certainly a relaxing place to be after busy days out. Each and every hotel employee we encountered went out of their way to say hello and genuine seemed happy to be there. They worked with me to arrange surprises for our room for he kids, and made us all feel special and cared for. My husband is super picky and has high standards and this is probably the first hotel stay he hasn't found anything to complain about. We also appreciated the morning breakfast and evening cookies. Also really appreciated the loaner beach equipment. Thanks Team West!

Stayed August 2017

This hotel is wonderful

The staff was pleasant and politely attentive throughout our stay. Our room, a king suite, was clean and the master bed was very comfortable with its down comforters and pillows (two thicknesses of pillows offered). The kids slept on the pull out sofa and a rollaway bed (maybe not as comfy but, hey, they are young!). There was a spacious mini-refrigerator to store our beach snacks. The hotel provides towels for offsite use, sturdy beach umbrellas, boogie boards, and sand toys for the kids. The gym is small but very well equipped (as far as hotel gyms go) with dumbbells, balance balls, treadmill, machine weights, and an elliptical machine. Their shuttle is also convenient and helpful. Breakfast is included with the stay and it was easy to assemble a healthy meal with fresh fruit, toast and eggs. The location is fantastic and is in close proximity to Legoland, clean beaches and tasty food! Thanks West Inn! You made our vacation fun and very easy! We'll definitely be back!

Stayed August 2017

Best place for Legoland and Beach experience

We are so happy for this place being close to Legoland. We looked for places nearby as the Legoland Hotel was sold out. We stumbled upon this place. We really enjoyed our stay at this hotel. Its the easiest place to get to Legoland from even though others are closer geographically. Its close to the beach, they even offer complimentary breakfast thats wonderful and freshly made. Service is excellent. It is a gem, certain things I wont reveal here need to be experienced at the hotel itself.

Stayed August 2017

The West may be the best hotel I've ever stayed at

Our family of 4 stayed there the night before we went to LegoLand, and it proved to be a convenient, cost effective option for us.

The staff was incredibly friendly, smiling, saying hi and offering to help. Even the cleaning staff made an effort to help us feel welcome. One employee saw me wheeling my suitcase upon checkout and walked ahead to press the elevator button for me, going above and beyond to give us the royal treatment.

The breakfast was complete and full of variety, with something delicious for each of my picky family members. The pool and hot tub were clean, well kept and enjoyable, even offering beach balls and other toys for the kids to play with as well as life jackets. There were complimentary swimmers for little kids and fruit infused water in the pool area as well.

We stayed only the night before LegoLand and checked out of our room that morning. They held our bags at the front so we didn't have to worry about them while at LegoLand, even offering to run anything over we needed when I fretted I was forgetting something.

They shuttled us to LegoLand in a clean van that provided a booster for our son without even needing to request one. They took the employee entrance to LegoLand (saving us the long wait as other vehicles crept slowly into the front entrance) and dropped us off close to the front, saving us the $25 parking fee.

I would give this hotel 10 stars if I could. Really could not recommend it enough if you're planning to go to LegoLand. We wished we would have planned to stay an extra night because of their hospitality. They also offer toys and other things to make a beach visit pleasant as well.

Stayed August 2017

Just don't tell anyone

This is a gem of a hotel just a few hundred meters from the beach. Amazing staff, impeccably clean, a fantastic bistro and a fine steak house on the property. I actually target the bistro for dinner...and not just because I am staying there. It stands on its own as - great wine list/excellent bar, wonderful and practically priced menu on top of an ambiance that is comfortable, not too loud and inviting. This is my "go to" for travel in the area.

The inn isn't in the middle of town, nor right next to shopping - but it is within a 5 minute drive to everything (yes, including leggoland) in the Carlsbad area. Other than the occasional 'Choo choo' blowing by, it is quiet. The beds are heavenly and the rooms are well appointed.

Maybe not the "coolest" hotel for an active child, it is dog friendly! I've stayed at most of the hotels in the area. This is the best...full stop. Sure there are some resort type properties that can offer a wee bit more - but none are nicer or have a better team. Just don't tell anyone I told you...I always want a room when I am in town.

Stayed August 2017

This place is amazing

We had a fabulous time. Very professional and helpful staff. Clean and comfortable room. Amazing breakfast selection. Complementary night time cookies and milk for the family. Complementary beach and pool items! Loved it. We will definitely be back next summer!!!

Stayed August 2017

Best place to stay near LEGOLAND

This hotel has earned our families favorite place to stay when we head to LEGOLAND California. The hotel is the best with amazing service and top notch accommodations. We have stayed at newer hotels that weren't as well kept or clean as this place. It is the epitome of what other hotels should be doing. When we have experienced an issue the staff has done everything in their power to resolve it. Free breakfast and cookies and milk time for the kids is great. Also in room DVD players and free movie rentals are a nice added bonus. The hotel is pet friendly. My family has asthma and allergies. This hotel is so clean and the pet rooms are separated enough that it hasn't been a problem at all.

Stayed July 2017

This place is hands down amazing...

We've stayed here since I was 7 years old when a family friend suggested it. I'm currently 17 typing this. My Grandma lives close by in Carlsbad, and we visit every other year. This hotel is by far the best hotel I've ever stayed at, and I've stayed at my fair share of Waldorf Astoria's and Biltmore's. It simply feels like home whenever you stay here, and you are treated with wonderful customer service. For the past 3 years I've been helping out at an annual conference nearby in Oceanside, and the California Association for the Gifted has chosen this wonderful hotel to house participants. Every single time I've stayed here, there has been a positive experience. And offering free shuttle service to LEGOLAND® and free beach towels and beach toys that you can rent. And this may be a strange thing to comment, but the smell when you walk into the hotel is really nice and inviting. As someone else reviewed it as the 'Nordstroms' of hotels, and that is 100% true, by the constant little cosmetic changes that this hotel goes through. This place is hands down amazing. Stay here. You'll be glad you did.

Stayed July 2017

It's a million little things...

It was a million wonderful little things that made our stay great— the management of this hotel has thought of everything that would make your stay a pleasant one. The staff do an incredible job maintaining a friendly service oriented hotel with a classy feel. We stayed 4 nights and some things I thought were memorable were:

* A smile and hello each time you entered the hotel—very welcoming.

* Complimentary full hot breakfast each morning.

* Complimentary cookies & milk each evening.

* Complimentary shuttle you can reserve for local travel.

* Complimentary umbrella, chairs and towels to borrow for the trip to the beach.

* Super clean room.

* Pet friendly hotel - our pug joined us for the trip and we felt the staff went out of their way to make her feel at home.

* Super efficient check in and check out.

* Black make up remover towel in bathroom.

* Magnification mirror in bathroom.

* A tasteful shell hanging from a ribbon (in place of a standard card to hang from your door) indicating that you don’t want to be disturbed.

* A basket of fresh towels and toiletries left at your door if you had not selected to get maid service that day.

* A very convenient location with a gas station, restaurants and small market next to property.

Overall, it was a fantastic stay. If we are ever in the area, we would not hesitate to stay here again. I would definitely recommend this hotel to families heading to Legoland.

Stayed July 2017

Great stay here

ased on other reviews, we decided to stay 2 nights here and pleased we did. Room was nice and large, bed was very comfortable. Their staff was enthusiastic and helpful. Breakfast was above average and included eggs and crisp bacon. Heard no sounds at night despite being between 5 freeway and Amtrak. Will look forward to staying here again.

Stayed July 2017

We will definitely be back next summer!

This place is amazing. We had a fabulous time. Very professional and helpful staff. Clean and comfortable room. Amazing breakfast selection. Complementary night time cookies and milk for the family. Complementary beach and pool items! Loved it. We will definitely be back next summer!

Stayed July 2017

People that care!

We had a small family reunion, all 27 of us at the place. They went above and beyond in helping up make our stay memorable. From recommendations, shuttles, late night request for wine glasses, to accommodating the patio and inside dining areas for a stay in dinner get together, to always sharing stories and smiles from the staff. We highly recommend anyone to stay here. 100% family friendly and you never really hear the kids running through the halls (even though mine did at times), The guest were all friendly and respectful. HIGHLY RECOMMEND THIS PLACE!

Stayed July 2017

The best hotel experience in many years!

Every employee, from the front desk to housekeeping to hotel shuttle to the hot breakfast service deserves recognition for superb customer servide. They were so accommodating. This trip with my 6 year old grandson was perfect and choosing to stay at the West Inn & Suites was the best decision I could have made.

Special thanks to Zac, for the excellent hotel shuttle service. And the hot breakfast buffet was excellent all 4 days of our stay.

Stayed July 2017

A great summer vacation in Carlsbad!

We had a great summer vacation in Carlsbad! A large part was due to the hotel we stayed at. The West Inn & Suites was perfect. Close to Beach, Legoland & Restaurants. The free Breakfast buffet was perfect for being able to start our days of fun early. They also had free use of beach chairs, towels & umbrellas... who does that! Also, to Top It Off! They have Milk & Cookies for a Bedtime Snack for us... Again, who does that? West Inn & Suites does that... We highly recommend them for you next stay...

Stayed July 2017

Class Act all the Way

Day before: a phone call, "Can we do anything to maximize your stay?"

Arrival: Salita says, "Welcome, may we do anything to maximize your stay? So its your 25th wedding anniversary, may we bring you a bottle of champagne?"

And it was all uphill from there. Fastidious room, quiet air, excellent comped breakfast.

All this a couple of blocks from the Pacific Ocean with a casual bistro and a classy steakhouse next door.

Stayed July 2017

SERVICE

This hotel has the finest service of any Ritz Carlton or Four Seasons. They do know your name when you return for a visit. They do read your comment card and make changes. The location is perfect - just off the highway but close to Carlsbad and Oceanside (think LegoLand and SeaWorld). Even their morning breakfast has a separate large room with the Disney channel on for the little ones. There are two restaurants in the same parking lot and both are outstanding.

Stayed June 2017

We loved everything about this hotel!

We needed a last minute place to stay. Called and made a reservation with Nick over the phone around 3 pm. Nick was very polite and helpful. Arrived at the hotel within 20 minutes and check-in was so easy. Lobby area was very clean and nicely decorated. They advertise that they are a pet-friendly hotel which was nice. Our room was gorgeous, bed so comfortable with an amazing bathroom. We utilized the Jacuzzi/pool area and loved that they had a waterfall and ping pong table. They also offer a shuttle that takes you to Legoland which is awesome! In the morning we got to enjoy an AMAZING free breakfast, and I don't mean just orange juice and bagels. They had a full spread with eggs, sausage, oatmeal and so much more! There was even a dining area to sit and eat. It feels like a 5 star hotel, but you're paying a 2 star price. We were so impressed and will definitely be coming back!

Stayed July 2017

1st Time Guest

My wife and I stayed from 6/13/17 thru 6/20/17 for a family wedding and vacation all wrapped in one time period. I read many (and I mean many) reviews. We made an informed choice and were very satisfied with every aspect of our stay. Every staff member we interacted with were exceptionally courteous, friendly and professional. There was one issue that occurred that was totally out of the control of the resort and its staff. Even during that event, the on duty staff worked diligently to make our stay comfortable, while also working to correct the problem. The breakfast buffet was clean, full and delicious, with food choices that changed daily. Comfort, cleanliness, courtesy and professionalism is very important to me. I thank and congratulate the West Inn and Suites for their efforts and success in satisfying our needs. We will stay there again.

Stayed June 2017

Best Hotel Ever

This is the best place I've ever stayed at and it is because of the staff. The Four Seasons could stand to take lessons from these people. There isn't a single person at the West Inn that isn't friendly and competent from Upper level management on down to the cleaning staff. It's location is convenient to the beaches and LEGO land. Even if you plan to visit San Diego this would be worth driving to (approximately 30 minute drive from downtown San Diego). The restaurants are also of a very high quality! Serious Thumbs Up! West Inn I miss you!

Stayed June 2017

KNOCK YOUR SOCKS OFF AWESOME!

We had a family reunion here this past week, with a dozen kids running around and it was amazing. Rooms are spacious and the staff is awesome!! They were so great from the front desk, to the friendly housekeepers, and the kitchen buffet staff. The breakfast was fantastic and so convenient especially with little kids. Really fantastic experience...my kids said they wanted to go back and stay at that hotel again!!!! Thank You West Inn staff!

Stayed June 2017

Outstanding Hotel! A must stay!

The hotel is very nice, clean and great location and nice pool. Legoland, Outlets, Beach and downtown Carlsbad are only a few minutes away. The hotel staff and service was outstanding. Very friendly staff and so accommodating. They offer so many amenities; free shuttle, free breakfast, DVDs to watch in your room, pool toys and towels. This place is great. I would definitely stay there again!

Stayed June 2017

Great for family

We stayed 2 nights to visit Legoland. The room was clean and modern and breakfast was nice. They provided shuttle to Legoland and it only took 5 minutes to get there. Heated pool and jacuzzi were nice too.

Stayed June 2017

Excellent hotel!

My husband and I planned a legoland trip for our son's 8th birthday and we wanted to stay somewhere that offered a shuttle to and from legoland as well as complimentary breakfast to save us a few bucks. I'm so glad I stumbled across this hotel on this site. Upon arrival, late Friday night the front desk clerk was so nice and very helpful. The hotel itself looked very clean and modern. When we got to our room it was very pleasant, clean and a really nice size. They offer complimentary cribs which was very convenient for us as we also have a toddler. The crib was already set up upon arrival. The next day we went to Legoland but before we left we put a "do not disturb" sign on our door and when we returned there was a basket of towels and bathroom essentials waiting for us. I thought this was great! I've never experienced that with other hotels. When you have that sign up you normally have to call a million times for extra towels. The complimentary breakfast was also a great addition. They served a full breakfast buffet that included eggs, sausage/bacon, potatoes, pancakes, muffins, toast, oatmeal, yogurt, fruit, bagels and an array of juices, water and coffee. Beats danishes any day! The shuttle was also a great service. The driver was really nice and helpful and they also provided complimentary car seats which I was ecstatic about (I'm a safety freak lol). The shuttle was available until 8:40pm and offered complimentary trips anywhere within a 5 mi radius of the hotel. Legoland was just around the corner. Also, San Diego and Coronado Island is just a short drive from this Hotel. It is also close to shops and a great Restaurant/brewery called Karl Strauss - food is awesome! I definitely recommend his hotel and will be back soon!

Stayed June 2017

These folks really get EVERYTHING right

Another excellent stay at West Inn. These folks really get EVERYTHING right.

They called two days ahead to see if there were any special requests for our upcoming stay. I asked for an upper floor room away from the elevator, a late check in and for them to save my teenagers some cookies (which they bake every night).

So we spent the day with friends in Carlsbad, checked in at 10:00 pm and sure enough got a third floor room far from the elevator and cookies all wrapped up and saved on a plate for my kids. AND Sean (who checked us in) genuinely seemed happy to see/help us! Omigish, customer service AND attention to detail/follow through!!! So happy!

Super clean spacious room and VERY comfy beds (two kings plus a sofa bed in a sitting room), refrigerator, microwave, coffee maker. Kids went and sat in the hot tub while I showered. No shower cap but had a hand held option to the shower so I was good.

Next morning, worked out in the nice clean weight room then a full breakfast. Scrambled eggs, bacon, French toast, oatmeal, cereal, fruit, yogurt, muffins, cow's milk and soy milk, juices. Of course good coffee. And super nice people working the breakfast! Omigosh, so happy with this hotel!

Another plus, very attractive up to date decor. Even a black makeup towel in the bathroom! Little details mean so much and I am really impressed by place. They're like the Nordstrom of hotels.

Shuttle to Legoland is available from what I gathered. We weren't staying there for that but lots of families were around.

Seriously, they did everything right. They've got my stamp of approval. Stay there. You'll be glad you did.

Stayed June 2017

Hidden Treasure

Recently stayed 2 nights with family while visiting legoland. The minute you walk in to the entryway you are impressed. Beautifully decorated and well maintained. Staff was very friendly from the front desk to the housekeeping personnel. Most importantly the room was immaculate and for me that said it all. This is definitely somewhere you get more than your money's worth. Great breakfast too!

Stayed June 2017

A True Gem

We have stayed in many hotels, resorts and timeshares in several states and countries and this place certainly is one of the best. It is very rare to find every staff member you encounter greet you with a smile and ask how to make you stay more pleasant. The rooms have refrigerators, microwaves, coffee makers, water bottles, toiletries, pillow top mattresses, ample towels, and even one for makeup. The day we left our "do not disturb" seashell on the door we found a basket of fresh towels and other goodies outside our door. The included breakfast buffet is delicious and more than adequate and the cookies and milk in the evening were a welcome surprise. Beach chairs, towels and toys are available to take to the beach and there is even a shuttle for the beach, Legoland and the village. All of these things were wonderful but the staff were the real stars. Sherrina is a wonderful ambassador at the front desk and Carl the maintenance man was so quick to remedy our minor issue. I wish I had gotten more names because so many made our stay so memorable. I only wish we did not live on the east coast and could stay here more often. If you stay somewhere else in Carlsbad you will never know what a truly great time you could have had.

Stayed June 2017

Great Value- A Winner

This should be rated a five, hands down! Great service, wonderful appointed decor and rooms are outstanding! About 1 mile away from center of Carlsbad, with all kinds of Restaurants and Shopping. Plenty of parking with no extra charge or resort fees!

Stayed June 2017

Great Hotel

Let me just start off by saying I highly recommend this hotel. Before I booked this place. I read the reviews and looked at the ratings of the hotel. From the day I got here my experience started off right. I was able to check in early. Staff at the front desk very friendly. The beds are very comfortable and the rooms are very clean. Even the housekeeping ladies are so sweet. The next day was my sons 3rd birthday birthday. Started off our day by eating our complimentary breakfast. The food was delicious at least good enough to start your morning. They even gave my son fresh baked cookies without them knowing it was his birthday. Started talking to one of the staff (male) and he gave of us a few suggestions about our trip to legoland very nice and helpful. Our shuttle driver effron was punctual and friendly. When we got back from our trip a few minutes later a staff member delivered my son birthday balloons with legos, not sure exactly who did that thoughtful gesture but you deserve a special shoutout not only that but we bought my son a monster truck and we forgot the batteries. We got a phone call to our room asking us what size batteries my son needed for his remote monster truck. Honestly my fiancée and me were shocked of how nice and friendly everyone was. We loved the jacuzzi and the heated pool for our 3day stay. The location of the hotel was so convenient right off the freeway and close to local shopping centers and beaches.

Stayed May 2017

This place is AMAZING

This place is AMAZING, let me repeat AMAZING. Let me just list the reasons...

1. Staff is super attentive as well as friendly, love that housekeeping leaves a basket of fresh towels and what not outside of your door of you choose to not have your room serviced.

2. The shuttle to Legoland is 100% worth not having to worry about paying for parking as well as they provide the car seats your littles will need to be safely transported .

3. The cookies they serve in the lobby from 8-9 are DELICIOUS. My son and I wait up for them every time we stay, so DONT miss those

4. When we decided to not.go.to Legoland and just stay at the hotel to swim in the heated pool, I realized they also leave pull ups at the table next to the lemon water and cups!

5. The king suite is what we always stay in, the layout is perfect for having kids, it's almost like they get there own little room but the parents can still watch TV and the kids! (Tvs in front of BOTH beds)

All in all, we stay here every time we go to Legoland, which is very often, cause we have passes.... ! Highly recommend!

Stayed June 2017

A comfortable night’s sleep before sampling area tourist attractions

The front desk staff were welcoming and very helpful (they saved us $15 on two tickets to the San Diego Zoo Safari Park). For dinner, we ate at the Bistro West, one of the two fine restaurants on property. The variety of hot and cold breakfast offerings in the hotel were nothing special but quite ample. Our room was clean, attractively furnished, and quiet. We overlooked the power plant very close by the hotel, because of the convenient access to a variety of tourist attractions. We took in two: the beach, which has a wonderful, long paved beach walk, is a five-minute drive or twenty-minute walk; the San Diego Zoo Safari Park is a 30-minute drive. Legoland is close by. The hotel, immediately below the I-5 exit and entrance ramps, is part of the West Village, which includes an upscale gas station and convenience store.

Stayed May 2017

AMAZING!

Not going to lie, I was expecting the absolute worst from any hotel that isn't a "traditional, brand-name" hotel. I am beyond thrilled about the service I received!! Before you read the rest of my review, book now!!! First, before I arrived, someone called from the hotel and asked if I had any questions or if I needed any special accommodations prior to my arrival ( great personal touch)! Second, the check-in was seamless & it's so close to the main freeway & literally 8 minutes( with traffic) away from Legoland! The shuttle saved me $25 per day in parking!! & the shuttle comes when you schedule it! They provide booster and toddler seats in the shuttle so, didn't stress about lugging around your own! Breakfast is complimentary & my picky 4-year-old had more than enough options. Parking is ample, there is a mini-grocery store on site, a steakhouse if you're feeling fancy & a bistro if you want something economical with the kiddos. The room was clean, spacious & convenient! Like I said, BOOK NOW!

Stayed May 2017

Fantastic Hotel... Great Service... Great Value

I read all of the reviews before booking with the West. All of them were true. The West Inn and Suites truly gets service right. They helped me with my golf clubs getting shipped to and from the West, they were fantastic with our 6 year old, and the shuttle service was really helpful.

Location is great. Don't be afraid of being near freeway, they have designed it such a way you can't hear or see it. A short two block walk to the beach and about a 40 minute walk down the beautiful beach to the Carlsbad village.

The pool and hot tub are great and here's why... the weather was not good when we were their (cold, foggy, and cloudy), but unlike a lot of other properties the pool is heated to a nice warm temperature and our 6 year old was in 3 times a day over our 7 day stay.

Stayed May 2017

Everything is Awesome Visit To Legoland

Hands down the best family hotel we have ever stayed at. Cookies and Milk, Beach and pool toys and a 5 minute shuttle to Legoland or the Ocean. The Staff is top-notch and made our little 3 year old girl feel like a princess at half the price of a Disney or the Legoland Hotel.

Stayed May 2017

Definitely a place we will always return too

We've stayed at the West Inn twice now. First time we stayed two nights and one at the LegoLand hotel. And I must say my five year old loved the west inn rooms so much more we had to choose me back here again. They have a descent breakfast spread, hotel is nice and clean, pool and spa area is awesome and supplied with everything you need. My kids love their cookies and milk hour before bed time. Parking is free and the two restaurants next door are awesome. Also, the hotel is pet friendly and just really cozy feeling. They also have a great business center and wifi for free. We paid less for West Inn and had a much better time. Definitely a place we will always return too. Oh and did I mention how nice, friendly and accommodating All the staff are? Well they are superb!

Stayed June 2017

Outstanding Hotel for Business or Leisure!

I recently stayed at the West Inn & Suites in Carlsbad during a business trip to North County San Diego and had a great experience! The property is maintained in outstanding condition and the customer service is first-class! I have stayed in Hotels that are listed as Five-Star Hotels and not experienced the level of customer service that I experienced at West Inn & Suites. You can tell that the Hotel Staff is very well trained and more importantly, they care about making the guest experience outstanding! I will absolutely return!

Stayed May 2017

Wonderful Property and staff. We'll be back!!!

I planned a long weekend getaway without the kids, and wanted a place a little different that the standard places. This place hit the mark; clean, the staff was very friendly and seemed genuine in their desire to go above the mark. Good breakfast, and breakfast area, nice pool, shuttle that will take you around, and beach gear should you want to go hit the beach, which is only a half mile away. We will be back!!!! Both restaurants were fantastic also...

Stayed May 2017

Legoland around the block; Disney 45 min drive

Hotel is very posh! Clean rooms...tasty breakfast...pool, gym and laundry room! 5 minute drive to beach (hotel lends you towels, tote and beach toys. 5 minute drive to outlet shops. Hotel restaurant has great pasta and wine!!! Parents must check it out. It's a favorite among locals. This place even has a gas station... so fuel up and go!! You do not waste any time. Everything is well thought out... kudos to manager and it's staff!

Stayed May 2017

Wow!!!

First off wow!!! We were on our way back from San Diego and decided to continue our mini vacation my fiance and I. We looked for local hotels in Carlsbad and found west inn. Our experience there was phenomenal. Room perfect temperature, bed was extremely comfortable, and best part yet was in the morning they supplied a breakfast buffet style for you to enjoy. My fiance and I will be returning for our next getaway.

Stayed May 2017

Great place to stay with a touch of luxury

Was impressed from the moment we arrived. The common areas were beautiful and the friendly staff were excellent. Our suite was superb with large seating area and huge shower room as well as sleeping area. Could easily sleep a family. Breakfast was included in price and was a good standard buffet. We were initailly concerned about the location as we could see a large industrial complex nearby. However did not prove to be an issue. Sea only a short walk away and Carlsbad village walk-able along the coast.

Stayed May 2017

Great find in Carlsbad!

We stayed at this hotel the past 3 nights and I can't say enough about how great it was. This is only the second review I've ever left, if that tells you anything. The hotel was beautiful and very clean. The staff was incredibly friendly. The breakfast was delicious. Our kids loved the heated pool and it was very warm. We absolutely loved it and will definitely stay there again. I can't recommend it highly enough!!! Thank you for a wonderful vacation!

Stayed May 2017

Nice place to stay a while!

We used Trip Advisor to help us pick a nice hotel to stay while visiting friends in North San Diego County and we hit the jackpot! West Inn and Suites is a jewel in the morass of hotels in the area. We were very lucky to find this family run establishment. The room was spacious and the bed was FABULOUS! I could have slept through our entire stay! The front desk staff was friendly and courteous. We hosted breakfast for our friends and had a great time. We plan on coming back.

Stayed May 2017

Best customer service anywhere!

I was really impressed with customer service, not only from the front desk, but every department, maintenance, breakfast staff, cleaning personnel and shuttle driver. The shuttle service was terrific. Chairs and umbrellas were available for use at the beach and the shuttle service takes you to a very convenient access area. You can also go to the flower fields and outlet mall. The entire hotel was spotless and I enjoyed the pool and jacuzzi. Great local restaurants.

Stayed May 2017

As Friendly a Hotel as You will Find

Nicely appointed upscale hotel, very comfortable and with many amenities and the friendliest staff around. Convenient to Legoland and to the Pacific ocean. Close to the freeway and yet still nice and quiet.

Stayed April 2017

Wonderful Stay!

We stayed here for our spring break. The room and entire hotel were very clean. The complimentary breakfast was a nice addition to the overall experience. Most of all, we can't say enough good things about the staff! They were highly accommodating and very friendly! We would definitely stay here again!

Stayed April 2017

Memorable Stay

Where do I start. Was a little skeptical with all the positive reviews here, but it lived up to its expectation and beyond.

From email & telephone confirmation to a warm check in at the front desk. All staff were personal and attentive. We stayed at second floor and love the location because we didn't have to wait for the elevator. Instead we took the stairs most of the time.

Room was clean overall. The two king size beds were very comfortable and high up. It was def. something to look forward after a long day. Step stool was provided in the bathroom for the little ones. Love the additional sink outside of the bathroom, so convienent for us to wash kid's bottles and other stuff. Two free bottle water daily.

Such a family friendly hotel in general. Our kids loves the heated pool with swimming toys provided. Never too crowded at the pool. They also looked forward to the nightly cookies and milk station, from 8pm-9pm. Free breakfast daily. Free shuttle to Legoland, which you request a time at the front desk. Availability depends on the day and slot, I would suggest reserving it when you check in. You can always cancel or change to another time. You can call or schedule your return pick up, very convienent. The ride to Legoland was only 5 minutes, but parking there was $17. We drove in one day and took advantage of the shuttle for the other.

We also went to the beach and front desk has sand toys and towels for you to use. With all these amenities, they didn't charge extra. Where else can you get this!!! My kids already miss the stay already.

A few cons, yes train noise at night. We got used to it the second night. It is a family friendly hotel, so you'll see lot of kids around. Maybe you'll hear some baby crying at night and morning, but that's expected. We can't wait to come back.

Stayed April 2017

Wonderful place to stay!

Two days before the start of our stay we received a phone call to see if we had any requests prior to our arrival. When we arrived we found the hotel to be well kept, clean and to have a very friendly professional staff with outstanding amenities. The staff always has genuinely nice things to say to the guest, goes above and beyond to do what is needed for the guests. Every request we asked for was met and waiting for us in our room. We stayed 5 nights. There is a hotel van that will drive you anywhere within 5 mile radius, they have beach chairs, beach umbrellas, boogie boards all at no charge. The breakfast is good. A little of everything. The pool is kept clean, nice and warm, so swimming is pleasant. One of my all time favorite places we've stayed. Even though it sits between the railroad and highway, I honestly never found it a bother. We were on the train side. I'd hear the trains during the day, but they never once woke me at night. The double windows really block the noise. There is just so much good to say and I have really not one complaint. Great destination for both vacation and/or business.

Stayed April 2017

I was really impressed  with the quality of this hotel

I was really impressed with the quality of this hotel. The staff was nice and professional. It was my son's birthday and they set up some balloons for him before we entered the suite. The cookies before bed was a super yummy, my boys enjoyed it. Breakfast was delicious and plenty of it(on Sundays is when they have french toast). The pool was kept in temperature which was amazing for my kiddos. The bistro next door was excellent, big portions, tasty food and nice staff. The hotel offers a shuttle to Legoland which makes it convenient. The suites were clean and quite (loved the double windows for noise control). Anyways, I'll be definitely be staying here again.

Stayed April 2017

Amazing Gem!

We visit Carlsbad several times a year, and before we found the West Inn, we stayed at many properties throughout Carlsbad, and the surrounding area. This is the only place to stay!

We do a lot of traveling, with a 9 year old and 12 year old in tow. I am an avid researcher, and I spend a lot of time researching properties, to ensure our family has the best experience possible. With that being said, we continue to return to the West Inn & Suites, and this is now our 6th or 7th stay here.

The staff is truly amazing each and every time. The king size beds are incredibly comfortable. The down side to that, is you may miss the free hot breakfast in the morning (which always includes eggs, sausage or bacon, muffins, bagels, cereal, fruit, and so much more) because you won't want to get out of bed!

Housekeeping is impeccable, and I assure you, this is one area where I pay close attention. The hotel is very quiet, even if you are in a room right next to the elevator. The location couldn't be better (just off the I5 and just a hop, skip, and a jump to both Legoland and downtown Carlsbad).

If you want to enjoy a beach day, the hotel will load your car with everything you need, including boogie boards, toys for the kids, chairs, and umbrellas. All free of charge. A tip to travelers: venture up the coast a bit to Oceanside for a more enjoyable "beach day" with plenty of room and less rocks.

The shuttle will take you anywhere within a 5 mile radius and comes equipped with boosters and car seats, if you are traveling with younger kids.

Microwaves, mini refrigerators, and coffee makers are included in each room (although I will make a shout out to management to please consider Keurig's in the near future).

Two on-site restaurants offer families an array of different food options, that include both Vegan and gluten free options. And, an on-site gas station and mini mart ensure that you can head out conveniently equipped with a full tank of gas.

If you are headed to Carlsbad, this is the only place to stay! This coming from a family who has stayed at many properties here, including the Legoland hotel, the Sheraton, and many others!

Stayed April 2017

A Consistently Solid Hotel

After a bad experience at a rental property we were staying in, the first hotel we thought to check for availability was the West Inn. We showed up there at almost midnight after leaving our rental and thankfully they were able to provide us with a room. It provided such solace after the situation we had just left. The room was extremely clean and safe which provided some much needed comfort. Thanks West Inn for taking us in and for being such a solid choice of a hotel!

Stayed March 2017

Clean, Stylish, and Great Location

I was pleasantly surprised with this hotel. It is very conveniently located close to many tourist attractions, right across the freeway from the Carlsbad outlets, flower fields, and Legoland. The hotel compound has a gas station and a restaurant that I didn't try, but the menu had good selections for both adults and children.

The lobby was very welcoming and just like the rooms, extremely clean and well maintained. For a family style location, the in room details are top notch.

Stayed April 2017

The best hotel stay my family and I have ever had

The best hotel stay my family and I have ever had. The staff is so helpful and kind. The kid's went crazy over the milk and cookies at night. They offer games for the kids to play, which my kids loved. We did not use the beach stuff, but another family told us that they offer chairs, umbrellas and buggy boards to borrow for the beach. The breakfast was filling and had a great variety. The heated pool was wounderful and made sure to tire or little ones out . There is two restaurants, a gas station with a mini Mart on property as well. Everything you will need on vacation, this hotel supplies. I love it and will not stay any place else when I come to the area. I wish I could give it ten . They deserve it.

Stayed April 2017

Great Place to Stay!

West Inn is a terrific place to stay in Carlsbad. Close to The Village and to the Ocean. The staff is what makes this property outstanding. The check in is fast and welcoming. The entire property is well decorated and extremely clean. Loved the gigantic shower, nicely appointed room and the very comfy bed. The breakfast was very nice with made to order eggs. A big shout out to Stanislava for a job well done!

Stayed April 2017

My go to place to stay in Carlsbad

Always friendly staff checking you in. Call you by name every time. Welcome back note in your room. They call after you have been there about an hour to ensure everything is good in your room. Very comfortable beds w/ lots of pillows. Decent selection of hot breakfast foods (not just a cold continental breakfast). I have never had a bad experience here.

Stayed March 2017

Hidden Gem

My husband and I visited this property for one night to check it out for a group weekend retreat later this year. This was our first time there, and we were pleasantly surprised. Our family has spent a lot of time visiting Carlsbad, but have never seen this hidden gem. West Inn & Suites is like a mini-resort. It is a family owned property that has an 86-room hotel, a casual dining restaurant and fine dining steakhouse onsite (fresh food brought in daily from the family farm that is about 1 mile away). They also have a gas station and mini-mart on site. The hotel is easy to get to as it is right off the I-5 Fwy at Cannon Road (west side of fwy). They are about a 5 minutes drive from the Carlsbad Outlets and the beach is a long blocks west of the hotel. The hotel shuttle will take you to Legoland, the beach and the outlets (runs during Legoland hours). The hotel will even provide free beach gear (unbrellas, chairs) to borrow. Unfortunately, there is no beach view from the hotel.

The hotel is quaint and nicely decorated - feels like you are coming home. We stayed in an executive king (same price as deluxe king with a little extra space). All rooms have a kitchenette with mini-fridge, microwave, sink and coffee maker. Some rooms have shower/tub combo and others have a walk in tiled shower - you can request if you have a preference (no guarantee). There is an outside saltwater pool and spa. The hotel provides 2 complimentary waters that are in the room fridge when you arrive. The hotel has milk and cookies in the lobby between 8pm and 9pm. The stay also included a nice full hot breakfast that is available until 10am on weekends, so we were able to sleep in late. For breakfast, they served bacon, eggs, breakfast potatoes, oatmeal, danish, bagels/toast, yogurt, whole fruit, milk (reg, 2%, soy), 4 types of juices, coffee, tea and cocoa. Parking is free, which is a plus since most San Diego area hotels can charge up to $32/night extra for parking. They have both an underground lot and an above ground lot with easy access to hotel entrance or elevator.

I have allergies and the hotel was very accommodating with my requests for non-pet and feather free room. The hotel pumps a lovely, light lavender scent throughout the hotel, except in the sleeping rooms - I would have loved it in the room too, as I could smell the saline in the air in the room (hotel close to beach and desalination plant). The hotel is close to the train lines (Coaster and Amtrak), and we could hear the trains periodically honking through the day and evening. The hotel has triple pane windows (I verified this was true), so it helps; it was suggested that, next time, we request to stay on the north/freeway side of the hotel to further minimize sounds. The good thing was that once I fell asleep, I heard nothing. For one with keen ears, that was wonderful.

The hotel has one of the friendliest and most accommodating staff I have ever experienced. Special thanks to Linda H., Shane, Salita, Sherrina, Stanislava, Marisela, Bertha, and Carl H. for going the extra mile to make our stay worthwhile, which was a factor in tipping the balance for selecting this hotel for our upcoming group trip. Overall, for the price, this property is a tremendous value and a true gem.

Stayed March 2017

Wonderful Property

The staff was excellent - the hotel is a great place to lay your head. I will be using this hotel in the future for all travel in the area.

It is nice that there is a fridge & microwave in the room, along with a safe. Loved the huge shower - but best of all is the bed! It was glorious!

Stayed March 2017

Thank you West Inn Suites!

Quite possibly the most thoughtful and charming hotel I've ever had the pleasure of staying at. It made our family's Legoland trip absolute perfection! Cell phone chargers in the room, swim diapers provided at their well heated pool, complimentary beach toys and chairs provided, free bottles of water in the room, and an amazing buffet breakfast that is.. free! They also sent balloons, cake and a card that the entire staff had signed for my birthday.

Stayed March 2017

Beautiful hotel and very friendly staff!

Our room had two king size beds. It was spacious and very well kept up. The included breakfast had a great selection of hot and cold items. The 8:00 pm cookie treat was a family favorite.

The staff was "Disney Like" in their dealing with guests. They were very friendly and went out of their way to be helpful. I saw a front desk person making toast late at night. I asked what she was doing, she was making it for a guest who had a special diet. That is great service.

Stayed March 2017

Great Place to Stay in Southern California

We just finished our second stay at the West Inn and couldn't be happier. They are extremely nice and the hotel is always clean and neat. The front desk staff was always ready to help and even seemed to enjoy talking to my very talkative 8 year old. The room was always immaculate after returning from our day's outings. The pool was so clean and always warm (even when the weather really isn't). They have a great breakfast (which we took advantage of every morning), with a dining room staff that is always smiling and ready to help.

We stayed here the first time (Feb 2016) because of the reviews and location (about 1 hour to Anaheim, 30-40 minutes to San Diego). We stayed here the second time because it is a great hotel.

Stayed February 2017

Can't wait to stay here again

What a beautiful place and wonderful Staff and they are Dog lovers. There's a beautiful Huskey the helps behind the desk. I feel terrible I can't remember the Dogs name or the amazing staffs names. The rooms are spacious and the whole hotel has an amazing smell. Just moments from the beach....... can't wait to stay here again.

Stayed March 2017

Great Stay!

Lovely, very clean and well kept hotel. The staff was very efficient and extremely friendly. The included buffet breakfast was delicious as were the milk and cookies before bed. The location was great as we wanted to be close enough to visit San Diego easily but also not too far from LA. Overall a fantastic experience and I highly recommend this hotel.

Stayed February 2017

Fantastic

I have stayed here twice now, both times for business purposes. Each day has been absolutely fantastic. The team here is welcoming and friendly. The rooms are always clean and comfortable. They go above and beyond to make sure you are as comfortable and as satisfied as possible. Great stay. Will definitely be coming back.

Stayed February 2017

Thanks for another great stay!

I always love staying at West Inn & Suites. The staff are so friendly, the rooms are clean and pretty. The beds and pillows are so comfortable that I never want to get out of bed! The prices are so reasonable! It's convenient for a date night being that Bistro West and West Steakhouse are on the property.

Stayed February 2017

Wonderful

I can understand why the West Inn is the top rated hotel in Carlsbad. It is wonderful! We spent 3 nights here while on vacation. It all started with a very warm welcome at the front desk. Did much more than just check us in -- told us about the 2 restaurants on the property, the Thursday night wine/beer tasting, the free cookies each night, reviewed their 3-page list of local restaurant suggestions, etc. A wonderful welcome! My wife was a little worried about the noise because the hotel is right off of I-5 -- it was not a problem. The rooms are very quiet, and even though we were on the top floor, near the highway, we hardly heard it. Nice, free breakfast each day. Our room had a refrigerator, microwave, and second sink (in the room, not in the bathroom). Nice comfortable king size bed. Very convenient, free parking. And only a few blocks away from the ocean and the old Carlsbad village. I wish there were more West Inn's elsewhere around the country -- it would be my "go to" hotel chain.

Stayed February 2017

Believe the reviews this place is EXCELLENT

Had a business meeting nearby and decided to stay at West Inn & Suites. It was easy to get to, parking was uncomplicated, the lobby and the staff were excellent, room was wonderfully designed and quiet, pool was heated and hot tub was great. Keep in mind this is right off of the freeway so the pool is quite noisy, but that's to be expected. Breakfast was excellent. If I had one thing to nitpick is that I like stronger coffee, other than that - PERFECT stay.

Stayed January 2017

Half Marathon stay- great hospitality

So I was here for the Carlsbad Half and it was a great spot. The lovely lady that drove the shuttle was also the one who welcomed me to the hotel. She was very kind. They provided drop off service and pick up at the start and finish line. It was soooo nice to not have to worry about driving in traffic and parking. I would definitely stay here again for the race hands down.

The hotel is also walking distance (about 5-10 min) from the cliffs and beach. From there you can walk about 2.5 mi to Carlsbad village if you're up for it. The restaurant seemed too $$ for me but there is easy driving access to the outlets (same exit) and associated eateries. Blaze pizza and Rubios are easy and cheap! The breakfast on offer at the hotel is free and hot! French toast casserole and bacon were bomb!

Stayed January 2017

I really love this place

They are so personable and helpful. They helped me get in the side door when I arrived at 1am from the airport. On another occasion they provided me with a contact case and solution when I realized I had forgot to pack mine. They also have complimentary cookies, coffees, wine, and breakfast during certain hours. I'd stay here over and over again.

Stayed February 2017

Surprise Hotel Stay

My wife and I annually drive to Carlsbad on New Years eve to stay overnight to attend a family gathering on New Year's day. Our hotel that we usually stay at was booked so after reading reviews on your website we decided to stay at the West Inn. What a surprise to find that what all the reviews we had read were true. The place was clean throughout the hotel, our room was clean and spacious. Great beds, excellent breakfast, two excellent restaurants and the staff was gracious and accommodating for any of our requests for service. We will be back next year.

Stayed January 2017

Pleasant Modern Hotel

Conveniently located, good breakfast, spacious rooms, dining areas and lobby. Great value. Will be back. Great restaurant choices right next door. Several shopping centers and fast food restaurants nearby. Less than 5 minutes to the beach.

Stayed January 2017

Great stay

The hotel was clean and friendly, shuttle service was excellent as well as the breakfast. My 3 year old look forward to the cookies and milk each night which was a nice treat for him. I would go back to this hotel.

Stayed January 2017

West Inn is our new go-to for Carlsbad

Could not have been happier! Excellent...a step up from a Hampton and more reasonably priced. Even closer to the beach. Has an associated restaurant/bar a few steps away from the front entry and an upscale convenience store with gas just across the lot. I would classify everything as upscale. Coffee is good, too.

Stayed December 2016

Great Stay

This hotel is the nicest I have ever stayed at. Great staff, really comfortable rooms and not far from anything in Carlsbad. Our child had his 6th birthday and the hotel was nice enough to bring balloons to our room and a card signed by the employees. Classy and the only hotel we will stay at while in Carlsbad or San Diego. I would give this place 6 stars!!

Stayed December 2016

Fantastic Stay

My husband, 5 year old son and I stayed here over the New Year's weekend. This is one of the nicest (if not the nicest) hotel we have stayed in. The first night we arrived, we enjoyed dinner at the Bistro West. It was a limited menu due to the holiday, however, it was very good. We had an Executive King room which was a nice size and the bathroom was very large. We used the shuttle service to and from the park which was very nice and they provided a booster for our son which was great. Also, the drop off and pick up is close to the LEGOLAND entrance.

They provide a good variety of breakfast foods and drinks and the food is very good as well as milk and cookies in the evening. They have a lot of seating so we were always able to sit down and enjoy breakfast in the dining area.

The front desk staff were great. Everyone that we spoke with during our stay was so friendly. They really went above and beyond our expectation with an issue we had with family arriving (not an issue on their part). We appreciate all that they did for us! Our son loved the dog, Kairo, that was with the front desk staff.

I have already recommended this hotel to our friends and family and definitely plan on returning.

Stayed December 2016

The best!

We stayed here over Christmas weekend for our Legoland vacation and had a wonderful time. We couldn't have asked for a more beautiful hotel and awesome staff. We stayed in a king suite - the beds were so comfy and we also had a small refrigerator and microwave. The housekeeping staff was so attentive. They left a basket of towels/soaps etc outside our door one day when we left the do not disturb sign out. We all enjoyed the cookies & milk at 8pm which was a nice treat. Breakfast is included with your stay and it was a much more than your standard hotel breakfast. There was always eggs, bacon or sausage, bagels/toast/muffins/cereal, one day there was a French toast casserole, juice/milk/coffee and fruit. They also have two restaurants on site. We ate at the Bistro one night and the food/wait staff was great. There is also a convenience store on the property but just a forewarning, they don't sell alcohol there. There are several stores close by though. Their shuttle will take anywhere you need to go within a 5 mile (I think) radius which was perfect for us - Legoland is less than a 1/2 mile away. What else.....the wifi is strong/free and if you're there in the right night maybe a canine friend will be waiting for you (some of the front desk staff bring their dog to work - we all loved him!). The West Inn & Suites was an exceptional value and you can really tell that the people that work there really take pride in making sure heir guests have a great stay. We would definitely stay here again.

Stayed December 2016

Christmas Stay

Exceptional value, very quiet rooms. Comfortable, with a very attentive staff. Every time we are in San Diego, we stay here. Bistro, and Steakhouse Restaurants are great for cocktails, as well as the food.

Stayed December 2016

It's our home away from home

If this app allowed, I would give the West 10+ stars!

We average 6 weekly stays a year at the West for business and they never disappoint.

Super friendly, professional and always very accommodating service. Rooms are clean and in perfect condition. Much appreciate the complementary breakfast. And of course, the managers cocktail hour during the off-season. Very nice! We truly LOVE the West!!! It's our home away from home.

Stayed December 2016

Clean, Comfortable, Relaxing- West Inn & Suites Has it All

Carlsbad, California is a fun place to visit. Located just north of San Diego, it’s a popular stopover for those visiting Legoland, nearby museums, or the ever- popular and scenic Pacific Ocean beaches. It is also home to some very impressive places of lodging, one of which is the West Inn & Suites.

I stayed at this boutique hotel on a recent Carlsbad beercation and I was quite smitten by this place of lodging right from the beginning. The staff is very friendly and helpful, anxious to make your stay the best it can be and ready to assist with anything. The interior is fancy in a non- pretentious way. The amenities are many and they include a heated pool and spa, fitness center, complementary shuttle service to local attractions, and even a wine/beer social hour plus bedtime cookies and milk. Some of the amenities are expected, but others go beyond the ordinary and it is precisely these extra, added touches that place the West Inn & Suites in a class by itself.

The above qualities would be reason enough to recommend a stay at the West Inn & Suites, but I think what I like best of all is the rooms themselves. They are impressively clean and nothing is out of place. I also like that each room contains either 1 or 2 king size beds. Most hotels offer only queen or full size beds in the rooms, but West Inn & Suites goes the extra mile, offering larger beds than most, providing ample sleeping space for everyone. And the sleeping comfort? Well, it would be difficult to match this. They went out of their way with the choice of mattresses and sheets and many will feel like they are sleeping on their own deluxe mattresses at home. For others, it could very well be even better than home and it’s certainly better than the sleeping experience at most hotels.

So, the amenities are great, the rooms look fantastic, and the sleeping comfort is top notch. Could there be any more? Well in fact, yes. Located right on property are two excellent restaurants- Bistro West and West Steak and Seafood. These two restaurants have their own personality and both are renowned for their quality and excellence. They rate among the best restaurants in the area and they are right here, a simple walk away from your room.

Carlsbad, California is best known for its close distance to top attractions and it was a fine choice of destinations for my beercation in southern California. And as I quickly learned, Carlsbad also has some excellent places of lodging and this hotel ranks among the very best. West Inn & Suites takes the phrase ‘home away from home’ to an entirely new level and it is one of the nicest places I have stayed in a long time.

Stayed November 2016

It's a Keeper in Carlsbad

We needed a place to stay over Thanksgiving and based on location and rate I opted for the West Inn & Suites. I was hoping to find somewhere decent, clean and hopefully no less than mediocre. Didn't know anything about it, had never heard of it but decided to take a chance.... WOW - we hit the jackpot. We are so happy to have found the West Inn & Suites. It's location right off of I-5 makes it easily accessible. There is complimentary parking which is so appreciated as well a complimentary Wi-Fi throughout the property. We had a 2 bedded room which came with 2 King beds - FABULOUS. Usually a 2 bedded room means two double beds and if you are lucky it will be 2 queens. To have 2 King beds was heaven!!!! The beds, pillows, linens were so comfortable and being one that has issues sleeping I was amazed that I slept 10 hours without waking up or having an achey back by the morning. The room is a good size - especially for having 2 king beds in it... Flat screen TV, dual wardrobes for clothing, desk and reading chair. The bathroom has a good size vanity, commode and tub/shower combination. I found it impressive that the hotelier thought to provided towels embroidered with "makeup" on it which was a black towel while the rest of the towels were white. I loved the fact that the white towels were just that - white... no dinginess, no holes, no stains that wouldn't fully come out. The bath towels were soft and showed no signs of being old or worn. Your stay comes with a complimentary hot, buffet breakfast. It was fantastic to have a real breakfast daily with plenty of options outside the hot food. It was so nice to have eggs, bacon or sausage, potatoes or french toast along with the fruit, cereal, bagels/breads, oatmeal, and yogurt options. Hawaiian brewed coffee, hot chocolate and tea for the warm morning drinks and of course juice, water and milk for the cold drinks. The West Inn & Suites covered everything to suit all likes.

The front desk is all smiles and very helpful. The staff was always pleasant and very customer oriented. They recommended things when they could and if they didn't know something they simply stated that. They were candid and frank which I truly appreciate. The staff seems to really enjoy what they do and who the are doing it for. Loved the morning wait staff. Always cheery and attentive without being intrusive. They are such a delightful crew and it was always nice interacting with them. They are a big part of why I will return. The housekeepers were great too... stayed on top of needs and really made sure that your room was in tip-top shape upon your return.

There is a pool and hot tub which guests can enjoy and some did even though in my mind it was way too cold. The hotel also provides shuttle service in and around Carlsbad which is really nice when you are just wanting to run down the road for dinner.

As someone who works in the hospitality industry (meeting & event planner/business owner) I am very particular and very type A about where I stay and what establishments I support. Finding the West Inn & Suites was a huge "W" for my family. This stay exceeded expectations and I will be recommending the West Inn & Suites to family, friends and colleagues.

Stayed November 2016

Comfort and Cleanliness

Had never stayed in this location for business in all my times heading to SD County over the years. It's location close to the beach for exercising and close to Carlsbad Village for dining is outstanding. The on-site Bistro and Restaurant are of high quality. the service is impeccable and the staff friendly and helpful. The pool and hot tub area also great. Exercise room is a little small for such a nice hotel, but it has "enough" equipment and it is kept up nicely.

Stayed November 2016

Great place to stay in Carlsbad

Found this on TripAdvisor, and West Inn didn't disappoint. The staff was great and accommodating. Stayed for 3 nights for a family trip to go to Legoland, and this place is just about perfect. Close to the Legoland, and other places in Carlsbad. Everyone from the front desk to housekeeping to the servers at the restaurant were great. Will be coming back.

Stayed November 2016

This will be my go to spot for staying in Carlsbad

The staff is amazing. From the housekeepers to the front desk everybody was extremely polite and helpful. They ad a lot of little details to your stay that make it extra special, like chairs and umbrellas to borrow for your trip to the beach. Best of all they gave us an upfront price without all the hidden "resort" fees. I guess that's why they are number one on trip advisor.

Stayed November 2016

Outstanding!

Stayed here 4 nights for family visit. We needed a dog-friendly hotel and this was the best! The hotel itself is lovely and clean. We stayed in one of the suites and have no complaints. It was exceptionally clean and comfortable. Staff was exceptional... very friendly, always someone available for your needs. Many amenities provided in addition there are two excellent restaurants on the grounds. A class act! Definitely will stay here again!

Stayed November 2016

Great hotel with excellent staff!

I came here after going to LEGOLAND. The staff was incredible and so helpful. I was traveling alone with three kids and they could not have been more accommodating. From Salita at the front desk to Carl from facilities. Both went the extra mile for us. The cookies at night were yummy. Great breakfast and the staff never let the buffet run low. Totally worth money and worth skipping loyalty points.

Stayed November 2016

Very relaxing place with great service clean rooms and very helpful staff

Great place to stay close to outlet stores, beach and eateries! We watched game seven of the World Series there with great company from other guests. Very nice breakfast in the mornings along with beer and wine in the evenings. I would highly recommend West Inn & Suites Carlsbad.

Stayed November 2016

This is one of the best places...

This is one of the best places we have ever stayed in. We have been here once before but this time we reserved a 2 king bed room. When we got to hotel I asked for the 2 king bed suite and they were able to accommodate us. I told the front desk we were here to take my son to legoland for his bday. They told us the switch to a different room would take 5 min but that they would leave a little gift for son for his bday (which was unnecessary but really cool). We decided to buy some snacks from their snack bar and they gave us them all for free due to the wait. After 5 min the front desk told us that the rooms AC was really loud so they put us on a different floor in their biggest suite and gave it to us for the cheaper price. The room is amazing. 2 king beds.....and a seperate room for us that has a couch and tv. We will be using that room for a baby to feed at night. The customer service has been amazing so far. Thank you to the staff in particular Sherrina.

Stayed October 2016

Great value

We were in Carlsbad to take our children to Legoland and absolutely fell in love with this quaint beach town and the West Inn Suites was perfect for us. Personally I just loved the the way it is decorated. It is very elegant yet cozy and warm. We had the two king bed suite and it was very very large. It was perfect for our family. The included breakfast was much better than comparable hotels I've experienced. The pool area was was great. The have pool noodles and 'puddle jumper' style floaties for kids. The front desk also has many items you can borrow and take to the beach. They had plenty of parking and we were always able to park close to an entrance. We really liked this location for our short stay. We were very close to restaurants, the beach, and Legoland. Our only disappointment was that we wished we had planned to stay in Carlsbad a few extra days. It is a great beach town. I felt the value of the West Inn was great. After staying there and the amazing service and such a wonderful experience they provided I would have expected to pay much more. When we come back for a longer stay we will definitely stay here again.

Stayed October 2016

Awesome hotel!

We loved staying here. We stayed here last night because we were attending the brick or treat at Legoland. Great, spacious rooms, free shuttle to Legoland, awesome staff, free breakfast, great restaurants nearby. We will definitely be coming back.

Stayed October 2016

Always excellent

Perfect in every way!! Pool is very nice and salt water. They have non-dairy milk! Parking is free. Rooms are large and clean. Refrigerator is provided. Staff is superb in service. Very close to Legoland to come back midday or naps or rest.

Stayed October 2016

Unexpected Luxury!

We stayed here for one night to attend a funeral and were pleasantly surprised by the ambiance and service. It was so convenient having two restaurants and a mini mart right on property. Everything was clean, beautifully decorated and even smelled lovely. We are spoiled and often stay at 5 star hotels so we are usually disappointed when we have to stay at less. The staff was friendly, knowledgeable and went out of their way to provide excellent service.

Stayed October 2016

I can't say enough about this wonderful place!

The room/suite was lovely...could have had a little brighter lighting, but it was OK. But the overall Inn was just fantastic! The breakfast area was very large with a big living room area in the middle of it, which was beautifully decorated. (and the food was great, too!) We were in the area for a family reunion, and hosted a little happy hour after our main event, for a few family members. We gathered in the large patio area and set up wine and appetizers. The staff could not have been more accommodating!! And to top it off, I left some clothing hanging in the closet, which they mailed back to me! Amazing!

Stayed October 2016

Unexpected excellence!

This is a wonderful little "boutique" hotel that is perfect for a short getaway or touring base for north county attractions (e.g., Legoland, beaches, etc.). It has a very open and welcoming lobby adjacent to this is the dining area where breakfast is served. This hotel is kept immaculate by the many courteous and smiling staff, everyone of them that we passed in the hallways and elevators made a point of greeting us with a smile and a hello! I can't recall the last hotel where I could say the same. Our spacious room was well appointed with a cozy sitting area and an extremely comfortable bed. Although it is located next to Interstate 5, the dual glazed double windows (yes, that's 4 panes of glass) shut out virtually all of the traffic noise. Notably scrambled eggs, bacon, hash browns, french toast casserole was served for breakfast which was better than most complimentary breakfasts, my only complaint there was more fresh fruit should be served. It is about a 3/4 mile walk to a sandy beach so most folks will opt to drive but convenient underground and above ground parking is available. My wife and I thoroughly enjoyed our stay and agree that we will be returning.

Stayed October 2016

Great Place and close to so many activities

The West Inn and Suites in Carlsbad is a place that goes above and beyond for its guest. They had a electrical outage when we first arrived and one of the people at the front desk help carry our baggage and put it in our room. We were offered free ice cream and they accommodated us very quickly. We liked this hotel because it offered free shuttle to Lego Land and other place like the Outlet malls. If we had more time we would have checked out the Beach also. We enjoyed the breakfast which offered a variety of options. it is very easy access to the freeway. My husband said the big plus was that we had "2" king size beds in the room. We will keep West Inn & Suites in our books.

October 2016

Great hotel for a Legoland visit

We stayed here for 2 nights on a weekend trip to Legoland with my son, daughter in law and three grandchildren. Great location, just a few miles from the park, with shuttle service. We had two king suite rooms at a AAA rate, very reasonable for a weekend. The family was in a double king suite, and my husband and I are were in a King suite. Both had a separate living room area with a pull out sofa and an extra TV. Everything was perfect. The rooms were large and modern, beds were comfy and customer service was excellent. Only downfall was no bathtub in either room which we had requested for our toddler grandbaby. But a very nice large shower. The full, hot breakfast buffet each morning was fresh and satisfying, including eggs, meat, french toast or pancakes, oatmeal, cold cereal, yogurts, fresh fruits, breads and pastries. Plenty of tables inside and out. The heated pool and spa area is nice and has pool toys and swim vests for the kiddies. They offer a long list of free dvds to watch in the room and set up a nightly cookies and milk bar for the kids (and adults too!) There is an on site steakhouse (fancy, with dress code) and also a bistro/bar, where the family had dinner the first night. Excellent food and drinks although a little pricey and not open very late. Overall, would come again if visiting the area. P.S. It is near a train which you can hear in the distance, but it did not bother us sleeping. They also allow pets with a pet cleaning fee.

Stayed October 2016

Awesomeness abounds

Wow, just wow! We just came back from a vacation and stayed at West Inn & Suites! This was our first time at this hotel, but if we get around to going back to the Carlsbad or San Diego area, this is the hotel we will be coming back to. The biggest star of this wonderful place are the staff. They were all so friendly and accommodating and made us feel so welcome. The kids loved it and they were so comfortable walking around. They couldn't wait to get back each night from one of our day trips. They didn't say "let's go back to the hotel." They said, "let's go back home." I have to agree with the kids, it was like home, but a lot nicer. LOL! The kids loved the pool and ping pong table. They were either swimming or playing ping pong everyday. We all loved the free breakfast. My husband fell in love with the french toast. There's also free milk and cookies every night. We got there on a Wednesday and there was also a complimentary wine or beer tasting. Love, Love, Love, this place. We would absolutely, without a doubt recommend this place to anyone looking to stay at Carlsbad. Plus, free shuttle to Legoland!

Stayed October 2016

A very pleasant stay!

My wife and I decided to take our young grandson on a trip to Legoland. After doing a lot of research I decided to pick this place as a lot of previous reviews really seemed positive. I almost booked a stay at the hotel at the park and I am now glad I didn't. Sure, the themed rooms they had for the kids would have been great, but for the price I just couldn't really see staying there when this place has so much going for it. For instance the entire staff was exceptionally nice and really seems to go out of their way to ensure our stay was great. Even before we even arrived they called a couple of days in advance and made sure that everything was ok with our upcoming trip. Check in was fast and easy and the room we got (single king suite) was very nice. Some of the other nice perks was the free shuttle to the park so that alone saved us $15 in parking. I also was able to purchase discount tickets *($5 off each ticket) so that was even more savings for our pocketbook. They also had a free happy hour every night (but we weren't around for that) and milk and cookies every night as well. The location was in easy reach of a lot of places to eat including a couple of resteraurants right next to the hotel. It was also within a few minutes from the beach. Apparently they have free stuff you can check out to take with you to the beach but I didn't know about that until after the fact. Breakfast was good, with the usual hotel fare and plenty of places to sit and eat. My ONLY negative, and this is a small one, was they didn't have waffles or pancakes that you could make, but this was a very small negative. The rooms were quiet, even though the hotel is close to a train tracks, you could barely hear it. The bed was comfy and they provided turn-down service for our grandson's sofa bed at night, which was nice. It also has a pool and jacuzzi. The pool was too cool for my taste, but then again I am from Phoenix AZ and my pool is pretty darn warm so that's not really a negative. The jacuzzi did have some nice strong jets that hit in all the right places. So for the price if you are on the fence between staying at the park or somewhere else, choose this place if you don't want to be at the park.

Stayed October 2016

My Favorite Hotel... And I Travel A Lot!

This is my first stay at West Inn & Suites and it may be the very best hotel I have ever experienced. I travel regularly for business and have stayed in all the usual national brands. This hotel surpasses all of them! Where do I start? Great hospitality, clean and comfortable rooms, fluffy pillows and cozy bedding, happy hour, warm cookies with cold milk and amazing restaurants with casual & upscale choices. I will be back and recommend it to all my friends!

Stayed October 2016

Upscale lodging in boutique hotel

While surfing the web to find a place to stay in Carlsbad near Legoland, I came across an ad for the 10th Anniversary of this hotel with prices to match their opening rates. It was a good deal. Although it is located across the street from an industrial looking power plant, you wouldn't know it while at this tree lined oasis. The rooms are large, and we enjoyed two king size beds plus a counter with a sink, microwave, and refrigerator. We had a spacious bathroom plus a desk, lounge chair and side table. The beds were firm with a cushy top and cozy comforters. The hotel also has a nice pool area with chaise lounge chairs, lush landscaping, and a ping pong table to one side. The hotel offers a free hot breakfast with a wide selection of fruit, cereal, eggs, meat, yogurt, and breads. Everyone in my family could find things they liked. The staff are super friendly and very helpful. They responded very quickly via e-mail when we asked questions about the area, their offerings, and travel times. The hotel offers a free shuttle within 5 miles and has a sign up sheet for rides to and from Legoland nearby. They also offer beach chairs and equipment if you want to spend time by the water nearby. We highly recommend this hotel for their top notch service and friendly staff.

Stayed October 2016

Lovely boutique hotel

West Inn is the perfect place to stay in Carlsbad. The rooms are clean and well appointed. Plenty of amenities. Staff are very helpful. Location is very convenient. I would highly recommend this hotel.

Stayed October 2016

Great place close to Legoland

West Inn and Suites is a great place to stay if planning a trip to Carlsbad. The staff is great and very friendly. Brian, Chris, and the ladies up front are very helpful and nice. The buffet breakfast is filling and the cookies and milk are night is a nice touch. If planning a trip to Legoland then this is the place. They shuttle to and from and it's so close it takes no time to get there. They also provide beach chairs, beach toys and umbrellas for a fun beach outing. The beach is a 10-15 min walk away. The double king deluxe room is great for a family of 4. We also enjoyed the pool and we're happy they provide towels, floaties for the kids and even little swimmer diapers for those kids still wearing diapers. Will recommend and will return when visiting Legoland. Thanks all.

Stayed October 2016

Fantastic hotel! Great location!

The hotel is lovely. We had a suite on the second floor and it was perfect. It was large, clean and cleaned very well every day.

On the property the whole staff are friendly and willing to help you in any way that they can. The food choices on and near the property are wonderful., especially the West steakhouse!

Very good location to many attractions. You will be pleased with your stay here.

Stayed August 2016

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    "We strive to deliver a memorable experience by serving with...

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  • "Legoland Stay"

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  • "We'll be back!"

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  • "Yes, everything they say about ..."

    I had very high expectations after reading such positive rev...

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  • "Very Nice"

    Stayed one night as our house was being worked on. A much be...

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    An amazing hotel, close to everything in Carlsbad. We stayed...

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  • "The best on the West Coast"

    We have just returned from another fabulous 18 night stay at...

    Sep 11,2017TripAdvisor

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  • "FABULOUS!!!"

    We booked this hotel last minute for a 4th birthday getaway ...

    Sep 11,2017Yelp

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  • "Perfect for families!"

    Loved the hotel. Very family friendly. Pool was clean and ha...

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  • "I never give 5 stars but they d..."

    We don't stay anywhere else but here - even during the peak ...

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  • "We will be back!"

    My daughter had a sports tournament in Carlsbad and we wante...

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  • "We love the West Inn and Suites"

    We have stayed here many times. This trip was 2 weeks ago. W...

    Sep 11,2017Yelp

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  • "All the reviews are right!"

    We just finished up a wonderful three night stay at this lov...

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  • "This hotel is wonderful"

    The staff was pleasant and politely attentive throughout our...

    Sep 11,2017Yelp

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  • "Best place for Legoland and Bea..."

    We are so happy for this place being close to Legoland. We l...

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  • "The West may be the best hotel ..."

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  • "Just don't tell anyone"

    This is a gem of a hotel just a few hundred meters from the ...

    Sep 11,2017TripAdvisor

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  • "This place is amazing"

    We had a fabulous time. Very professional and helpful staff....

    Sep 11,2017Yelp

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  • "Best place to stay near LEGOLAND"

    This hotel has earned our families favorite place to stay wh...

    Aug 01,2017TripAdvisor

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  • "This place is hands down amazing..."

    We've stayed here since I was 7 years old when a family frie...

    Aug 01,2017Yelp

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  • "It's a million little things..."

    It was a million wonderful little things that made our stay ...

    Aug 01,2017TripAdvisor

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  • "Great stay here"

    ased on other reviews, we decided to stay 2 nights here and ...

    Aug 01,2017TripAdvisor

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  • "We will definitely be back next..."

    This place is amazing. We had a fabulous time. Very professi...

    Aug 01,2017Yelp

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  • "People that care!"

    We had a small family reunion, all 27 of us at the place. Th...

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  • "The best hotel experience in ma..."

    Every employee, from the front desk to housekeeping to hotel...

    Aug 01,2017TripAdvisor

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  • "A great summer vacation in Carl..."

    We had a great summer vacation in Carlsbad! A large part was...

    Aug 01,2017Yelp

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  • "Class Act all the Way"

    Day before: a phone call, "Can we do anything to maximize yo...

    Aug 01,2017TripAdvisor

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  • "SERVICE"

    This hotel has the finest service of any Ritz Carlton or Fou...

    Jul 07,2017TripAdvisor

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  • "We loved everything about this ..."

    We needed a last minute place to stay. Called and made a res...

    Aug 01,2017Yelp

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  • "1st Time Guest"

    My wife and I stayed from 6/13/17 thru 6/20/17 for a family ...

    Jul 07,2017TripAdvisor

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  • "Best Hotel Ever"

    This is the best place I've ever stayed at and it is because...

    Jul 07,2017TripAdvisor

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  • "KNOCK YOUR SOCKS OFF AWESOME!"

    We had a family reunion here this past week, with a dozen ki...

    Jul 07,2017Yelp

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  • "Outstanding Hotel! A must stay!"

    The hotel is very nice, clean and great location and nice po...

    Jul 07,2017TripAdvisor

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  • "Great for family"

    We stayed 2 nights to visit Legoland. The room was clean and...

    Jul 07,2017TripAdvisor

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  • "Excellent hotel!"

    My husband and I planned a legoland trip for our son's 8th b...

    Jul 07,2017TripAdvisor

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  • "These folks really get EVERYTHI..."

    Another excellent stay at West Inn. These folks really get E...

    Jul 07,2017Yelp

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  • "Hidden Treasure"

    Recently stayed 2 nights with family while visiting legoland...

    Jul 07,2017TripAdvisor

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  • "A True Gem"

    We have stayed in many hotels, resorts and timeshares in sev...

    Jul 07,2017TripAdvisor

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  • "Great Value- A Winner"

    This should be rated a five, hands down! Great service, wond...

    Jul 07,2017TripAdvisor

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  • "Great Hotel"

    Let me just start off by saying I highly recommend this hote...

    Jul 07,2017TripAdvisor

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  • "This place is AMAZING"

    This place is AMAZING, let me repeat AMAZING. Let me just li...

    Jul 07,2017Yelp

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  • "A comfortable night’s sleep b..."

    The front desk staff were welcoming and very helpful (they s...

    Jul 07,2017TripAdvisor

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  • "AMAZING!"

    Not going to lie, I was expecting the absolute worst from an...

    May 31,2017TripAdvisor

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  • "Fantastic Hotel... Great Servic..."

    I read all of the reviews before booking with the West. All ...

    May 31,2017TripAdvisor

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  • "Everything is Awesome Visit To ..."

    Hands down the best family hotel we have ever stayed at. Coo...

    May 31,2017TripAdvisor

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  • "Definitely a place we will alwa..."

    We've stayed at the West Inn twice now. First time we stayed...

    Jul 07,2017Yelp

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  • "Outstanding Hotel for Business ..."

    I recently stayed at the West Inn & Suites in Carlsbad d...

    May 31,2017TripAdvisor

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  • "Wonderful Property and staff. W..."

    I planned a long weekend getaway without the kids, and wante...

    May 31,2017TripAdvisor

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  • "Legoland around the block; Disn..."

    Hotel is very posh! Clean rooms...tasty breakfast...pool, gy...

    May 31,2017TripAdvisor

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  • "Wow!!!"

    First off wow!!! We were on our way back from San Diego and ...

    May 31,2017Yelp

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  • "Great place to stay with a touc..."

    Was impressed from the moment we arrived. The common areas w...

    May 31,2017TripAdvisor

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  • "Great find in Carlsbad!"

    We stayed at this hotel the past 3 nights and I can't say en...

    May 31,2017TripAdvisor

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  • "Nice place to stay a while!"

    We used Trip Advisor to help us pick a nice hotel to stay wh...

    May 31,2017TripAdvisor

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  • "Best customer service anywhere!"

    I was really impressed with customer service, not only from ...

    May 31,2017TripAdvisor

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  • "As Friendly a Hotel as You will..."

    Nicely appointed upscale hotel, very comfortable and with ma...

    May 04,2017TripAdvisor

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  • "Wonderful Stay!"

    We stayed here for our spring break. The room and entire hot...

    May 04,2017TripAdvisor

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  • "Memorable Stay"

    Where do I start. Was a little skeptical with all the positi...

    May 04,2017TripAdvisor

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  • "Wonderful place to stay!"

    Two days before the start of our stay we received a phone ca...

    May 04,2017TripAdvisor

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  • "I was really impressed  with t..."

    I was really impressed with the quality of this hotel. The s...

    May 04,2017Yelp

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  • "Amazing Gem!"

    We visit Carlsbad several times a year, and before we found ...

    May 04,2017TripAdvisor

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  • "A Consistently Solid Hotel"

    After a bad experience at a rental property we were staying ...

    May 04,2017TripAdvisor

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  • "Clean, S..."

    I was pleasantly surprised with this hotel. It is very conve...

    May 04,2017TripAdvisor

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  • "The best hotel stay my family a..."

    The best hotel stay my family and I have ever had. The staff...

    May 04,2017Yelp

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  • "Great Place to Stay!"

    West Inn is a terrific place to stay in Carlsbad. Close to T...

    Apr 06,2017TripAdvisor

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  • "My go to place to stay in Carlsbad"

    Always friendly staff checking you in. Call you by name ever...

    May 04,2017TripAdvisor

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  • "Hidden Gem"

    My husband and I visited this property for one night to chec...

    Apr 06,2017TripAdvisor

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  • "Wonderful Property"

    The staff was excellent - the hotel is a great place to lay ...

    Apr 06,2017TripAdvisor

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  • "Thank you West Inn Suites!"

    Quite possibly the most thoughtful and charming hotel I've e...

    Apr 06,2017Yelp

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  • "Beautiful hotel and very friend..."

    Our room had two king size beds. It was spacious and very we...

    Apr 06,2017TripAdvisor

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  • "Great Place to Stay in Southern..."

    We just finished our second stay at the West Inn and couldn'...

    Mar 06,2017TripAdvisor

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  • "Can't wait to stay here again"

    What a beautiful place and wonderful Staff and they are Dog ...

    Apr 06,2017Yelp

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  • "Great Stay!"

    Lovely, very clean and well kept hotel. The staff was very e...

    Mar 06,2017TripAdvisor

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  • "Fantastic"

    I have stayed here twice now, both times for business purpos...

    Mar 06,2017TripAdvisor

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  • "Thanks for another great stay!"

    I always love staying at West Inn & Suites. The staff ar...

    Mar 06,2017Yelp

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  • "Wonderful"

    I can understand why the West Inn is the top rated hotel in ...

    Mar 06,2017TripAdvisor

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  • "Believe the reviews this place ..."

    Had a business meeting nearby and decided to stay at West In...

    Feb 02,2017Trip Advisor

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  • "Half Marathon stay- great hospi..."

    So I was here for the Carlsbad Half and it was a great spot....

    Feb 02,2017Trip Advisor

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  • "I really love this place"

    They are so personable and helpful. They helped me get in th...

    Mar 06,2017Yelp

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  • "Surprise Hotel Stay"

    My wife and I annually drive to Carlsbad on New Years eve to...

    Feb 02,2017Trip Advisor

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  • "Pleasant Modern Hotel"

    Conveniently located, good breakfast, spacious rooms, dining...

    Feb 02,2017Trip Advisor

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  • "Great stay"

    The hotel was clean and friendly, shuttle service was excell...

    Feb 02,2017Trip Advisor

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  • "West Inn is our new go-to for C..."

    Could not have been happier! Excellent...a step up from a Ha...

    Jan 03,2017Trip Advisor

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  • "Great Stay"

    This hotel is the nicest I have ever stayed at. Great staff,...

    Jan 03,2017Trip Advisor

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  • "Fantastic Stay"

    My husband, 5 year old son and I stayed here over the New Ye...

    Feb 02,2017Trip Advisor

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  • "The best!"

    We stayed here over Christmas weekend for our Legoland vacat...

    Feb 02,2017Trip Advisor

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  • "Christmas Stay"

    Exceptional value, very quiet rooms. Comfortable, with a ver...

    Jan 03,2017Trip Advisor

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  • "It's our home away from home"

    If this app allowed, I would give the West 10+ stars!

    Jan 03,2017Yelp

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  • "Clean, Comfortable, Relaxing- W..."

    Carlsbad, California is a fun place to visit. Located just n...

    Dec 05,2016Trip Advisor

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  • "It's a Keeper in Carlsbad"

    We needed a place to stay over Thanksgiving and based on loc...

    Dec 05,2016Trip Advisor

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  • "Comfort and Cleanliness"

    Had never stayed in this location for business in all my tim...

    Dec 05,2016Trip Advisor

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  • "Great place to stay in Carlsbad"

    Found this on TripAdvisor, and West Inn didn't disappoint. T...

    Dec 05,2016Trip Advisor

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  • "This will be my go to spot for ..."

    The staff is amazing. From the housekeepers to the front des...

    Dec 05,2016Yelp

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  • "Outstanding!"

    Stayed here 4 nights for family visit. We needed a dog-frien...

    Dec 05,2016Trip Advisor

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  • "Great hotel with excellent staff!"

    I came here after going to LEGOLAND. The staff was incredibl...

    Dec 05,2016Trip Advisor

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  • "Very relaxing place with great ..."

    Great place to stay close to outlet stores, beach and eateri...

    Dec 05,2016Trip Advisor

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  • "This is one of the best places..."

    This is one of the best places we have ever stayed in. We ha...

    Nov 09,2016Yelp

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  • "Great value"

    We were in Carlsbad to take our children to Legoland and abs...

    Nov 09,2016Trip Advisor

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  • "Awesome hotel!"

    We loved staying here. We stayed here last night because we ...

    Nov 09,2016Trip Advisor

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  • "Always excellent"

    Perfect in every way!! Pool is very nice and salt water. The...

    Nov 09,2016Trip Advisor

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  • "Unexpected Luxury!"

    We stayed here for one night to attend a funeral and were pl...

    Nov 09,2016Trip Advisor

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  • "I can't say enough about this w..."

    The room/suite was lovely...could have had a little brighter...

    Nov 09,2016Trip Advisor

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  • "Unexpected excellence!"

    This is a wonderful little "boutique" hotel that is perfect ...

    Nov 09,2016Trip Advisor

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  • "Great Place and close to so man..."

    The West Inn and Suites in Carlsbad is a place that goes abo...

    Nov 09,2016Trip Advisor

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  • "Great hotel for a Legoland visit"

    We stayed here for 2 nights on a weekend trip to Legoland wi...

    Nov 09,2016Trip Advisor

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  • "Awesomeness abounds"

    Wow, just wow! We just came back from a vacation and stayed ...

    Nov 09,2016Trip Advisor

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  • "A very pleasant stay!"

    My wife and I decided to take our young grandson on a trip t...

    Nov 09,2016Trip Advisor

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  • "My Favorite Hotel... And I Trav..."

    This is my first stay at West Inn & Suites and it may be...

    Nov 09,2016Trip Advisor

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  • "Upscale lodging in boutique hotel"

    While surfing the web to find a place to stay in Carlsbad ne...

    Nov 09,2016Trip Advisor

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  • "Lovely boutique hotel"

    West Inn is the perfect place to stay in Carlsbad. The rooms...

    Nov 09,2016Trip Advisor

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  • "Great place close to Legoland"

    West Inn and Suites is a great place to stay if planning a t...

    Nov 09,2016Trip Advisor

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  • "Fantasti..."

    The hotel is lovely. We had a suite on the second floor and ...

    Sep 13,2016Trip Advisor

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